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“Awesome animation staff.”

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Grand Bahia Principe Coba
Ranked #11 of 23 Hotels in Akumal
Certificate of Excellence
Reviewed 17 March 2010

The Bahia Principe Coba is a great hotel. I would recommend it to singles, couples, and families. There is something for everyone at this resort.

The rooms are very nice and clean, the grounds are well kept, the food is good, but it is the staff that makes this such a great resort, especially the animation staff. They do such an awesome job keeping everyone entertained from fun activities at the pool during the day, to games, dancing, and karoke in the lobby in the evening, and then nightly show in the theater. Everyone is so friendly and fun. They enjoy making people laugh and have a good time. Noa, Carlitos, Charly, Simon, Javier...thank you for a great vacation.

The only down side is the distance from Cancun airport. It is over an hours drive. It is worth it, I would go back again.

  • Stayed: March 2010, travelled solo
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3  Thank TravelAgent85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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8,717 - 8,721 of 14,093 reviews

Reviewed 16 March 2010

GENERAL COMMENTS:

I've been to many beautiful places but I have to say that the services at this resort is exceptional. The staff went out of their way to cater to your needs. OUTSTANDING SERVICE.


CHECK-IN:

As we arrived at the resort we were dropped off at the main Coba lobby to find out that we had to go to the Coba Premier lobby (no big deal). We were escorted to the reception desk and we were served a cocktail. Check-in was very fast. Once all our paperwork was in order and we received our keys we were driven to our rooms with our luggage.


ROOMS:

When booking our vacation through our travel agent, we had requested that our rooms be next to each other and a crib for one of the rooms.

I was extremely impressed with our room. It was spacious and very clean. I had a king size bed and one sofa bed. My sister's room had 2 double beds (placed together to form a king), a crib and a sofa bed. Lots of closet space (with shelves) and hangers provided. They also provided an iron and ironing board. Bathroom was very clean as well.


FOOD:

My husband and brother-in-law had no problems with the food. I'm a pickier eater but always managed to find something to eat. The food is not the warmest, however. The only thing we found was that there wasn't enough variety (but nothing major to complain about).


BEACH/POOL:

Wasn't impressed with the beach. I love playing in the waves but wasn't nice enough to do that. Lots of rocks and sand whales made it a bit difficult. We spent a lot of time at two of the many pools. The Coba (quiet) pool and the Coba (activity) pool. They each had an area for the smaller kids.


GROUNDS:

Grounds are extremely clean and well kept. Very beautiful. You constantly see workers maintaining the grounds.


STAFF:

Everyone is extremely nice. It was the best service ever. The staff went out of their way to help you. We tipped generously but I'm sure that had nothing to do with it.


OVERALL COMMENTS:

I would recommend this resort. I just found it a little bit too big. Great place for families and couples.

  • Stayed: March 2010, travelled with family
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3  Thank Fatcat_VDM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 March 2010

This is my 2nd attempt. After 45 minutes I hit Enter and Trip Explorer logged me off!
Thanks for nothing. Now I'll do it up in Word and cut and paste.

We absolutely loved the resort. We have been in the sub-tropics now 23 days in total in 3 years and not one drop of rain.

I had a couple of questions before going that I couldn't find answers to so I'll help someone or two out if I can. I wanted to take a laptop and couldn't find any info on the size the safe could hold so I took a chance.

1. Your room safe: Laptops will fit if they are smaller than these dimensions: 13.5" x 9.72" x 1.49". That's the dimensions of our Acer 4520 which just barely slips into the safe, angled bottom left to upper right corner with the shelf removed. Once in, you can turn it flat and all your camera's, wallets, passports etc will all fit in fine. You will have to pay $5 a day for the safe and that is for a later rant.

2. Power: There is only one (1) 3 prong wall socket in the room. The rest are two prong universal. So, if you need more than one plug, hit Canadian Tire for a 3 prong to 2 prong adapter. You camera chargers will plug in fine in the universal a/c jack. The voltage is ok. If you're from Europe, best bring an adapter kit.

3. Bring some movies with you on your laptop if you can, especially if you've got kids. The TV is a waste land. Unless you like soccer or speak Spanish.

4. Get your doctor to prescribe Ciproflox, also known as Apo-Ciproflox or Ciprofloxacin. It's great if you get travelers diarrhea, or if someone comes down with a bladder infection or you get a bad chest cold. Getting medical attention down south can be an expen$ive propo$ition. We don't leave home without it.

5. If you bring a laptop or a *berry or I-phone, there is wireless but it isn't fast. I clocked about 130K through a test website and that is only about twice the speed of the old dialup if you remember.
It's fast enough to get your email or upload a dozen or two photo's to Picasa but you sure aren't going to watch Peter on 'The National' even on a reduced bandwidth version.

6. Watch the sun. I tan reasonably well but even so, I got pretty red one day when the dial hit 90+. I used to use Solarcain but this trip I tried this stuff that was recommended "Ocean Potion Moisturizing Aloe Lotion", costs about $13 almost everywhere. It is awesome. Solarcain stops the pain but doesn't stop the drying out and peeling. This stuff does. Get it on fast after a burn and apply every few hours and you will feel it keeping your skin moist and that's the secret to not spending the next two weeks de-foliating. Bugs weren't much of a problem and I didn't hear them spraying every night like they did in Veradero. Some people are bug magnets though and if so, try the local stuff.

I agree with the dozen or so others here who have complained about the chintzy charge for the room safe. Sure, $5 a day ... so what. So, it's cheap .... it's Wal-mart cheap. Having spent $3K for a trip, to be charged this is insulting. The $5 isn't worth the bad publicity. And a 24/7 snack bar should be a snack bar. When you have a 4:30am flight to catch or an outing off the resort and the 'snack bar' has warm milk and Corn Flakes, that's not a snack bar. I can do that in the room.

Anyway, back to the review. Pam and I spent a wonderful week from March 6th through the 13th at the Bahia Principe Coba. Two years ago we stayed at the Cayo Libertad in Cuba and last year at the Barcelo Colonial Beach just up the road from the Coba. We enjoyed both of those resorts but we absolutely loved this one. The Coba is so clean, if you keep quiet someone will dust you! The food was great, the roomswere clean and the maids did an excellent job. We spent about a $100 over the week tipping US $1 or $2 as we felt and it always brings a smile and a thank you. We got to see some Agouti on the grounds one day and a white faced Coati on the road inside the resort.

We are going back next year but I am pretty sure I won't be flying WestJet again. On the trip down, none of the entertainment equipment was functional and on the trip back the reservation system in Cancun went down and all our work pre-booking our seats went for naught. We considered ourselves lucky to get seats together; friends who had paid for assigned seats got to sit on the aisle, and not even in the same row. Upset were they ? Ya think?

We had a la cartes reserved but after the 2nd buffet supper we cancelled them and just ate at the buffets for the rest of the stay. We were just off the Premier where they kept most of the 'oldsters' and it was peaceful and quiet. The young people all tended to congregate near the Coba except for Fiesta Mexicana night at the Esmirelda.

Even tho' the signs request you not to, they play the towel game on the chairs so be forewarned. In the section frequented by the kids, they tend to be late risers so you can still get a chair until 10:30 or so. Where we stayed, the oldsters (us included) towelled by 8:00 am or you were out of luck. On the beach you can still get good spots with a cabana and chairs at 11:00am and chairs out in the sun, almost any time.

We love travelling and we're off to Cuba next month for another week. See you soon!

  • Stayed: March 2010, travelled as a couple
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17  Thank Norm_PamBedfordNS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2010

We were part of a wedding “party” of 32 people. We had a wonderful time.
The room and bathroom were spacious, clean and well maintained. The rooms has a mini-bar that was free and stocked every day with Dos XX’s beer, Diet and regular soda, Chips and a candy bar. Peso conversion rate was 12-1 for US $ and we left a 20 Peso ($1.65) in the fridge every day. We always had plenty of beer and soda on hand for a very small tip. Perhaps the fridge would have been just as well stocked had we not tipped, but who can’t afford $1.65? The staff is so very friendly and paid so little. The room was always clean and the maids are always available. More towels, a spare razor, a fresh beach towel; never a problem. There are several restaurants on the property and on the two “sister” properties, Tulum and Akulmal. You get 3 “ala carte” nights (you can pick restaurants instead of the buffet). We chose the Japanese, the Brazilian and the Mexican. We were correct to do so as they were the best. We spoke to other sand they agreed. They have trams running all the time and you can get everywhere on them or a short walk. If you want to go to the beach, again, take a tram and it’s just a few minutes. We also tipped the Maid 20 Pesos each day and she took very good care of the room. As for Safe and key, we were part of the Club Golden program and were never asked about any safe key deposit.
The Principe Coba is a drive from the airport, but it is a lot closer to most tourist attractions. Xcaret is a day well spent. Especially the “show”. You can also have diner while watching the show for about $25 pp depending on how you get your tickets. I think it’s worth it. If you skip diner, the show is still worth the time and it’s free once you’re in Xcaret. They also have a nice horse show the kids would enjoy.
CAUTION: We got sucked into a Timeshare presentation by reps at the airport. They “steer” you to one of the “Travel Agents” at the airport who will give you discount tickets to Xcaret, Xcel-Ha, the Ruins, etc. DON’T GET SUCKED IN! We gave them a deposit and wound up having to spend 6 HOURS at the Mayan Palace fending off high pressure salesman, sales managers, general sales managers, etc. trying to force us into a timeshare. What a waste of the nicest day all week!!! My fault. I wish someone had mentioned these guys in a previous review. Don’t give anyone a deposit at the airport!!! There are travel agents at the hotel that will give you discounts too.
CAUTION: Leave early for the flight home. We had first class tickets. Several friends on the same flight stood in line at the airport for almost two hours. Leave plenty of time as they are very slow at Cancun airport. You can also buy antibiotics, etc. at the airport pharmacies. We checked the ingredients and the prices versus what we pay in the US and there were some very good deals on generics. Just something to think about. Enjoy your trip and RELAX!

  • Stayed: March 2010
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1  Thank Baystate2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2010

Most of what I would say has already been said. It is a very big hotel, but doesn´t seem so, since it´s so easy to get around. The grounds are lovely, the staff so friendly, and the buffet offers a big enough choice of food that we could always find something.
However, I don´t think it is a 5 star, more of a very good 4 star. For one thing, a 5 star hotel wouldn´t charge $5 a day for the safe, nor would it take most of the day to get round to making up the rooms. This was a bit of a nuisance if you wanted to have a rest in the afternoon, which we did occasionally. We assumed, too, that the entertainment was part of the package, then we were told that for the Mexican evening at La Hacienda the charge would be $14 per person.
The speciality restaurants we would recomment are Le Gourmet, the Japanese one, La Tortuga, all excellent. We were there for two weeks so also tried El Pescador and Portofino. These two weren´t so good. The buffet starters were lovely, but the rest of the meals were a big disappointment.
As someone else commented, the early morning door banging was a bit annoying, probably made worse by the design of the buildings so that it echoed more, but if you get up earlyish it won´t bother you. If you want a quiet room, where you can have an afternoon siesta if you feel like it, make sure you are well away from the main pool. We weren´t that close, but could almost always hear that pounding bass note, it would have been better to hear the whole song!
All things considered, we would use this hotel again if we were to go back to the same area. It´s very easy-going, and the size means that there is plenty of variety in what you can do and where you can eat.

  • Stayed: February 2010, travelled as a couple
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4  Thank PaquitaSpain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Bahia Principe Coba

Address: Carretera Chetumal - Cancun Km 250, Akumal 77760, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Casino Hotel in Akumal
#5 Family Hotel in Akumal
#8 Top resorts Hotel in Akumal
#8 Romantic Hotel in Akumal
#10 Spa Hotel in Akumal
#10 On the Beach Hotel in Akumal
Price Range: S$180 - S$388 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Bahia Principe Coba 3.5*
Number of rooms: 1080
Official Description (provided by the hotel):
Facilities and services: 2 lake-style pools, 3 Jacuzzis, large sun terrace and gardens with sun umbrellas and loungers, pool and beach towel service, BAHIA SPA (additional charge). Sports facilities: gym, 5 tennis courts, basketball court, bicycles, motorized sports (additional charge), water activity centre, entertainment amphitheater. WiFi access in the lobby (1h per day free of charge), buffet restaurant, 4 a la carte restaurants, 8 bars, 2 snack bars. Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest. Hacienda Dona Isabel: karaoke bars, shows, live music and disco Rooms 1080 rooms including 4 types: Superior Junior Suite, Club Golden Junior Suite, Family Junior Suite and Master Family Suite. Room facilities: Two full size beds or a king size bed, sitting area with sofa, fully-equipped bathroom with hydromassage bathtub, shower, wash basin, magnifying mirror and hair dryer, bathroom amenities. Balcony or terrace, air conditioning, ceiling fan, telephone, radio alarm clock, flat screen satellite TV, mini-bar, coffee-making facilities, safe (additional charge), ironing set, terrace, Wifi. Family Junior Suites and Master Family Suites, the perfect choice for families, including: All the facilities and services of a Junior Suite; bathrobes and slippers for all the family for use during your stay, children's bath kit, welcome basket with sweets, mini-bar with juices, shakes, milk and soft drinks for children, two fully independent connecting rooms (Master Family Suites), Club Golden Junior Suites Children Bahia Scouts Children can enjoy a range of specially-tailored facilities: Children's pool Mini Club with daytime activities Evening Mini Disco Bahia Scouts Water Park Teen's Club (11 - 16 years) Baby Station Other services On-site miniature railway providing access to all facilities Medical service (additional charge) Pharmacy (additional charge) Personalised diet option for celiacs and diabetics Cash point Specialised service for organising weddings, events and anniversaries Casino ... more   less 
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Also Known As:
Gran Bahia Principe Coba Akumal
Hotel Gran Bahia Principe
Bahia Principe Coba Mexico
Gran Bahia Coba
Gran Bahia Principe Resort Coba
Gran Bahia Principe Coba Hotel
Gran Principe
Gran Bahia Principe Mexico
Bahia Coba
Grand Bahia Principe Coba Akumal, Riviera Maya, Mexico

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