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Fairfield Inn & Suites Columbus West/Hilliard
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Reviews (172)
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All reviewscracker barrel across the streetjohn henryfront deskwater coolerhot tub was out of ordercheck in went smoothlysmall indoor poolwould stay againoff the highwaydesk personyogurtdecent breakfasthot itemsgood sizenext morningroom was cleannice facility
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3 - 8 of 172 reviews
Reviewed 13 March 2018 via mobile

Come to Columbus weekly for chemo. Used my points last night. I'm a Marriott Platinum Elite member. My room was NOT upgraded, no check in gift and most important.....no food on the breakfast buffet at 0700. About 8 guests getting on a van for work had no coffee or food. The woman responsible had not done anything, but when a maintenance man showed up, he refilled everything. No manager checking on things in the breakfast room. No one at front desk for check out or complaints. I want my points refunded.

Stayed: March 2018, travelled on business
Thank laura c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dale N, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this reviewResponded 15 March 2018

Thank you for sharing your review and we're sorry we were unable to exceed your expectations. This is by no means the level of service we strive for and this has been shared with the team to ensure we will exceed all expectations in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2018

Not great off the start. Elevator was broken, shower barely trickled water, no facial tissues in room. Location is not great for getting access to food or entertainment. If you don't plan on driving and having a car don't stay here the only food is across a very busy road that has no crosswalks.

  • Stayed: February 2018, travelled on business
    • Value
    • Cleanliness
    • Service
Thank 54zacharyf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Autumn C, Front Office Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this reviewResponded 25 February 2018

I am terribly sorry that you did not have a good experience with us. We would love to be able to know which room you stayed in so I can ensure that all issues are corrected. If you would like to call the hotel one of the Managers would love to talk with you about your stay.

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Reviewed 7 December 2017 via mobile

Clean, quiet, comfortable nights rest. Friendly staff. Convenient location, many hotels and restaurants within walking distance. A few suggestions to management: Mattresses should be replaced soon, attention to room presentation, water saver in shower is extreme. Overall, still very nice facility. I did not check out any of the extras like the breakfast, pool etc so can’t comment. Ample car parking but not a lot of room for RV, pickup with camper, etc. This area ok for bobtail tractor but no tractor/trailer. This property is a good choice.

Stayed: December 2017, travelled on business
Thank Driverjoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Autumn C, Front Office Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this reviewResponded 9 December 2017

Thank you for the review. We appreciate the feed back that you have provided. And look forward to improving. We hope to see you again when your travels bring you back to Columbus Ohio.

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Reviewed 5 December 2017 via mobile

We stayed here 3 nights. EVERY staff member was very helpful and friendly. The breakfast was amazing. The only thing that needed improvement is the water pressure. We enjoyed our stay! Will come back!

Stayed: December 2017, travelled as a couple
Thank motravelingnana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Autumn C, Front Office Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this reviewResponded 5 December 2017

Thank you so much for the kind words. We are pleased to hear that you enjoyed your stay and look forward to coming back in the future.

Have a wonderful day.

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Reviewed 18 November 2017 via mobile

Stayed here one night. Bed was very soft. Bigger issue was low water pressure for shower. Shower had not enough water coming out. Do not know if this is a hotel issue, but it was a room issue. Not up to usual Marriott standards. Stay away from south view rooms. Overlooks I-70 and noisy.

Stayed: November 2017, travelled on business
Thank robertcm683
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Autumn C, Front Office Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this reviewResponded 18 November 2017

I am sorry that your shower was not up to expectations. We do apologize for the lower shower pressure. If you would, please feel free to call the hotel and confirm the room you stayed in and the dates so we can have maintenance look at that particular room.

We hope to see you give us another chance in the future. Have a great day.

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