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“Mostly great staff in this my home away from home”

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Hawthorn Suites by Wyndham Akron/ Fairlawn
Ranked #8 of 11 Hotels in Copley
Reviewed 31 December 2012

Business traveler and I have been staying at this location for over 6 months when I am in the area 4 days a week. I am permanently checked into this facility. While housekeeping needs a swift kick in the rear (they run from excellent to dismal) I have had no issues of major note given they all know me and they don't skimp on my room. I am aware others have had issues (including colleagues of mine) but all in all I find it a great home away from home.
OWNER/MMANAGER... if you see this... Fire your housekeeping staff and start over. The facility is great it’s just too bad the housekeeping staff is so phenomenally lazy!

Room Tip: 2nd floor AWAY from the gatehouse (it is quieter as families tend to hang close to the pool and gate...
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  • Stayed: December 2012, travelled on business
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Thank KevANDMatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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335 - 339 of 369 reviews

Reviewed 24 December 2012

The Penthouse Suite was quite simply filthy and disrepaired. There was moldy ice in the freezer, no hot water for showers in the morning, and while attempting to clean the already dirty room, I happen to overcome a big, nasty finger nail clipping that made me want to throw up. Every step I took on the stairs, I felt like a going to fall threw. As I checked into the hotel, I saw signs of a run down hotel with two dead trees in the lobby. Booking my room I had hoped that this hotel would be suitable for my family and me since we have stayed there since it was a Residence Inn. This hotel has a lot of potential but until they upgrade it, it will not be on my list of places to stay.

  • Stayed: December 2012
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Thank JeremyOSU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 November 2012

I booked the large 2 story suite for my family of 5 for the Thanksgiving weekend online several weeks before. When we arrived around 10:00 p.m. to check in on Thanksgiving eve I was told they had no reservation in my name. When I presented them with my printed confirmation they said that was the 2nd time that evening that a reservation made online was not in their system. After a 5 minute wait I was told they had my room available. However, when we got to the room and opened the door what we saw was a room that looked like it was trashed by a drunken rock band. The floor was covered in trash. The toaster was in the kitchen sink. The refrigerator and stove were away from the wall in the middle of the kitchen. Ther were no sheets on the bed. And there was bags of garbage in the room. I went back to the front desk to tell them what we found. We were told they did not have another similar room. They offered us 2 studio rooms for the same price but this meant splitting up my family. Given that it was late at night and we were in no mood to strart looking for alternative accomodations we agreed to take the 2 rooms. I asked if we could move into the room we originally booked the next day. I was told they weren't sure because they didn't think the cleaning crew would be in on the holiday.We now had to repack our car and drive to the other side of the property to our new rooms. When we got into one of the new rooms things still were not right. There were no bed linens for the pull out sofa. There was no toilet paper and we did not have enough towels. The TV got lousy reception. They also had free wireless internet access. However, they provide a piece of paper with the login and password that was unreadable. Overall, the property was run down, poorly run and one of the worst places I have ever stayed.

Room Tip: Choose a room at another hotel.
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  • Stayed: November 2012, travelled with family
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2  Thank 985EricN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 November 2012

I have been staying in this long term motel for over 2 yrs. There are other choices within 1 block but this place has become a great 2nd home for me. In fact there are a number of people who have stayed here for very long periods. This motel includes all the amenities for a long term stay-laundry facilities and a small work out room (treadmill and exercise bike that have always worked for me). The staff makes a difference here-they are personable and do a good job of maintaining the property. A hot breakfast is served daily, newspapers available daily and there are cookouts,etc a couple times/wk. The ownership has changed once since I've been here and while I was concerned about that at the time it seems fine now. The mgr sets the tone and although there have been 3 in my time here-they are all friendly professionals. I have to pay my own travel expenses and find this to be an outstanding value. I always get the sm suite since its just me-but its the size is more than adequate with full kitchen facilities etc. It is an old Residence Inn but its kept clean with good supplies of towels, etc. It's very quiet (unless someone is loud on the floor above) and I sleep better here than I do at home.

Room Tip: 2nd floor doesn't have anyone above you and will be quieter.
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  • Stayed: November 2012, travelled on business
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Thank nnav99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2012

We stayed at this hotel for 30 days, then returned to the area only to stay in another hotel down the street, I've compared the two hotels and must say "Stay Place" is by "far better", especially for a family just moving to the area. It's clean, the kitchen's are clean and very well equipped for preparing meals as we needed to do for a 30 day stay, they even have a dishwasher. Now this isn't a ritz carlton, I'd probably compare it to a boutique hotel but for long term. Pet friendly too, and the staff is actually very very friendly and will do what they can to help in any way. We have to go back to the area again for 10 days and have booked the Stay Place again so we don't have the expense and unhealthiness of eating out. Also the beds are comfy and rooms have good storage space.

  • Stayed: August 2012, travelled with family
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2  Thank luvin_life044
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hawthorn Suites by Wyndham Akron/ Fairlawn

Address: 120 Montrose West Avenue, Copley, OH 44321 (Formerly Stay Place Suites)
Phone Number:
Region: United States > Ohio > Copley
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
Ranked #8 of 11 Hotels in Copley
Price Range: $94 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hawthorn Suites by Wyndham Akron/ Fairlawn 3*
Number of rooms: 112
Official Description (provided by the hotel):
For your extended stays of a week or more, or even just for a night or two, the Hawthorn Suites by Wyndham (formerly Stay Place Suites)- Akron is a great choice when you're looking for hotels in Akron, Ohio. Overlooking the city of Fairlawn, the hotel puts you conveniently close to the Montrose shopping area and within walking distance of many restaurants and a short drive to local malls. Our versatile suites have everything you need to live and work comfortably, including free high-speed Internet access and a kitchen equipped with everything to prepare a home-cooked meal. Sleep soundly, then wake up to start your day with our complimentary breakfast buffet. At the end of the day, we have plenty of ways to help you unwind, including a well-equipped exercise room and outdoor swimming pool, and our weekday Manager's Reception. The hotel is in walking distance to the following restaurants: Outback Steak House Tres Portillos (Mexican Cuisine) Burger King Nicolinnis (Italian Cuisine) TGI Fridays Steak On A Stone (Upscale Steakhouse) Wasabi (Japanese Cuisine) You can always count on the Hawthorn Suites by Wyndham Akron's warm and attentive staff, available 24/7, to make you feel right at home. ... more   less 
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Also Known As:
Innplace Suites Akron Hotel Akron
Residence Inn Akron
Akron Residence Inn

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