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Reviews (342)
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All reviewscookiesacross the streetfront deskdouble treesummit mallexcellent locationgreat hotelcomfortable bedbusiness centerroom servicestay there againthe room was nicelarge mallthe hotel is cleanstayed one nightstaff was very friendlygreat experience
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Reviewed 11 June 2018

I have stayed in this hotel now twice in three weeks. The service has been exceptional. The front desk has been great on check in and they were very friendly. This has been my hotel of choice now when I travel to Akron for business.

  • Stayed: June 2018, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank kstacy2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 June 2018

Very clean, attentive staff, great places to eat and a brewery across the street with good food and great beer. We were there for the blossom music center, and it was a quick trip there. We would stay again!

  • Stayed: June 2018, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank 612heidie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2018

Was a quick stay! Our room very clean, decorated classy and very big. Bathroom clean with lots of towels. The staff friendly & helpful! Had two experiences @ Hilton in Akron & both great! Will visit again!

  • Stayed: May 2018, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank avalon64rock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2018

This location is beautiful inside and out. It was clean and very inviting. The only issue I had was with ants in my room. I trust they took care of those. It is across the street from the mall and has so many other types of stores in the surrounding area. I plan to stay here again in the future.

  • Stayed: May 2018, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank lashonbowers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 May 2018

We had to request another room upon arrival because the first one had hair on the pillows and in the bed. After speaking with the front desk clerk, she quickly moved us to another room, which upon initial review appeared to be just fine. Since we were in town for a funeral and had to dress and leave right away, we did not see the unidentified bug on the pillows on the bed until we returned from the funeral. Instead of requesting another room, we decided to head back home three hours away. The angst and anxiety we felt wasn't worth going through the request of another room. I've never had a problem at any Hilton property and this was our first time at the Doubletree, which is why the entire situation is highly disappointing. The staff was courteous, professional and attentive. Unfortunately, it had no bearing on our decision to leave.

  • Stayed: April 2018, travelled with family
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1  Thank Chantris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marissa M, Manager at Doubletree by Hilton Hotel Akron - Fairlawn, responded to this reviewResponded 7 May 2018

Chantris H, thank you for reaching out to us on TripAdvisor about your concern. Our front desk staff is always happy to move a guest to another room if available and we sincerely apologize for the way your sleeping room was presented to you. Your comments have been shared with our General Manager and Executive Housekeeper for review with their teams. While we cannot change your previous experience, we hope for a future opportunity to serve you and regain your trust in the DoubleTree by Hilton Akron/Fairlawn.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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