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1 - 6 of 66 reviews
Reviewed 19 February 2020

We had a great stay. The rooms are small but more than adequate. The bed is great. The bathroom was nice, but lacks a place to put things. There is room for shelves - just need to be done. Breakfast was great. Location is perfect except if you take the airport bus, you have to take your luggage across the room on a bridge. Just as cheap to take a taxi.
But the best part of the hotel was the staff. I have rarely met such nice people working in a hotel. They were warm, knowledgeable and extremely friendly and helpful. I highly recommend The Vault.

Date of stay: January 2020
    • Value
    • Sleep Quality
    • Service
Thank bevbbraaten
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Svalbard Hotell, Gjestetjenester/resepsjon at Svalbard Hotell The Vault, responded to this reviewResponded 22 February 2020

Thank you so much for your lovely review! It’s so nice to read about your hotel experience with us.
We are thrilled to hear you enjoyed our hotel in many ways, especially our service. We enjoyed having you as a guest and we hope to see you again in the future. :)


Kind regards,
Reception | Svalbard Hotell The Vault

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2019

We spent three nights here on the weekend of Friday 8th November, 2019. Lovely hotel, close to town, lovely room although a bit on the small side but adequate. Very comfortable beds. Great shower room. Clean. Sufficient breakfast in the morning. Friendly and helpful staff. Would certainly stay here again and highly recommend it

Date of stay: November 2019
    • Location
    • Rooms
    • Service
1  Thank BarbaraM4677
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
svalbardhotell, Resepsjonist at Svalbard Hotell The Vault, responded to this reviewResponded 13 November 2019


Dear BarbaraM4677,

We are happy to hear that you liked the hotel. Thank you for taking the time to leave a wonderful review. Great to hear that you liked the beds, shower room, cleaning and the staff! Hope to see you again, you are welcome back to us anytime


Kind regards reception desk
Svalbard Hotell | The Vault

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Reviewed 12 November 2019 via mobile

Just had the pleasure of staying at the Svalbard Hotell The Vault for three nights and recommend it highly. The hotel is in a great location—right across the street from the supermarket and most shops/restaurants/pubs. The hotel itself was very cozy, with a lovely little lobby area where you could relax and enjoy a warm drink.
There was a nice breakfast selection as well and the staff was extremely friendly, even lending out yellow reflector vests for safety in the dark season. The room is small but very comfortable, and the big windows are a nice touch—I loved falling asleep looking outside at the mountains.

I miss it already and will be back for sure!

Date of stay: November 2019
Trip type: Travelled solo
1  Thank stelena93
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
svalbardhotell, Resepsjonist at Svalbard Hotell The Vault, responded to this reviewResponded 13 November 2019


Dear Stelena93,

It’s so nice to read about your hotel experience with us. That’s just how we want it to be! We are so glad that you found it cosy and relaxing. Sounds so wonderful to fall asleep looking at the majestic mountains outside.

Looking forward to seeing you again, maybe another season?

Kind regards reception desk
Svalbard Hotell | The Vault

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Reviewed 26 August 2019

This is your classic Scandinavian minimalist hotel. Very comfortable modern hotel. The rooms are on the European small side with minimal circulation space in the room. However, it was well equipped with tea and coffee making facilities, pleasant outlook and blockout curtains (for the 24 hours of summer daylight). I had a restful night's sleep.

The staff were friendly and obliging. The hotel is centrally located with everything within a 5-7 walk.

The breakfast was fine - the standard Scandinavian fare.

Overall, a good choice for the night before joining a tour. I would be happy to return.

Date of stay: July 2019
    • Value
    • Cleanliness
    • Service
Thank Geddes_7
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
svalbardhotell, Resepsjonssjef at Svalbard Hotell The Vault, responded to this reviewResponded 11 September 2019

Dear Geddes_7,

Thank you so much for taking the time to write us this amazing review. We are thrilled to hear you enjoyd our hotel in many ways, and especially our service. We hope to see you again in the future:)

Svalbard Hotell | The Vault

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Reviewed 19 August 2019 via mobile

Brand new hotel with nice interior design and extremely comfortable beds. Very good breakfast, nice and helpful staff. Situated in the middle of Longyearbyen, airport bus just outside. Close to restaurants, opposite of grocery store and pharmacy. Recommended!

Date of stay: August 2019
Thank ylva771
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
svalbardhotell, Receptionist at Svalbard Hotell The Vault, responded to this reviewResponded 3 September 2019

Dear Ylva771

Thank you so much for your lovely review! We are very happy to hear you enjoyed the stay with us that much! We ejoyed having you as a guest.
We do hope we will meet again if you planning to visit Svalbard and Longyearbyen in the future :)

Best Regards

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