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Reviewed 25 January 2021 via mobile

Wonderful staff, great location in Longyear. Nice breakfast. Comfortable beds, Recommended. The hotel has been moved from Lillehammer after OL 1994. We had a junior suite in a building next to the main building. Bring socks as no one wears shoes, boots inside.

Date of stay: January 2021
Trip type: Travelled as a couple
Thank Anne V
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hurtigruten Svalbard, Guest Services / Front Office at Radisson Blu Polar Hotel, Spitsbergen, responded to this reviewResponded 26 January 2021
Google Translation

Kjære Anne,
Tusen takk for at du tok deg tid til å gi oss tilbakemelding. Vi er glad dere hadde et fint opphold hos oss og nøyt alle tjenestene på hotellet.
Vi setter pris på tilbakemeldingen din og vil bruke det for å forbedre framtidige gjesteopplevelser.
Vi vil sørge for at kommentaren din blir videreformidlet til teamet vårt.
Vi håper å kunne ønske deg velkommen ved en senere anledning
Mvh,
Front Desk

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Reviewed 9 January 2021

Can´t blame the pandemic for everything. Not impressed and not going to travel with HurtigrutenSvalbard again. Seems like Hurtigruten is taking over the whole island. If I´m going back, I will look for one of the smaller companies.

Date of stay: January 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank snakedoctor69
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hurtigruten Svalbard, Guest Services / Front Office at Radisson Blu Polar Hotel, Spitsbergen, responded to this reviewResponded 11 January 2021

Dear snakedoctor69,

Thank you for your feedback and the email with the constructive arguments, it helps us to improve the guest satisfaction experience at the hotel.

We are following up the issues with the room standard, service and the price policy.

We am extremely disappointed into hear that and, please, accept our apologies for this inconvenience.

Best regards,
Ilnura
Front Desk


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Reviewed 4 December 2020 via mobile

I loved the radison blue in longyearbyrn.i didn't know what to expect,and I'm pretty adventures.the location was perfect.i love coffee houses.there were 2 that I loved.my favorite was the 1 in the shopping center.they had the best apple cake.sometimes I went there twice a day.i loved eating in the bar, in the hotel..especially being alone. The food was always good,and the workers were so friendly. One day I walked to the church.it was so freezing,but I stopped in the church,and warmed up.i hope someday I can retutn.

Date of stay: February 2020
Trip type: Travelled solo
1  Thank Inga S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hurtigruten Svalbard, Guest Services / Front Office at Radisson Blu Polar Hotel, Spitsbergen, responded to this reviewResponded 6 December 2020

Dear Inga S,
Thanks you for taking the time to write a review, we really appreciate the feedback. We are so happy you enjoyed your stay with us. We hope to welcome you again in the future.
Best regards,
Ben,
Front desk

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Reviewed 3 December 2020

Ridiculous amount for a non updated and untidy rooms. I could get absolutely no sleep in the room because it was that noisy. The carpets need to be cleaned better! Back hurts due to uncomfortable bed. Staff seemed unhappy. Bot staying here again.

Date of stay: December 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank knikan741053
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hurtigruten Svalbard, Guest Services / Front Office at Radisson Blu Polar Hotel, Spitsbergen, responded to this reviewResponded 8 December 2020

Best knikan741053,

Thank you for your feedback!

We appreciate when our guests write comments about us and our facilities. We are sorry to read about you experience since we always try to do our best, even if this time we failed largely. Please, be sure we will address this internally.
Even if you had this experience, I would like for you to stay with us again, so we can show you that we usually are better then this. Please contact us when you return to Longyearbyen so we can apologize in person and make unforgettable moments, with your next stay.

Best Regards
Malin Persson
Operations Manager
Radisson Blu Polar Hotel, Spitsbergen

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Reviewed 29 November 2020 via mobile

I was at the hotel for a long weekend. It was nice and cosy. I stayed at the junior suite room with the best view of the mountains on the other side of sea.
The room was big and clean. The bathroom had a kind of old fashion standard (not bathtub, no tiles on the wall) also the hotel generally was more like a simple not upgraded style which is I believe not the usual Radisson standard. Anyway it was nice to stay there.
The breakfast room was cosy with big windows and big couch like sitting.
The breakfast was continental and it came with many options.
The only thing I'm upset about is that it wasn't possible to use the hot water pool/spa due to Covid19 restrictions.
The staff at the hotel was nice and helpful it is also possible to arrange many types of wild life activities from the hotel reception.

Date of stay: November 2020
Trip type: Travelled as a couple
3  Thank GlbTrotterGirl
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hurtigruten Svalbard, Guest Services / Front Office at Radisson Blu Polar Hotel, Spitsbergen, responded to this reviewResponded 2 December 2020

Dear Glb TrotterGirl,

Thank you for taking the time to write to us

We are delighted you had a great stay with us and enjoyed all services throughout the hotel. Hope we will be able to open our Jacuzzi and sauna for the hotel guests soon.
We appreciate you sharing your feedback and I will make sure to forward to Our staff.

I do hope we have the pleasure of welcoming you back again soon.

Kind regards,
Ilnura

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