I booked this hotel as a birthday treat for my mum's 75th birthday. On arrival they were asked if they wanted to prepay breakfast which they did.
The bed turned out to be so uncomfortable that my 76 year old father ended up sleeping In a chair.
When they went down for breakfast in the morning they were told by a flustered member of staff ( the only one on duty ) that the chef had not turned up.
My parents expressed their concerns about their room and their lack of sleep but instead of refunding the room under the good night's sleep guarantee they were directed to head office
I've so far sent three emails to head office, all which have been ignored. My father phoned the hotel today to be told that slot of people claim to have a bad night and refused to refund the room rate.
If no chef had turned up the manager should have got their a**se in that kitchen and cooked fried eggs themselves instead of leaving an inexperienced member of staff to deal with customer complaints.
This hotel used to be nice but is now a complete dump and I'd avoid at all costs !More