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All reviews rooftop restaurant an early flight great view of the airport top floor airport hotel superior room train station close to the airport reception staff car park the air conditioning excellent stay one night stay following morning good nights sleep comfy bed lovely room
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53 - 58 of 1,440 reviews
Reviewed 7 June 2021

Room very quiet , staff brilliant. Carpet grubby , table on 4 floor dirty and the couch up there is extremely dirty. Carpet grubby in room found a false eyelash side of bed. Tap control fell off.
Would like more tea and coffee and the coffee in dining room had changed it was much nicer before.
I had cancelled and rebooked found with breakfast same price if I hadn’t of had breakfast included would have been disappointed with the room.
I have stayed before and the rooms vary
Parking charge is terrible and needs looking at should be included.
When we go there which is 3 times a year we always get asked have we been before sometimes we get an upgrade sometimes we don’t some rooms are deffinetly better then others.
I don’t like to see all the dirty trays outside the rooms all day.
Our door was left open after room service one day.

Date of stay: June 2021
    • Value
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Review collected in partnership with this hotel
Thank Sara B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 31 May 2021

Always a pleasure staying here, friendly reception staff clean and bright rooms. Breakfast was great and the restaurant staff are always helpful and attentive. Highly recommend staying at the Holiday Inn.

Date of stay: May 2021
  • Trip type: Travelled on business
    • Value
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Review collected in partnership with this hotel
Thank justinnicolson
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Rohit Singh, Owner at Holiday Inn Southend, an IHG hotel, responded to this reviewResponded 1 June 2021

Dear justinnicolson,

Thank you so much for your glowing five star review. We are thrilled that you always find it a pleasure staying with us. Thank you for your kind comments about our friendly reception staff, clean rooms, great breakfast and attentive restaurant staff. Your review means the world to us and I have passed on your comments to the rest of the team; who are always happy to read positive feedback about their work.

We look forward to the opportunity to welcome you back to Holiday Inn Southend in the near future.

Kindest Regards,
Louise Merrell

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2021

Excellent facilities and location. Clean, efficient and lovely bar / restaurant. Food is good value.
All the staff I have met are professional, helpful and friendly. I could not ask for more. In fact best Holiday Inn I’ve stayed in.

Date of stay: May 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 582roger
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Rohit Singh, Owner at Holiday Inn Southend, an IHG hotel, responded to this reviewResponded 1 June 2021

Dear 582roger,

Thanks a million for your lovely five star review. We are so happy that you enjoyed your stay with us recently. All the team were delighted to read your five star review in our meeting this morning; lovely feedback like yours makes the last few difficult months feel like a distant memory.

We look forward to welcoming you back to Holiday Inn Southend on your next trip to the seaside.

Kindest Regards,
Louise

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2021 via mobile

Standard Holiday Inn
Very limited vegan options on the menu but the restaurant staff/chef were excellent at sorting something out. Stayed for 2 nights and the staff at dinner and breakfast remember my dietary needs.
Reception staff on check in and restaurant staff very friendly and helpful

Room tip: Walking distance from South end on sea airport
Date of stay: May 2021
Trip type: Travelled with friends
1  Thank NickyBowring
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Rohit Singh, Owner at Holiday Inn Southend, an IHG hotel, responded to this reviewResponded 1 June 2021

Dear NickyBowring,

Thank you so much for your lovely review. I am sorry to hear you had difficulty finding a vegan dish on our All Day Dining Menu but I am equally glad our restaurant team were excellent in sorting this out for you and that they remembered your dietary needs. We will certainly take your comments on board and review our menus to ensure we have dishes to suit all needs.

We look forward to welcoming you back to Holiday Inn Southend again in the future.

Kindest Regards,
Louise Merrell

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Reviewed 17 May 2021

My Review does not include a stay at the hotel. However, the room layout was not ideal for a meeting and could have remained socially distancing in a different layout. The refreshments were late and not what we expected and the lunch was of poor quality, with an apple that looked as though it was due to be put in the bin. No drinks at lunch until we asked and crisps that were not vegan were given to us as a Vegan Lunch. The furniture was shabby and marks on the surfaces made them look dirty and unkempt.

Date of stay: May 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank beverleygallacher
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Rohit Singh, Owner at Holiday Inn Southend, an IHG hotel, responded to this reviewResponded 1 June 2021

Dear beverleygallacher,

On behalf of our hotel and Food & Beverage Department, kindly please accept our sincere apologies for the short fall of service and the inconvenience caused to your seven delegates during their one-day meeting.
We are sorry for not serving your first tea and coffee break on time and for serving a non-vegan bag of crisp with a vegan meal by error.
Although you would appreciate that COVID-19 restrictions still in place, we are working hard to bring all team onboard after long absence in furlough however, I can assure you this is not the high standard of services we strive to provide to our guests in Conference and Events Department.

I have shared your email with the department team and used your feedback to retrain C&E team to avoid a repeat of these mistakes.

I have also sent you a private email and look forward to hearing from you!

warm regards
Rohit Singh

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