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Traveller rating
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All reviews rooftop restaurant an early flight great view of the airport top floor airport hotel superior room train station close to the airport reception staff car park the air conditioning excellent stay one night stay following morning good nights sleep comfy bed lovely room
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Reviewed 31 July 2021

Great stay , love the restaurant on the roof with great views . Good food and staff very polite . Air conditioning a little loud especially at night , Bath needs a rail when climbing out as short people like me struggle to get out .

Date of stay: July 2021
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Review collected in partnership with this hotel
Thank TinaR541966
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Rohit Singh, Owner at Holiday Inn Southend, an IHG hotel, responded to this reviewResponded 12 August 2021

Dear TinaR541966,

Thank you for taking the time to submit your great review. We are delighted that you love our rooftop restaurant, our great views and our very polite staff. We apologise that our air conditioning was noisy on the night of your stay but we will certainly look in to this for you. Can you email salesmgr@hisouthend.com with the room number you stayed in so we can check this out and get it fixed as soon as possible please? Thank you in advance for your help.

Kindest Regards,
Louise Merrell

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Reviewed 30 July 2021

Paprika and tomato soup with sour dough bread yum food was amazing service was top ,the restaurant overlooks the airport with full view of the planes whilst having dinner the team who work there are all so for the customer experience won't forget this place in a hurry and will come back !!!

Date of stay: July 2021
Trip type: Travelled on business
Thank Ashram12
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Rohit Singh, Owner at Holiday Inn Southend, an IHG hotel, responded to this reviewResponded 12 August 2021

Dear Ashram12,

We are delighted that you found our food & service amazing and thank you for taking the time to review your recent visit. Our chef will be thrilled that you enjoyed his special recipe sour dough bread, it's one of his favourites. We are even more delighted that you know our team are all for the customer experience and that you will come back and visit again in the future. Please do send an email to salesmgr@hisouthend.com before your next visit so I can manage your booking and ensure you are very well looked after again.

Best regards,
Louise

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Reviewed 28 July 2021

Staff were very good room had everything required of a disabled room. Breakfast buffet was poor quality and cold both days. They had a wedding on the Sunday night and in our room you could hear every beat of the music which went on till after midnight

Date of stay: July 2021
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Review collected in partnership with this hotel
Thank peterblowers
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Rohit Singh, Owner at Holiday Inn Southend, an IHG hotel, responded to this reviewResponded 12 August 2021

Dear peterblowers,

Thank you for taking the time to submit your review and despite your disturbed sleep, you still rewarded us your three stars which we very much appreciate. I am sorry that the music from our wedding suite disturbed your sleep and that breakfast was not presented to you piping hot like it normally is. Please do email salesmgr@hisouthend.com with your details so that we can have the chance to redeem ourselves and look after you better.

Kindest Regards,
Louise Merrell

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Reviewed 20 July 2021 via mobile

Lovely hotel but unfortunately we had the room under the bar the ceiling was banging until 1am and loud music was coming down the stairs from the bar area.
Very nice breakfast except for the long wait in the hot food queue. Two staff only running around. Breakfast should of been table service due to the Covid restrictions. And while I was queuing other guests were leaning over my table taking pictures out of the window. So I had people breathing over my toast that was going cold while I was queuing.

Date of stay: June 2021
Trip type: Travelled solo
1  Thank DeniseChelmsford
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Rohit Singh, Owner at Holiday Inn Southend, an IHG hotel, responded to this reviewResponded 12 August 2021

Dear DeniseChelmsford,

Thank you for taking the time to submit a review about your recent stay at Holiday Inn Southend. I apologise that the music from the bar interfered with your stay. The Covid restrictions surrounding buffet food was lifted by the UK government on 19th July and therefore we were allowed to move from a restrictive table service breakfast to a full English buffet breakfast that customers were so eager to return to after the pandemic. Our airport views are quiet impressive and many people do like to take a picture when they do come out of the elevator and see such expansive views; please accept our apologies for people breathing near your food.

Kindest Regards,
Louise

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Reviewed 20 July 2021

Amazing hotel, very clean beautifully presented and an fantastic night sleep, great value for money. The service was exceptional that we received from Anthony, we cannot thank him enough for all he helped us with. Will definitely return and highly recommended to all family and friends.

Date of stay: July 2021
    • Value
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Review collected in partnership with this hotel
Thank StephanieTerry93
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Rohit Singh, Owner at Holiday Inn Southend, an IHG hotel, responded to this reviewResponded 12 August 2021

Dear StepahnieTerry93,

Wow what a wonderful review to read and thank you for perking up our day. We are delighted that you had a fantastic night sleep, you received exceptional service from Anthony and you will recommend us to your family & friends. Our team are working extra hard during difficult circumstances for our whole industry and your amazing feedback has given us the lift we need to continue smiling every day. Thank you from the bottom of our hearts.

From your all round amazing hotel (and Anthony)!
Louise Merrell

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