I have been working in the area and my company booked this hotel for me. I was placed in the quiet end of the hotel at the end of the corridor by the extremely helpful receptionist. This guarantees a nice peaceful nights sleep.
The receptionist who I now know to be called Vicky was really helpful and advised me on local facilities and even offered me a laundry service which has proved to be a great help during my prolonged stay.
The breakfast staff are really helpful but the evening staff tend to give the impression that, sometimes, you are imposing on them and as I work late and sometimes only just catch the cut off time for food at 9.45 pm, part of my stay includes the meal deal, great value at £23.99, breakfast and 2 course evening meal with drink.
The later you arrive the more rushed the service can be, you get the impression that the staff are rushing to complete there shift and the level of service seems to become less customer focussed and more attention seems to go into clearing the restaurant as quickly as they can. I have even had both courses brought to me at once.
This is the only criticism I can make of the hotel staff as, in general, the level of service is first class. Whilst working away from home is not ideal, the hotel staff have made life away from the family and home comforts bearable and overall make my stay with there cheery greetings and helpful attitude. I would give the service a 5 star review apart from the evening staff in the bar and restaurant area..
- Official Description (provided by the hotel):
- Within walking distance of intu Lakeside Shopping Centre and 15 minutes by train to Grays town centre ... more less
- Reservation Options:
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- Also Known As:
- Premier Inn Thurrock East Hotel West Thurrock
- Premier Inn West Thurrock