This was our 4th stay at a premier inn in 2 weeks and the worst! The good stuff: the staff were friendly, the shower was good and the location is good. However, it was a bit a disconcerting walking into an empty lobby - the staff were obviously watching from elsewhere as they always appeared quickly if you hung around the desk, but other premier inns had people actually visible. Possibly a personal thing, but I prefer a room with a window which opens, even a little. There did seem to be air circulation via a vent, but the room smelt strange (we assumed due to the cleaning products) and this took a long time to go away. There was only one plug by the bed and no USB sockets. The hairdryer was an older slow one. We found the table was sticky underneath and had a line of dust along the back by the wall, so perhaps the cleaning isn't as thorough as claimed.
The big problems and reason for the poor review are:
1. the room was freezing when we arrived. The heating comes from vents in the top of the room and once switched on, it was so inefficient that it took all of the afternoon and evening to reach a comfortable temperature. The floor remained cool as the room was above the carpark so no insulation underneath.
2. we did have two quiet nights but on the third, someone moved in upstairs who spent the entire night thumping, scrapping, opening drawers etc. I eventually went to knock myself and got no reply and complained at reception, who said they would talk to them but it made no difference. So I got virtually no sleep.
Given the hotel was nowhere near full (it was in tier 4 restrictions), why use the cold rooms or assign rooms on top of each other??
(Yes, maybe we could've asked to change originally when the room was cold, but you do expect it to take less than a day to warm up and who wants the hassle once you've unpacked? I also note there is another review complaining about the noise so this is not an isolated incident.)