Swift check in, free overnight parking too.
Friendly lady on check in with some useful tips thank you kindly.
The room was large, clean, comfortable and modern with plenty of amenities.
Two minutes walk to the station.
12 minutes walk into the centre of fleet.
Nature reserve two minutes walk away with lots of birds nesting there too.
Covid safe hotel, lots of hand gel, screens at check in etc.
Good price for an excellent stay.
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This was our 4th stay at a premier inn in 2 weeks and the worst! The good stuff: the staff were friendly, the shower was good and the location is good. However, it was a bit a disconcerting walking into an empty lobby - the staff were obviously watching from elsewhere as they always appeared quickly if you hung around the desk, but other premier inns had people actually visible. Possibly a personal thing, but I prefer a room with a window which opens, even a little. There did seem to be air circulation via a vent, but the room smelt strange (we assumed due to the cleaning products) and this took a long time to go away. There was only one plug by the bed and no USB sockets. The hairdryer was an older slow one. We found the table was sticky underneath and had a line of dust along the back by the wall, so perhaps the cleaning isn't as thorough as claimed.
The big problems and reason for the poor review are:
1. the room was freezing when we arrived. The heating comes from vents in the top of the room and once switched on, it was so inefficient that it took all of the afternoon and evening to reach a comfortable temperature. The floor remained cool as the room was above the carpark so no insulation underneath.
2. we did have two quiet nights but on the third, someone moved in upstairs who spent the entire night thumping, scrapping, opening drawers etc. I eventually went to knock myself and got no reply and complained at reception, who said they would talk to them but it made no difference. So I got virtually no sleep.
Given the hotel was nowhere near full (it was in tier 4 restrictions), why use the cold rooms or assign rooms on top of each other??
(Yes, maybe we could've asked to change originally when the room was cold, but you do expect it to take less than a day to warm up and who wants the hassle once you've unpacked? I also note there is another review complaining about the noise so this is not an isolated incident.)
Hello there, thanks for taking the time to share your review. Whilst we're happy to hear you stayed with us and you found the team friendly, we're sorry you weren't happy with your room and you had issues with temperature and noise. We can imagine this left you feeling let down and this certainly isn't how we want our guests to feel.
Just so you know, we've now passed your comments to the hotel management team to see what improvements can be made going forward. We wouldn't want standards like these to continue so the heating will be checked and this will also be raised with the team to ensure any necessary retraining is arranged and the best service is being provided.
We hope this doesn't make you think twice about returning so please have confidence this isn't our usual standard and your comments will be picked up.
Thanks again for getting in touch and we hope to see you again soon.
Ricky
My partner and I had to stay here for 5 months due to a fire (and during covid-19 and lockdown too)!! The staff were super helpful and understanding. Breakfast and customer service was always great. Well done to Jo, Angela, Matt, Christian and the rest of the team for making our stay amazing during a very stressful time.
I treated myself to a overnight stay in Fleet and really enjoyed the comfortable bed and great location for the town center and local shops too.
Friendly staff and a very good sleep too.
I know Fleet very well and regularly return to visit my favorite places.
Thank you
Excellent stay. We had to change rooms but it was handled professionally and so efficiently with a helpful and friendly manner. Joanne Tomkins was excellent and when we saw her at breakfast after she had also stayed longer due to Staff sickness the next day she was cheerful, running the Restaurant with her professional way. All Staff were helpful and professional. Fleet Premier Inn is an example of the best. Thank you for a great stay.
Me and my girlfriend booked 3 nights away before the second lockdown in the hopes of having a relaxing few days away.. I slept two hours the first night and my partner the same due to the constant noise (banging/running/stomping) going on above our room on the next level and out in the corridor. I tried my best to find out where the noise was coming from, having got up several times to see if i could confront the culprits, but i could not find the room. The next morning after no sleep, and despite the slogan ‘a good nights sleep guaranteed’ we checked out 2 days early because we could not risk another night of sleeplessness.
Hello Andrew,
Thanks for your review.
We're really sorry to hear you didn't enjoy your stay due to noise from other guests and this resulted in you checking out 2 days earlier than originally planned. We'd never want our guests to have this experience.
We'll make sure your comments are shared with the team so we can prevent this from happening again. Going forward, we'd advise speaking with the team so they try to resolve this for you at the time.
Again, we do apologise for your experience and do hope you'll give us another chance in the future.
Kind Regards,
Tayler
Guest Relations Advisor
