11 of us stayed for one night and a business event the next day early October and whilst the venue was good for our event (of 35 people) we were disappointed with the evening meals (delayed and cold), breakfast (poor quality), poor staff (seemed unfamiliar with working in a hotel) and general decor (tired but refurbishment in progress).
To be fair, managers were keen to address problems and after raising our concerns, the lunch for the event was truly spectacular and we thought we were in a different hotel (hence 2 not 1 rating). Business meeting rooms (we used 3) are very good, particularly upstairs which are newly refurbished.
So, with some polite complaining and some effort from hotel managers, great things can be achieved. For me I am afraid that it still rates poor as guests should not have to battle so much with a hotel to get what they need.
Worth a visit if you don't mind a gamble on service standards and are prepared to complain until you get what you want.More
- Free Wifi
- Free Parking