11 of us stayed for one night and a business event the next day early October and whilst the venue was good for our event (of 35 people) we were disappointed with the evening meals (delayed and cold), breakfast (poor quality), poor staff (seemed unfamiliar with working in a hotel) and general decor (tired but refurbishment in progress).
To be fair, managers were keen to address problems and after raising our concerns, the lunch for the event was truly spectacular and we thought we were in a different hotel (hence 2 not 1 rating). Business meeting rooms (we used 3) are very good, particularly upstairs which are newly refurbished.
So, with some polite complaining and some effort from hotel managers, great things can be achieved. For me I am afraid that it still rates poor as guests should not have to battle so much with a hotel to get what they need.
Worth a visit if you don't mind a gamble on service standards and are prepared to complain until you get what you want.
- Official Description (provided by the hotel):
- Mercure Hatfield Oak Hotel is ideal for the business or leisure traveller. Close to three motorways, the hotel is just 3 minutes from Junction 23 of the M25, 1 minute from Junction 2 and 3 minutes from the A1M, as well as situated close to the M1. There is easy access to central London, which is just 25 minutes away by train. The airports of Luton, Stansted and Heathrow are also all within easy reach. ... more less
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