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Reviews (280)
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Reviewed 9 February 2010

Arrived Friday reception staff very helpful,bungalow very clean and spacious ,first night incredibly hot due to heating which was quickly sorted out by Dave the maintenance man.The site has wonderful red squirrels and bird life abounds.The indoor pool and changing rooms were lovely believe it has underfloor heating,but the icing on our cake was the hot tub! good music and soaking in 34degrees clutching a glass of champers looking up at the stars surrounded by bubbles heaven!come and enjoy !

  • Stayed: February 2010, travelled with family
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1  Thank bubblesChertsey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GurnardPinesManager, Manager at Gurnard Pines, responded to this reviewResponded 25 April 2010

We were all delighted with your review and very glad that you particularly enjoyed your stay at Gurnard Pines. We have now updated our Guest Directory folder in each holiday home with more detailed instructions in setting the temperature on the central heating system following your feedback.

And yes, the new ladies and gents changing rooms have underfloor heating.

We hope to see you again soon!

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Reviewed 4 January 2010

This park is in a nice area of the island, easily accessible from the ferry. Very peaceful, saw red squirrel, fox and jay all in very close vicinity! Very nice pool and gym and the ladies changing room lovely - fabulous showers!! Staff friendly and efficient and the food in the bistro was OK, basic 'pub grub' type. Kids enjoyed the 'monkey mansion' play room.

Lodge was very warm and spacious, plus had TV, DVD player, decent sofas. Sadly it was marred by being rather 'tired' and in need of an update, with lots of small issues I was concerned about such as hole in the side of a bed/missing door off bathroom cabinet/curtain rail hanging down. I reported these to reception as I was concerned that it would look like we had caused the damage.

Nice staff at reception, sent maintenance man that day to fix the curtain rail back up, and a plumber to fix leaky tap and the loo handle, so good service,

I also had to complain that it wasn't very clean, in particular the bathroom (had to clean toothpaste and hairs from the sink and clean the loo!). There was a card in lodge with name of the cleaner but no name on the 'checked by housekeeper' bit so can only assume this was a small breakdown in the usual procedures and would usually be cleaned properly!

Overall we had a good short break and the island is lovely, would like to visit again for longer. Not sure I would stay at this park next time though, unless I could check first that we had a nicer lodge...it wasn't worth what we paid.

  • Stayed: December 2009, travelled with family
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Thank Shmaggle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GurnardPinesManager, Manager at Gurnard Pines, responded to this reviewResponded 16 January 2010

Thank you for choosing Gurnard Pines for your holiday and for taking the time to give us your feedback.

I was delighted to read that you were impressed by our facilities, service and team members. In preparation for the main 2010 season starting at Easter, we will have carried out a comprehensive refurbishment of all of our Pine Lodges. It does mean that our prices will be going up a little more on this holiday homes this year to reflect this, but we hope our guests will appreciate the higher standard of accommodation provided. We also offer modern Bungalows which are of a very high standard and are very spacious, and are popular with families also.

Your comments about the cleaning have been passed to the resort's cleaning manager, his regional manager and their managing director. We aim for the highest standards in accommodation preparation and it is rare to have such issues, but when we do we ensure that the contract cleaning company we use takes immediate and decisive steps to avoid this happening again.

We have been able to identify your booking and so have written to you personally to reassure you that should you decide to come to Gurnard Pines again, and we hope that you do, that you will find our reputation for high standards well deserved.

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Reviewed 3 January 2010

28/12 to 04/01/10 This is.. it seems? a leisure gymnasium resort but takes bookings for New Year..offering finger buffet and Disco for the celebrations.... Firstly the Bistro (the bar and food area) was closed for 2 days whilst we were there... when it was open it closed at 9pm! Therefore you need to go off site to have a celebratory drink. The New Year Disco was aimed very much at children..and I would suggest the DJ was a childrens entertainer... The finger buffet was shipped in from an Iceland store and was still frozen when served... This is a place to sleep in.... not to celebrate in.... no atmosphere at all........ Wish we went somewhere else in town......

  • Stayed: December 2009, travelled with friends
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Thank Mrs-Tosser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GurnardPinesManager, Manager at Gurnard Pines, responded to this reviewResponded 16 January 2010

Thank you for your review; I was sorry to read that you did not enjoy your stay as much as you or we would have liked you to. We aim to promote our resort in a very honest and open way to ensure guest satisfaction and repeat customers; we carry this clarity throughout our website and also our reservations team are careful to ensure that they answer any questions put to them about our holidays honestly and openly.

Gurnard Pines does not advertise itself as perhaps the sort of holiday resort that you may have been looking for. We did specify on our website the opening times of our facilities and that during the winter that these are reduced because of fewer customers staying with us. We do specify that our facilities generally close at 9pm and this is often very popular with families as it enables us to keep the village a quiet place in the evening without guests returning to accommodation late at night from the bar.

The New Year's Eve Party was advertised as a family event, in keeping with being a family holiday resort. We did specify on our website and on other marketing that the NY Eve Party was a disco and finger buffet. The latter was provided from a local caterers; having checked with the team members on duty, they were not aware of any of the food being still frozen, nor getting any complaints on the night or subsequently as such, and was cooked before being served cold as a finger buffet.

It is unfortunate that you did not make your concerns known to us during your holiday or subsequently directly to the resort team.

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Reviewed 9 December 2009

On arrival staff were really friendly and helpful. Gave us a map of local area and places that we could eat. (Not many restaurants nearby but best option is to drive to East Cowes). We stayed in a 3 Bed Log cabin so was huge considering there was only two of us and the heating was brilliant! The leisure facilities were fantastic!! We used the swimming pool several times. There were a wide variety of exercise classes. We got a deal through the sun so therefore it was quite a cheap break. However, I would consider returning to Gurnard Pines for great customer service and relaxed atmosphere if only the weather was better!!

  • Stayed: November 2009, travelled as a couple
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Thank laura040488
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GurnardPinesManager, Manager at Gurnard Pines, responded to this reviewResponded 26 December 2009

I was pleased to read that you enjoyed your stay and were satisfied with your accommodation and the facilities we provide. We do have a guest information folder in each holiday home which has listings for local restaurants, and we do also have a cafe bar on the resort for light bites, pub classics, pizzas and takeaways. Unfortunately, a number of local restaurants do close in the winter time although our reception team are happy to offer a concierge service of recommending hotels and making bookings on behalf of customers. I was pleased to read that you would be looking to return and we'd hope to see you again soon.

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Reviewed 2 December 2009

We visited Gurnard Pines back in August and although we had a lovely holiday visiting the Isle our activities were sorely restriced after our stay was marred by an incident at the Park. My daughter 6 year old daughter was climbing on the rock wall and although we accept responsibility whilst on this equipment one of the grips was not properly secured and she fell around 10ft to the ground resulting in a undisclosed frature her elbow. My husband reported the incident but at no time was we asked to sign an accident book (althougn they have told me it was put in - I have to believe them on this one). Yet two days later the equipment still hadnt been tightened up! We had to spend three separate appointments at the hospital whilst on holiday. At no time during our stay were we contacted by managment to enquire about our daughter - not even a note slipped under our lodge door. We had to rethink our whole holiday because of faulty equipment as she was not allowed to move her arm for fear of further damage. I wrote to the park afterwards and I felt i received a standard reply back. They informed me that they check the equipment (which they obviously hadnt otherwise my daughter wouldnt of hurt herself)and it was reported in the accident book (which I was not asked to sign - so I have to take their word for it.). We had only used the pool once and she couldnt even use that as it would strain her arm They even had the audacity to suggest we might stay with them again. We had to have follow up appointments on our return and she wasnt allowed to do any of her dancing again for fear of knocking or straining her arm. It is now December and my daughter is still suffering the after effects of the fall due to what I think is lack of care on the parks half - but they obviously wouldnt admit it being their fault in case I sue!

  • Stayed: August 2009, travelled with family
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Thank janet91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GurnardPinesManager, Manager at Gurnard Pines, responded to this reviewResponded 26 December 2009

I was sorry to read that you and your daughter experienced problems whilst on holiday with us and of course we would wish her a speedy recovery. Having spoken with the Health & Safety Manager about this incident, he has confirmed to me that the accident was entered into the accident book at the time and that it is not usual practice to signed by the person making the report to us.

We consider the safety and comfort of our guests to be our number one priority. We undertake regular and systematic checks of all of our equipment throughout the entire park (facilities, accommodation, infrastructure etc) to ensure it is safe and suitable for use. The frequency of this varies according to the equipment in question from hourly to annually, and in the case of the indoor and outdoor play areas is daily prior to opening.

Unfortunately from time to time and in this incident we experience an equipment failure. From speaking to the Health & Safety Manager, immediate steps were taken to rectify this problem in conjunction with the manufacturer, the faulty part has now been replaced, and we have increased the frequency of our checks to ensure that any further risk is reduced.

I do not believe that this is the forum to discuss individual cases of this nature, and would urge you to please contact us directly through the usual channels as shown on our website if you with to discuss this further with our Health & Safety Manager.

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