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Ways to Experience Hever Castle & Gardens
from US$295.65
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from US$1,023.72
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Reviews (3,534)
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Traveller rating
2,437
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Reviewed 15 February 2021 via mobile

Tried to book tickets as annual members (after paying the inflation busting price increase) only to find no availability.

Upon checking the day tickets availability (that non members pay for) for the same date, there are hundreds of tickets available. What is the point in having an annual ticket when Hever limit the amount available to annual members who in essence pay up front for the same service/access?

I appreciate they need funding and am happy to support but this is simply out of order. Save your money and invest in other worthy causes that treat annual members with courtesy.

Hever - Try being honest with your customers by explaining how you limit numbers and how you also exclude annual members from being able to book tickets behind 'day visitors' or simply lower the fee back down to take into account the limited availability you now offer.

The solution to this???? Well it looks like I’ll have to book lots of dates I may wish to visit and simply not turn up when it’s not convenient for me.

Date of experience: February 2021
Thank MarkB11013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah C, Manager at Hever Castle & Gardens, responded to this reviewResponded 26 February 2021


Thank you for taking time to feedback on your experience of our booking system.

In order to better manage our ticketing for 2021 we are trialling some processes that have been adopted by other similar attractions.

We have split our booking page into two – one for those who need to purchase a ticket, and the other for those with existing tickets requiring an arrival time only, such as Annual Memberships. Ticket availability is based on the average numbers booked in previous years.

The February Half Term proved to be particularly popular for Annual Memberships, which was not anticipated, and the team on site rectified this as quickly as possible. Moving forwards, we will be monitoring demand more frequently and making adjustments as necessary so that annual members are not disadvantaged.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2021 via mobile

Easy to book online. Sad because of Covid and the area moving into tier 3 inside castle tour was cancelled. We received an email and a prompt refund. The evening was still very enjoyable, lots of lights and plenty of places to buy food and drinks. The light displays were really fabulous. There were 1 way signs in place, but not enough at parts, as it was confusing and people walking the wrong way. The shop was open as well and 2 metre distancing marked out. The food was good, a little but expensive but tasty!

Date of experience: December 2020
1  Thank annie20061
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 December 2020

At this winter time of the year we're all seeking things to do during Tier 4 lockdown, so a late December visit to Hever seemed like a good idea. And it was! The cafes were open serving reasonably priced takeaway food such as pizzas, spicy sausage rolls, coffee and takeaway sandwiches. The nice thing is there are lots of benches and picnic tables where you can sit outside and eat the food. The gardens are very extensive. We had a muddy walk around the Lake which took about an hour and was very pleasant despite grey clouds and cold temperatures! Well done Hever for staying open during Covid Tier 4 restrictions. But it is expensive! We paid £14.00 per person just to go in the grounds and our RHS membership did not give us a discount because it was during the school holidays. The same is also true at weekends. In honesty, £14.00 to wander around gardens when there isn't much to see is rather steep! And if the Castle were open you would pay even more. Lower prices and the same environment would be appreciated

Date of experience: December 2020
4  Thank Rick W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 December 2020 via mobile

Magical experience! Really well thought out and covid safe space. We had a wonderful evening doing the Christmas light trail. The staff are fantastic and friendly, helpful and approachable. Not everything is open but the communication around this has been very clear and prompt given the lack of notice of changing tier systems they have had to work to. Thank you to you all for proceeding to stay open safely and allowing us just one day of Christmas magic in whats been a rather challenging year for everyone . Merry Christmas to you all.

Date of experience: December 2020
1  Thank Lorraine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2020

We went to see the lights and to take our grandson to see Father Christmas. They should also to tell the punters that just after 8 o'clock they started locking the gates and you are restricted to one route back to the car park, therefore missing a lot of the lights and atmosphere. I realise the staff are more than likely on minimum wages but they could be civil, because it's the paying public that keeps the house and gardens going. We all felt really let down and had to struggle with steep steps. (It did seem a case of we've got your money so get on with it.) It was an expensive evening and thanks to the staff not as enjoyable as it should have been.

Date of experience: December 2020
2  Thank Oldie909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BethN583, Manager at Hever Castle & Gardens, responded to this reviewResponded 23 December 2020

We are sorry to hear that the end of your evening here at Hever Castle was disappointing. In order to ensure that the site is clear of visitors before the lights are switched off, the team move to their closing positions at roughly 20:00. This allows them the opportunity to guide visitors through the site safely and to the correct car park – of which there are two. We are currently operating a one-way system on a number of pathways through the grounds – particularly around our Italian Gardens where our internal gates are located – which will explain the pathways you were directed to use. Our team are dedicated individuals who have worked tirelessly through the winter season, in all weathers, to provide a positive experience for our visitors. What they are paid is irrelevant and I find this particular comment to be unnecessary in the circumstances. We absolutely appreciate the support of our visitors at this difficult time and have taken your feedback regarding our lock-up procedures on board for the future.

Faye Kelly, Head of Visitor Services

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