Vile, awful, shocking and unnecessary
DO NOT STAY HERE - if you want to be treated well. It was a sad end to a good few days in Whitstable, the bullish behaviour of one member of staff leaves a very bad impression. I will not be returning or recommending this hotel to anyone! Very bad service. By reading other reviews others seem to have been met with the same bad service - i would spend time looking for somewhere else to stay in Whitstable and enjoy your stay!
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The Staff at this majestic of sea front hotel’s are warm friendly and go out of their way to help us very lucky guests to have a fabulous time . The food is out if this world . Simplistic made to perfection from home made produce . As they are in Whitstable the fish and sea food and of course the oysters are beautifully cooked and served by the most helpful friendly staff . My breakfast chef Debs cooked me a perfect 2 poached fresh eggs with my Salmon Benedict . This was served by beautiful friendly helpful Grace . I am staying for over a week and can highly recommend this glorious seaside hotel with a touch of class . Both the building and of course the staff whether reception cleaning staff bar and restaurant chefs . Fabulous
Friendly reception ladies, given key to room 8. On booking.com website it said standard double. We have travelled to many countries but have never ever been given such a shoe box of a room posing as a double.
No room to walk around bed which was a small double. Mattress so hard that it was uncomfortable to move.
Could not fill kettle as wouldn’t fit under tap
No shaver point
No shaver points in any rooms
You could hear people next door and around so walls very thin.
After an uncomfortable night I approached the receptionist
She gave us complimentary breakfast which was extremely good.
Then she offered us a move to an apartment behind the hotel
This was warm with a large comfy bed. Certainly saved me from giving this break a 1.
Be warned, if you are booking here as a couple do not accept room 8 and check with hotel when booking.
Staff and food very good.
Position good for walking into Whitstable
I must agree with other reviews about the thinness of the walls. We also had a connecting door to the room next door and could hear every word spoken. Especially surprising as the room had obviously being renovated recently but no soundproofing.
I had to knock another star off for adding 10% onto the breakfast bill for service. There was absolutely no mention of it on the menu and the food was ridiculously expensive already!
Just fancied a night away before winter sets in and did we pick the right day! The weather was perfect for a night away with oysters and sea views.
Arrived at the Hotel Continental at 2.30 but couldn't check in until 3. Luke on reception very helpful. We parked in the free car park at the back and checked in after a stroll to the Harbour. The Hotel is situated on the sea front and having booked a sea facing room were treated to an amazing view out to sea. The room was nicely furnished and even had a pair of binoculars to peer out at the dog walkers, (never seen so many Cocker poodles in one place)! There was a bit of confusion over breakfast so we had ours around the corner cafe but lovely stay all in all.
We wanted to go there for breakfast, my Husband called to check what time they stopped serving and was told 9:30am. We arrived at 9:20am and stood waiting for service, no--one came! I went to the door and called hello, 3 times when eventually a lady came out and asked what she could help me with. I explained I would like breakfast for two. She said there is no more breakfast being served!!! I will add it was raining heavily outside so thank goodness for the Whitstable Beach Cafe!!!
