I stayed in the hotel continental last night. On booking into the hotel there was no one on reception so we used the bell provided. The receptionist was very rude. There was no welcome or indeed any pretence at pleasantries. She took our name and handed over a form and the key to our room. We needed to use the car park which was poorly signposted and very poorly lit. It was raining very heavily my husband asked if it would be possible to use the car spaces outside the hotel and she claimed she had no knowledge of the times of the street parking. Very difficult to believe that we were the first peole to ask about local street parking.
As it was a sunday there was no food available after 5. Residents could only have drinks in the bar up to 9 o clock. The room was on the 2and floor no offer of help with bags. This morning checking out no one on reception again. Two members of staff were eating large rolls in the room behind reception didnt acknowledge our prescience. A receptionist appeared. No greeting or enquiries about our stay. Asked for our room number and we left. The hotel has a beautiful aspect. It is nicely decorated but zero customer service. Training for all staff urgently required. The young girl in the bar was the only polite person we encountered. More
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