I really am not the type of person to complain usually, but I feel that I have to express how disappointed I am. I'd been looking forward to coming to the dog and partridge with my partner for a nice lunch as a friend had recommended it to us.. the place itself is set in a nice area and is cosy and warm inside and is nicely decorated, and the waiting staff were friendly enough. My partner and I both went for the burger.. we were both really hungry as we had come for a late lunch and hasn't eaten much during the day.. the food took over an hour to arrive at the table after ordering which we were quite confused about as it wasn't very busy at all. When we bit into the burger it was pouring with either water or oil - not just dripping a little but pouring as though it was coming out of the tap.. the liquid was all over the plate and the bun was so wet it was falling apart. We told the waitress about it and then another lady came out and she did apologise which I was grateful for, although she didn't accept what we were saying and tried to say that it was the tomato on the burger that was causing this, which was completely absurd considering the amount of water/oil which was pouring out of the middle of the burger. We weren't offered any money off the burger which I felt was unfair given that it was completely inedible in my eyes. It was offered that i could have something else to eat, but by this point my partner had finished his burger (he had the same problem but was too hungry not to eat his) and we just wanted to leave. We won't be coming back any time soon, as the service and food just weren't to a great standard, and we weren't really taken seriously when we reported the problem, which could help them avoid similar issues in the future.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.