Bathroom facilities were not in working order; reported to reception but no action taken. Bathroom requires complete makeover . Hot water was at scalding temperature and no warning notice was present.More
Bathroom facilities were not in working order; reported to reception but no action taken. Bathroom requires complete makeover . Hot water was at scalding temperature and no warning notice was present.MoreShow less
Thank you for your feedback. I apologise on behalf of the team for not meeting your expectation. I have already replied to your review through Best western channels. Thank you for bringing these issues to my attention
First impressions a little run down on arrival to the room there were half eaten biscuit in with the tea/coffee supplies. Breakfast was poorly ran the 1st morning we went down numerous people around us sent food back. Afternoon tea booked for 16:00 turned up in a brown take away bag so then had to wait till it went back and got sorted as we didn’t want take out got it at 17:10. Ordered room service for 09:00 breakfast had to call reception at 09:50 to ask where it was they called back at 10:00 to ask for our order as they had lost it... arrived at 10:25 no hash browns and under cooked eggs. Also was not informed on booking that the sauna and steam room would not be open. The bed was super comfortable though.
Thank you for feeding back your experience with us. I am sorry that you had various isssues with breakfast and afternoon tea service. I note all the points you have raised and will share and review the meal services with the relevant teams. I shall also speak with housekeeping regarding improved room checking before guest arrival. I do hope that you will consider returning to us when you are next in the area so we can demonstrate the usually high level of customer and product service. Thank you again for taking the time to bring these matters to my attention.
For a wowcher offer, it was brilliant value for money and would definitely go again.
Review in more detail
Staff in all areas were extremely helpful and friendly which was lovely (cleaner and smarter uniforms would be nice). They kept apologizing for delays which wasn't necessary due to the current conditions but they were all very polite.
Spa - you can only have 45 minutes including getting changed to enable all guests to use the facilities. This was perfectly understandable in the circumstances. We were lucky that the other 3 people in the pool area with us were friendly and asked each other if they wanted to use the jaccuzi so everyone got their turn in the short time.
Bedroom - nice rooms and very spacious. Unfortunately we had a room where the drains were very smelly in the bathroom. Ordinarily, I would have asked to move rooms but given that the hotel has hardly been used in a year, this could have contributed to the problem. Was fine if you kept the bathroom door shut.
Food - breakfast was delicious. Best fry up we've had for a bit. Evening meal was nice, very small portions including only getting one roast potato which made me laugh but again, it was a voucher deal so can't complain.
Overall, a lovely stay in a nice hotel
Thank you for your feedback. i am pleased that you had an enjoyable stay, but do take note of all your comments which will be shared and dsicussed with the team. I do hope you will return to stay with us in the near future
We stayed in the hotel for a 4 night stay, We had Breakfast/Dinner and Afternoon Tea included in the price which was very reasonable. the staff were really helpful and polite. The food was delicious, we would stay here again :)
Thank you for sharing your experience with us. i am very pleased you enjoyed stay and will pass on your kind comments to the team. I hope to welcome you back in the near future
We stayed for 2 nights and the whole experience exceeded our expectations. Room big, clean and comfortable. Food very enjoyable and the service/staff excellent. The price of food and drinks were very reasonable. Considering that this was the first week of opening due to lockdown, we had no complaints whatsoever. What I will say is the staff did their upmost to deliver and maintain a professional standard under such unprecedented times. We will definitely be back again
Thank you for your review and kind comments. I am delighted we exceeded your expectation and look forward to welocming you back very soon
Overall experience was good, we did enjoy and the food was good. Service a little disorganised at breakfast times and WiFi very slow. However, staff very friendly and hard working. Room clean and basic, again what expected for price. Thanks to the staff for their service.
Thank yuo for your feedback. I am pleased you enjoyed your overall stay, and note your comments on breakfast service and Wi-fi. I am pleased the staff made a positive impression. I hope you will stay withus again when next in the area