I reserved 12 rooms with Andrea in January for July/Aug softball tournament. Since we are all over 75 I knew there was no chance all of us would be healthy then. Andrea was super and accommodating.
My rooming list did change a few times, and near the last minute one of our players bolted to a cheaper room, that took two couples and twp guys with him. They all were 'sorry' they had moved to save money, a 'dump' as one said, had to go out for breakfast another said because it was so bad.
For those of us stayed it was super (seven rooms). Then a family death took two guys home the first night. They gave them a break checking out at 8pm. Thanks Andrea and Bill (our night guy) for being great about the whole ordeal. And Bill made the best cookies some nights.
We then complicated things by having our part of tournament changed from four days to three. So, our six remaining rooms checked out one day early (3 nights instead of four). So all of a sudden 48 possible room nights turned into about 19 real nights and they never complained. they continued to treat each and everyone of us like valued customers. That is what superior service is all about. Add in a fine breakfast, a very clean, comfortable, well equipped room and you have a Holiday Inn Express which is superb.
But then I find this is the norm when I stay at other HIE's around the US and Canada. The three nights I was in Grove City, my wife and her sisters were at three HIE's in Canada.
Well done Andrea and Bill, next year you will be my first call. A very pleased, very thankful HIE customer. You went over and above and a five star rating is really not enough, you should have gotten six or seven, even on a five point scale.
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel & Suites is located off of I-71 at Exit 100 in Grove City, Ohio, just south of I-270. Only 10 minutes south of Columbus and 16 miles Southwest of the Port Columbus International Airport (CMH). Holiday Inn Express Hotel & Suites offers a wide variety of amenities including free high speed and wireless Internet access, indoor pool, fitness center, business center and free Express Start Hot Breakfast every morning making it the best choice for business and leisure travelers.There is always something interesting to do or see while in Grove City! Support the Buckeyes- Ohio State University is only 10 miles. Spend the day at Scioto Downs, Columbus Zoo, or Zoombezi Bay. Tour the Columbus Museum of Art or Franklin Park Conservatory & Botanical Gardens. Soak your stress away at Grove Cities water park, the Big Splash. Visit Historic Down Town Grove City and its many shops and restaurants. Holiday Inn Express Hotel & Suites is conveniently located near numerous restaurants and shops, office parks, playgrounds, bike paths and picnic areas, there is something for everyone in Grove City! ... more less
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- Also Known As:
- Holiday Inn Express Grove City Hotel Grove City
- Holiday Inn Grove City
- Grove City Holiday Inn