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Reviewed 12 June 2016

We booked a one night package with included dinner. The driveway to the hotel promises good things as it is in a fine setting. Reception was friendly and our room well furnished with quality pieces. The wardrobe was a bit close to the door though and with a jutting out top at head level, which could have caused quite a bit of damage if you weren't careful. Wi-fi didn't work in the room, despite following instructions and the booster router being plugged in just outside. It was fine downstairs though.

We'd booked afternoon tea which started well as my wife's severe allergy had been remembered. However, I normally expect a tea menu for such occasions, and we were just asked if we wanted tea or coffee. On asking, a range of teas were offered. My wife opted for Darjeeling and me for Lapsang. She got hers but I got plain English breakfast, though I didn't complain. We waited ages for the sandwiches and pastries. In fact, we had finished our teapots before they came. We had to ask for more tea, which turned up as two English breakfasts and was sent back. Our waitress was very apologetic and the correct teas eventually turned up. The sandwiches and sweets were very good, though the scones were quite hard, possibly not fresh. A quite good afternoon tea, but we got the impression that they didn't quite know how to make the occasion as good as it should be.

Anyway, we left for a walk in the fine grounds and were offered a map as were leaving, which was a nice touch.

Onto dinner. We had a drink outside but then had to wait a long time before we were taken to our table. We were served by a range of staff, some of whom were very friendly, some a little brusque. Food was pretty good, though some portions small. We were asked EVERY time who had ordered what. Come on guys, there were two of us and you are not a cheap restaurant. You should keep track of this. Service was again pretty slow, and, worst of all, my wife ordered capaccio, which was served on a hot plate! We were so hungry by then that we did not send it back, though another table did.

I don't necessarily expect anything grand, but my wife had informed in advance that it was my birthday. It wasn't mentioned once.

A good night's sleep and a reasonable breakfast, though everyone was asking for more butter because the amount given was so small.

All these comments are relatively small things, but, taken together, they do indicate a general lack of attention to detail, which spoils an otherwise enjoyable occasion. We filled in the comments form with quite a bit of constructive detail and hoped for at least some reply. All I have received is a generic thank you e-mail a couple of days later asking me to comment on Facebook and Trip Advisor. I clicked on the link to reply at the bottom, and received a bounce back as the link was sending to a different name from the text. I then sent an e-mail to the actual name in the e-mail and received a message saying the person had now left Ston Easton.

I do hope these comments are taken constructively and help to improve Ston Easton. It is a lovely setting, and seems to have had a lot of money spent on it, but doesn't quite hit the mark at the moment. Shame.

  • Stayed: May 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Kevin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2016

We reserved a superior room as part of a hotel deal for 2 nights with dinner included on 1 night. On arrival the hotel looked a picture and is situated in lovely grounds. Clearly afternoon tea is very popular as the car park was busy but we were able to park outside. We were in the Green room at the front of the hotel which was fairly roomy with two chairs and a small table as well as lovely king size bed. The bathroom could probably do with an upgrade (we stopped in the same room 6 years ago and it was a bit dated then) but was clean, plenty of hot water and everything worked.
Breakfast was nicely done with a buffet of pastries, juices and cereal and a good selection of hot dishes cooked to order. We ate in the restaurant both nights - good food, plenty of choice and nice wines by the glass. Our few slightly negative comments involved firstly the restaurant service which was sometimes a bit slow with one or two minor mistakes and wines not arriving until we were well into the particular course. People were very nice and it would only take a bit of training to bring this up to a really good standard. Secondly, the corridor outside our room and the adjacent stair way have very creaky floors and this noise woke us up on both mornings as early guests went and papers/breakfasts delivered - but then it is an old building.

  • Stayed: May 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 June 2016

Booked a 1 night State Room DB&B package through Secret Escapes for a discount off the standard tariff.

The hotel is a little run down in areas, peeling paint off the window frames and frayed cushion edges for example but overall the location is nice, grounds well tended and the hotel has a nice charm about it with plenty of antique furniture and furnishings.

We had afternoon tea in the library on arrival and this did not get off to a good start as I badly stubbed my toe on an electric plug in a floor socket positioned just under the table. It was covered by a sharp edged brass plate on hinges which was sticking up and even now, 3 days, later it's still sore. I mentioned it to the waitress and again to receptionist on checking out that perhaps they remove it or at least warn guests but all I got was a perfunctory "sorry about that"! That aside afternoon tea was OK, sandwiches nothing special, scones OK but not enough cream and cakes had strange flavour combinations (choc cheesecake with Turkish delight??) Tea was served in utilitarian cups and saucers same as on the tea tray in the room, not fine china which would have befitted the setting. Teapots were tiny (two small cups from one pot) and had to keep asking for more tea as weren't offered more.

The Room was fine but smelled musty even when windows were left open probably due to age, bed was comfy, bathrobes and slippers and nice toiletries decent towels, bed linen and hairdryer provided. Wifi was a bit hit and miss though.

A 5 course tasting menu was included in our rate, this was fine overall but main course "steak and chips" was a bit disappointing. Steak was apparently flat-iron but had very little flavour to it and still working out where the chips were! Normally when a tasting menu's courses are presented, the waiter describes each course to you but that didn't happen here, the waiter didn't even know what one of the main course accompaniments was when asked "think it's some mashed potato thing" was the response! The two waitresses in attendance were very pleasant and helpful , perhaps the waiters should take a leaf out of their book. We chose the accompanying wine flight to the taster menu and these were fine however we did notice that others arriving in the dining room after us and also choosing the wine flight were given much bigger wine servings than us!

Overall although we paid extra for the afternoon tea and wine flight we felt it was struggling to be worth the discounted price let alone the full tariff rate but overall we had a nice stay apart from the toe incident but I'll live!

  • Stayed: June 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
6  Thank Woodpecker-47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2016

This is a very special property that is located in a beautiful estate where there are plenty of places to explore. We took the hotel dog Carlo for a walk in the woods and had a wonderful time. The rooms are upscale, the bed is very comfortable and the bathroom was first class. Service was friendly and professional. Dining room was very well appointed. We liked sitting in the drawing room with pre-dinner drinks and lots of time to select our menu choices and wine selection. Can do a menu selection or a 5 course tasting menu. lamb was perfectly cooked; pink but not underdone. A great place to relax for a special occasion.

Room Tip: Rooms all seem to have beautiful outlooks onto the estate but perhaps the rear facing ones have a bit more of a scenic view
  • Stayed: May 2016, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Welshman1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2016 via mobile

My partner and I had a lovely nights stay here in May. Plenty of free parking , lovely large room after being upgraded on arrival . The staff were so welcoming and nothing was to much trouble .
We stay one night diner bed and breakfast also had some lunch . The food for all our meals was of a very high standard, the staff were all very attentive . Also good choice of wines and a good local ale for the men .
The view from our room window whilst sitting in bed was overlooking meadow & fields with an ever changing view . Sometimes just fields and at other times the cows had arrived silently. There are walks around the 36 acre estate , all very quiet and relaxing .
We will be back soon for another chill out .
Thank you to all the staff who made a very welcoming stay .

Stayed: May 2016, travelled as a couple
Thank ChristopherDDevon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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