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Ways to Experience Alton Towers Theme Park
from US$47.55
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Reviews (19,018)
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Traveller rating
7,734
5,147
2,718
1,640
1,779
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145 - 150 of 19,018 reviews
Reviewed 4 weeks ago via mobile

Had a fantastic day with friends. Got on 22 rides! Nemesis and smiler are still incredible! Highly recommend going midweek and buying express parking, got on Rita 3 times before 11am. If you are covid conscious you may want to give alton towers a miss though. Its pretty impossible to keep any kind of distance and the staff do not wear masks (which is understandable). Other then that, Awesome!

Date of experience: September 2021
Thank louisfM9033SO
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
AltonTowersCS, Guest Excellence at Alton Towers Theme Park, responded to this reviewResponded 4 weeks ago

Dear louisfM9033SO,

Thank you for leaving a review of your visit to the Alton Towers Resort!

We're so pleased to hear you and your friends had a fantastic day at the Alton Towers Resort! It's brilliant to hear you managed to experience lots of rides and attractions!

We hope to see you again soon!

Best Wishes,
Will
Guest Excellence Team
Alton Towers Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We had a voucher here so tickets were basically free - came on a Tuesday when the kids were at school so it was really quiet. Walked on most of the rides; the most we queued was about 20 minutes. Th13teen was closed but they did open it eventually and so all of the "big rides" were open throughout the day. All the staff were really friendly and helpful. We had lunch at the Rollercoaster Restaurant which was tasty and a really fun novelty; if not a bit expensive. Overall a brilliant day - lots of walking!

Date of experience: September 2021
Thank Matt M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
AltonTowersCS, Guest Excellence at Alton Towers Theme Park, responded to this reviewResponded 4 weeks ago

Dear Matt M,

Thank you so much for leaving this wonderful review of the Alton Towers Resort!

We're so pleased to hear you had such a fantastical experience at the Alton Towers Resort!

It's great to hear you experienced lots of rides and attractions! Furthermore, it's fantastic to hear you found our staff to be both friendly and helpful to you!

We hope to see you again soon!


Best Wishes,
Will
Guest Excellence Team
Alton Towers Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

It was our first visit,, we enjoyed full day.. It was Saturday but just after summer holiday. So it was quite day., and we found 0 mint waiting time most of the cbbland's rides and others family rides. Thrill rides has queue with 30_45 mint waiting time. So I will suggest if u wants to really enjoy U should go in week days or after holiday but not in school holiday. And 2nd I will suggest download alton Tower official app in ur mobile and add all guest information like height and age so app will show which rides u and ur family should go., nearest rides, show waiting time And others information etc.

Date of experience: September 2021
Thank lizaliza_74
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
AltonTowersCS, Guest Excellence at Alton Towers Theme Park, responded to this reviewResponded 4 weeks ago

Dear lizaliza_74,

Thank you for taking the time to tell us about your visit to the Alton Towers Resort!

We're absolutely delighted to hear how much of a brilliant day you had with us, especially in CBeebies Land where you found minimal queues!

Thank you for sharing your tip in regards to downloading the official Alton Towers Resort app!

We hope to see you again soon!

Best Wishes,
Will
Guest Excellence Team
Alton Towers Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

Food and drinks were extortionate prices.
The rides were OK but not as good as it used to be. The rapids seemed a lot slower than what I remember and no water cannons anymore..
The hex is a good one but still it was different to how it use to be. Alot of changes and rides seem slower to what they were 20 yrs ago. The day out was still OK and I will go again but since covid hit I will avoid till the world's back to some normalcy

Date of experience: August 2021
Thank saffron_astra
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
AltonTowersCS, Guest Excellence at Alton Towers Theme Park, responded to this reviewResponded 4 weeks ago

Dear saffron_astra,

Thank you for reviewing your visit to the Alton Towers Resort.

We're really sorry to hear about your negative experience. At the Alton Towers Resort, we want all of our guests to have a memorable time so we are sorry to hear this wasn't the case for you and your group on this occasion.

We're sorry to read about your disappointment in regards to the pricing for our food & beverage. We review the pricing for our food and beverages on a constant basis. We will of course pass your feedback onto the relevant team for review.

If you do wish to discuss your visit further, then please email us on gs.feedback@alton-towers.com. Whether it's good feedback or things to improve on, we would love to hear from you.

We do hope to welcome you back soon.

Best Wishes,
Will
Guest Excellence Team
Alton Towers Resort

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Reviewed 5 weeks ago via mobile

Excellent day all rides were operating and didn’t que for long just a bit niggled over a couple of staff been rude and not very professional but it never ruined our day and I think the fresh cold water stations is a real plus makes the day a bit cheaper but overall we thought it was that enjoyable we did it all again the next day

Date of experience: September 2021
Thank chrisdavies6172
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
AltonTowersCS, Guest Excellence at Alton Towers Theme Park, responded to this reviewResponded 4 weeks ago

Dear chrisdavies6172,

Thank you for reviewing your recent visit to the Alton Towers Resort!

We're so thrilled to hear you had such a wonderful day at the Alton Towers Resort!

Though, we are sorry to read about the members of staff you came across who were rude to you. All of our staff under-go intensive training when they become an employee here, and we regularly attend training courses to ensure that we can maintain a high level of customer service throughout the season. Once again we do apologise for this.

We hope to welcome you back soon!

Best Wishes,
Will
Guest Excellence Team
Alton Towers Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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