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Reviews (483)
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All reviewsnational brewery centrejacuzzi bathfour poster bedtrouser pressbreakfast roomfull englishhigh streetcouldn't do enoughexcellent value for moneycar parkcooked breakfastdouble roomwould stay againhotel is situatedvisiting burtonweekend breakevening meal
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11 - 16 of 483 reviews
Reviewed 23 April 2018

We stayed for one night and as we were attending a wedding nearby didn't spend a lot of time in the hotel. First the good points; the hotel is well located, has plenty of free parking, and the breakfast was well cooked and plentiful. Our check-in was prompt and efficient, though our room was up two flights of (uneven stairs) and the lift was broken. Not a problem for me but my husband is disabled so it was more of a struggle for him. The big issue was that in the morning we discovered that we had no hot water for a shower and had to boil kettles to wash ourselves. When we went down for breakfast I reported it to the receptionist who failed to apologise but responded with "Again?", as if I'd know of pre-existing problems, however the hotel certainly did. She did offer to send maintenance up but by then it was too late.

  • Stayed: April 2018, travelled with friends
    • Value
    • Rooms
    • Service
Thank Gareth J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2018

The hotel was well situated for where I needed to be. The check in was easy and straight forward with the receptionist pleasant and helpful. It’s only a 10 minute walk from the centre for pubs and many restaurants and eating places.

The room I had was quiet, clean and comfortable. The breakfast had a good selection and the cooked food well heated.

The only slight criticism I have is the carpets and decor are rather dated but overall for what I paid I was happy enough with what was provided.

Stayed: April 2018, travelled on business
Thank stevehale41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2018 via mobile

The room was clean and staff were friendly on arrival, although we did have to wait 5/10 minutes to get served at the bar as it wasn’t staffed. There is air con in the room but it wouldn’t turn on - luckily our room had a fan next to the bed, however it was still too hot even with the fan on.

The bathroom light is a sensor which is fine except when you have to get up in the night and are blinded by the light!

Good value for money though and would stay again if we were in the area.

Stayed: April 2018, travelled as a couple
Thank stxrlight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2018

This hotel is central to town, it’s clean and tidy and bed was comfy,it’s a bit dated bathroom was a lovely size bit odd as seemed light was on a timer , but good if you get up in the night as seemed to work on sensors,
Staff very friendly and helpful indeed
Breakfast well I don’t know where to start everything you need if not more , great cooked breakfast , juice ,tea ,coffee, yogurt,cereals soft drinks,chocolate we thought this was excellent value for money and will definitely go back again thanks for a great stay

Stayed: March 2018, travelled as a couple
1  Thank koolessex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2018

You won't be disappointed if you stay here. ALL staff are lovely really helpful. Our checking in was a bit mixed up - no fault of the hotel but Lisa bless her sorted it out. When we returned from a family celebration at 11.45pm Kelvin was great serving at the bar and making us ladies teas and coffees. The rooms were very clean, bed linen crisp and white and the towels brilliant white and fluffy. Food at breakfast was brilliant and again the staff couldn't have been more friendly or helpful.

Stayed: March 2018, travelled as a couple
Thank Jacqueline L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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