I was one of a party of 5 staying at this hotel. I was in room 53 and whilst sizeable, and clean to an ok standard, my bathroom stank like an ashtray. God knows how or why. Anyway, I complained about this 3 times over my 2 night stay. Nothing was communicated or done to acknowledge or action it. Nor was there any compensation. I did have a chuckle to myself when speaking with the man on reception about the ashtray Bathroom (for the second time) that I couldn’t believe I was the first person to complain about the smell as it was strong and offensive. He assured me I was a ‘one off’ complaint, until just at that moment another lady stood next to me dealing with another staff member said to me “oh, does your room smell too?” I replied “yes, what does your room smell of?” And she replied “cigarettes”. I imagine this was embarrassing for him. Perfect timing for me though.
The breakfasts were nothing to be writing home about, the staff here seem to struggle with volume of people (although I can’t fathom why it’s a popular hotel). I wouldn’t stay here again. Nor will I be recommending it. Another disappointing example of how independent hotel get simple stuff so wrong.
- Official Description (provided by the hotel):
- An elegantly restored country house, the traditional style creates a delightful and tranquil environment echoed in the peaceful gardens and patio areas. There are 50 en suite rooms and guest facilities including an indoor swimming pool, sauna and gym. Dine in our restaurant with its original fireplaces and views across the gardens or recharge your batteries in the Lounge Bar. Whatever your requirements, our experienced staff will be on hand to discuss your needs throughout your stay. Our personal attention to those little extra details, along with the courtesy of our staff, will leave you confident that your stay will be an enjoyable and memorable one. ... more less
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