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All reviews high street lots of character would stay again town centre full english breakfast
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Reviewed 24 June 2018 via mobile

The room itself was large, comfortable and clean, the bathroom was clean also. The room and bathroom could do with updating, but it’s not the end of the world. Quite happy to have been put in a room away from the main building, it was very quiet. The parking situation was a bit of a confusion, there are no clear signs to state whether you have to pay for parking or not (it was only when we spoke to the receptionist that we were told it was). There aren’t a lot of spaces though and the spaces that are there, are quite small; okay if you know what you’re doing. The only people we spoke to were receptionists (one upon checking in and another on check out) and they were both friendly, polite and helpful. Finding the room was a little confusing however, we were just told to go out that way, head this way, take a right and if you hit the wall, you’ve gone too far. Being shown where the room was, would have been ideal, but the hotel did look a little short staffed. Overall, great value for money, clean and comfortable but just a little outdated. I would definitely stay there again

Stayed: September 2017, travelled with family
Thank LuciJane23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam J, Guest Relations Manager at The Crown Hotel, responded to this reviewResponded 3 July 2018

Hi LuciJane23

Thank you for your review of our hotel.
Your comments have been noted and clearer signs for the parking system will be implemented soon.

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2018

This hotel could do with some refurbishment, particularly around the Reception area, although our room and bathroom were generally clean and comfortable, which was all we needed for a brief overnight stay.

Stayed: June 2018
Thank MarieCMT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam J, Public Relations Manager at The Crown Hotel, responded to this reviewResponded 20 June 2018

Hi MarieCMT

Thank you for your review of the Crown Hotel Stone.

We continue to strive to give our customers the best possible service and our new staff team are working hard to improve the Hotel.

Kindest regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2018 via mobile

The building is a really nice old building with stained glass windows. Staff very friendly and kind. Unfortunately we only had one set of towels between 2 of us and we didn't realise until it was a bit late to go and ask for more, otherwise I have no doubt they would have been provided. There was no chef on in the evening but that didn't really affect us.

Stayed: June 2018, travelled as a couple
Thank NxJewell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam J, Guest Relations Manager at The Crown Hotel, responded to this reviewResponded 18 June 2018

Hi NxJewell!

Thank you for your comments about the Crown Hotel Stone.

We are currently in the process of opening our restaurant and hopefully if you stay with us again in the future you can join us for an evening meal.
We have staff on 24/7 so we would have been pleased to provide more towels or any thing else you may have needed.

Kindest regards,

The Crown

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2018

I stayed at this place with 2 freinds, we booked a room each.
The hotel looks okay from the outside. That is as good as it gets.
My room was in the Lodge, through a carpark at the back. The room was sparse but clean. One of mates got to his room and it hadn't been made up; an inauspicious start, but he was eventually given a another room with a bed that had been made..
My bathroom was small with a constantly running toilet cistern. The shower was awful, more-or-less like being dribbled on, no water pressure at all, and the soap provided (no shampoo of course) was matchbox sized and not great.
When we arrived the receptionist booked us in for breakfast, but the chef couldn't be bothered to turn up for work in the morning and the new chap on duty in the morning laughed as he told us we wouldn't be having breakfast.Not the start mw and my friends wanted before cycling 70 odd miles.
It seems to me that this place has potential but the staff just can't be bothered.

Room Tip: get another hotel
  • Stayed: June 2018, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Richard Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam J, Public Relations Manager at The Crown Hotel, responded to this reviewResponded 12 June 2018

Good evening Richard,

I am sorry to hear about your experience with the Crown Hotel.
Please be assured that the new management and staff team are working hard to improve the rooms and overall experience for guests whilst staying with us.
The member of staff has been spoken to and also housekeeping/maintenance have been made aware of the issues within this room at the time of your stay.
The staff team is currently evolving and the member of staff you spoke to regarding your breakfasts meant no offence and please accept his apologies, unfortunately the morning in question our chef was taken ill.

Kind regards.

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Reviewed 10 June 2018 via mobile

After visiting the hotel for a charity event, I can confidently say that members of staff here are very pleasant and accommodating, the hotel itself is very nicely presented from what I have seen. Very customer focused and would happily use the hotel for a personal stay, very good!

Stayed: June 2018, travelled with friends
1  Thank Lauren B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam J, Public Relations Manager at The Crown Hotel, responded to this reviewResponded 12 June 2018

Hi Lauren B!

Thank you for your comments regarding your fundraising event held at the Crown Hotel.
We are pleased the evening was a huge success and look forward to hopefully seeing you all again at your next charity night!

Kind regards.

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