I was invited to have dinner here with work friends, I have only ever been in for drinks in the past as part of nights out so was excited to try the food. I had fillet steak which was delicious as did one of my friends, the others had fish and chips. All the main dishes were lovely and tasted good. It was when we came to desserts I was appalled! It was apparent it was getting busier with drinkers at this point however once 10pm hit all the service disappeared. The desserts we ordered were burnt and not eaten. The cocktails we also ordered weren’t great, our one friend can not have mint and we did tell the waitress but when it came it was obvious it had a mint taste. We asked if we could speak to someone- an older lady came over and told my friend ‘it’s not burnt and the spirits are mint flavour’ we were all shocked with how it was handled. She then turned her back the the rest of us and continued to ‘tell off’ our friend and accuse her of lying.. at this point I stepped in and told the lady that this was shocking and I personally thought it was the rudest I’ve ever been spoken to when dining out. She wasn’t too fussed and walked off. I sincerely hope she isn’t the manager because if so it was the worst handling of complaints I’ve ever witnessed. Feeling uncomfortable we asked for the bill from a young waitress. We were charged for the items we sent back and didn’t consume apart from one pudding which wasn’t even the worst one! The staff never came back after this point keeping the change and obviously assuming their service was good enough for a tip? so we chose the leave and go across the road to a different cocktail bar. All in all a shocking experience and our friend went home quiet upset to be spoken to in such a manner. Your food may of been nice but when the service is that shocking and rude we would not chose to dine over the other stone restaurants who can handle customers feedback and questions in a professional manner. I’m never sure when aggression is an appropriate tactic to handle complaints..
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