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All reviews stayed here fantastic hotel pleasant stay staying at this hotel couldn t walking distance rooms are clean recommend this hotel pandemic yvonne luxury birmingham motorway
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Reviewed 12 November 2021 via mobile

I stayed here for two nights for work. To say it was an unpleasant experience is an understatement. Trust every single negative review you see on here, they’re completely accurate.

The room wasn’t very clean, the whole hotel was noisy right through the night, there was no shower despite signs saying ‘keep door shut whilst showering’, I was too tall for the bath despite being 5ft5, several of my colleagues also staying at the hotel had men trying to get into their rooms at night, which made for a frightening evening.
Finally got home and a week later I’m treated to two parking fines from their hotel car park despite registering my car’s details on their parking machine.

If you don’t have any choice in the matter and you are forced to spend the night here then use this handy survival guide:
1. Film yourself using the parking machine
2. Bring ear plugs
3. Keep your door locked and chained at night
4. Ask whether you have a shower
5. Cancel your booking and go elsewhere

Date of stay: October 2021
Trip type: Travelled on business
Thank SophieLev
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 11 November 2021

The food and drinks were so expensive! I had to send my stir fry dinner back as it had penne pasta in it and no sauce or flavour, it was dry noodles and oily peppers. The starters are freezer food and the dessert was inedible. The staff were miserable and in helpful. The breakfast is awful nothing like what they advertise on the website, so not be fooled!

Down the hall way of my room people had left bags of rubbish, food and nappies which made the place smell awful!

I would never stay here again!!!

Date of stay: November 2021
Trip type: Travelled on business
Thank N6263VWemilyb
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 8 November 2021 via mobile

We booked 4 rooms (2 double and 2 single occupancy) and this seemed to be an issue upon check-in as the breakfasts hadn't been allocated to the right rooms and the man serving us didn't know how to sort it. Ultimately we said as we had the right number overall we would sort it in the morning by sharing room numbers.
I went to the restaurant and booked a table for 6 at 5pm which was taken with no problem.
One room had an issue with the TV not working which was fixed while we went down for tea. The restaurant was empty and no tables had been set up for our booking so this meant the host had to shuffle some tables around to seat us but must say the food was fine and 2 courses for £15 seemed a pretty good deal.
The room was a great size, plenty of room for a single occupant but my major downside to this was the room I was in had an adjoining door which I stupidly assumed was adjoined to someone in my party however from 11pm when I could hear the man next doors loud-speaker conversation with his wife and kids in a not-very-quiet tone I realised how wrong I was. Finally at almost 12.30am I had enough and when I tried the adjoining door found my side to be unlocked!
I'm sorry but under absolutely no circumstances was I staying in the room after finding that put so a late night trip to reception and a request to move rooms I went back, packed my stuff and moved 2 floors up. All credit to the lady on reception who dealt with me and swiftly allocated me a new room.
Breakfast was simple, as expected and no issues but the room issue put a big dampener on my stay here.

Date of stay: November 2021
Trip type: Travelled with family
Thank Hei2005
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 16 October 2021

Stayed here, it was ok, generally, except that I was encouraged to pay £10 for breakfast, at reception, who said that it was exceptionally good !

Breakfast was inedible, a help yourself to cheap stuff that had been precooked and kept warm for too long. eg eggs were dried and hard, bacon was covered in white stringy stuff, sausage was cheapest in uk, just breadcrumbs etc, hash browns were soggy and wet inside, bread was sliced basic stuff, everything about it said Cheap, Cheap, Cheap, I ate nothing except a few beans, which were cheap, definitely not Heinz. Abysmal.

Date of stay: October 2021
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Neil M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 5 October 2021

We booked a two-night, room only stay at the beginning of September.
On arrival we found there was a mix-up with our booking, which was not caused by the hotel themselves but was resolved by the team leader \ assistant manager after a short conversation. For the inconvenient this caused we were offered complimentary drinks at the bar.
The room was spacious and clean. The TV was a good size but there were only a few channels working due to poor signal. We booked specifically for the SPA Facility, which is good and to our fortune was only a few steps away from our room.
The hotel offers ample parking and easy access into and out of the town.

Date of stay: September 2021
    • Rooms
    • Cleanliness
    • Service
Thank Ste L
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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