We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Poor Course Conditions - Even Worse Customer Service”

No photo provided
Got a photo?
Add it.
Shaker Run Golf Club
Ranked #14 of 20 things to do in Lebanon
More attraction details
Attraction details
Owner description: Shaker Run is Lebanon, Ohio's Premier golf facility. Located just outside of Cinncinatti, Shaker features 27 Championship holes of golf that are a favorite among Ohio natives. Don't miss this one on your next trip to Ohio!
Reviewed 18 June 2017

Wow, what a terrible experience. Booked for Lakeside and Woodlands but when I check-in, I'm informed that there are two outings going on so we're put on Meadows. Meadows is in TERRIBLE shape. The bunkers were not playable - not a single one. The greens were in bad shape as well. Fine, we finish 9 on Meadows and then we're told to tee-off on Lakeside. 2 holes into our 9 on Lakeside, the tell us that we need to go to Woodlands instead. There was no one in front of us but they forced us to switch 9s. We get to Woodlands and there is a 3 group backup on the first tee.

At this point, I've had enough. Go inside and they won't issue a refund. They offer a gift certificate for 18 holes but won't refund my credit card. Finally, they call the manager and I'm thinking this is going to get resolved. No. The manager will only offer a gift certificate. The worst part, at no time did anyone apologize.

The only thing worse the condition of the course was the customer service. They should be ashamed. Don't waste your money. Too many other great courses around Cincinnati/Dayton.

Thank GolfGuy614
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourseMGMT, Manager at Shaker Run Golf Club, responded to this reviewResponded 27 September 2017

We appreciate you taking the time to review the course and rate us. 1-star feedback is taken very seriously with our staff. We are going to pass on your feedback to the teams in charge so they can work to make changes. Thanks for visiting Shaker Run Golf Club, we hope to see you again in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (27)
Traveller rating
Traveller type
Time of year
Language

3 - 7 of 27 reviews

Reviewed 4 October 2016

I haven't been here for years and found the course to be ill managed. Customer service is lacking, the rough is all weeds, the greens and fairways full of bald spots. To a man everyone said they wouldn't be back due to the conditions. There are many courses in pristine shape for half the price.

Thank frankI2969XR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourseMGMT, Manager at Shaker Run Golf Club, responded to this reviewResponded 27 September 2017

Hi, Frank. We apologize you had a poor experience last year and hope you can give us a second chance. We have made a lot of changes since your visit and encrouage you to give us a second chance to see them yourself. Thank you for visiting Shaker Run Golf Club.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2016

For openers, this is a FANTASTIC piece of property and the layout it truly worth raving about. The compliments end there. It is obvious that this place is dying. It has been through several owners and has been grossly neglected. The tees and greens are for the most part a disaster. The fairways, for the most part, look like someone came along and killed the undesirable grasses but forgot to follow up with fertilizer. A real shame because the potential is very high.

Thank Brazeit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourseMGMT, Manager at Shaker Run Golf Club, responded to this reviewResponded 27 September 2017

We appreciate you taking the time to review the course. A lot has changed in the time since you provided feedback about the course. We have completed projects that have changed the course substantially. We encourage you to come back and visit us again to see all of the new elements we have to offer. Thanks for visiting Shaker Run Golf Club, we look forward to seeing you soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2016 via mobile

Treat yourself to fine round of golf. Shaker Run in my opinion is one of the finest tracts around. Carefully maintained with some very unique holes it is not easy, but what fun would that be

1  Thank Mortgageman9000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourseMGMT, Manager at Shaker Run Golf Club, responded to this reviewResponded 27 September 2017

4-star reviews are great to see and we are glad you enjoyed your time with us. We will work to continue to provide a memorable experience. Thanks for playing Shaker Run Golf Club, we hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2015

We had a bad experience today showed up early for our tee time and advised we could get on immediately because of a pending outing on the Meadows course where we were playing. With players in front and behind us we managed to get 7 holes played and were advised that we would have to go to Woodlands play our 9 holes because the outing was going to start in 10 minutes. We were advised after we completed our 9 we could return to the Meadows and complete our round. Unfortunately when we returned to the Meadows course 8th hole the outing was still in progress. We returned to the club house and were advised we should go and play holes 1 and 2 on the Meadows and were given a $10 coupon. When we returned to the first hole on Meadows there 3 groups in front so needless to say we quit. We returned our $10 coupons and advised the desk employee we would never be back. It appears there was a total lack of planning and very little consideration given to the golfers who were not playing in the outing. The course was in fair condition being extremely wet due to the watering on new seeds(this can be expected) with the bunkers in poor condition. If you hit into a bunker the sand was like trying to hit off blacktop.

Thank Terry O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourseMGMT, Manager at Shaker Run Golf Club, responded to this reviewResponded 27 September 2017

We appreciate you taking the time to review the course. A lot has changed in the time since you provided feedback about the course. We have completed projects that have changed the course substantially. We encourage you to come back and visit us again to see all of the new elements we have to offer. Thanks for visiting Sjaker Run Golf Club, we look forward to seeing you soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Shaker Run Golf Club also viewed

 
Lebanon, Warren County
 

Been to Shaker Run Golf Club? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing