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“Too Touristy for us”

The Chalet in the Valley
Ranked #3 of 28 Restaurants in Millersburg
Certificate of Excellence
Price range: US$10 - US$20
Cuisines: American
More restaurant details
Restaurant details
Good for: Child-friendly, Local cuisine, Groups
Dining options: Dinner, Breakfast, Lunch, Reservations
Reviewed 7 September 2017

We prefer to do business with the local families so this is too touristy for us. It is a nice place to visit and show the kids. A one time visit at most. Worth the trek to learn history and see new things.

Thank Anita G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChaletValley, Owner at The Chalet in the Valley, responded to this reviewResponded 8 September 2017

Hello, and thanks for reviewing!

We're so glad you enjoying doing business with local families, as that is exactly who we are! Guggisberg Cheese and Chalet in the Valley are owned and operated by the local Guggisberg family, and we very much appreciate you stopping by! It certainly means a lot to us that you feel our establishment is a place to bring your children to learn and enjoy a new experience. We hope to see you again someday!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (442)
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19 - 23 of 442 reviews

Reviewed 7 September 2017

Skipped lunch and went in the middle of the afternoon (3:45) for an early dinner. Although many tables were open, we had a 20-25 minute wait for a table. Once at our table, it took at least 20 minutes to finally see a waitress. This was after we waving our hands, putting our menu up in the air and standing it on the table and then, in desperation, asking a bus boy if anyone else worked there.

The food was tasty, not as hot as I would like. They throw an extra dollar up charge to add a little swiss cheese to the food. It really wasn't worth it.

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Thank Steffi H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChaletValley, Owner at The Chalet in the Valley, responded to this reviewResponded 8 September 2017

Hello, and thank you for taking the time to share your feedback!
We're so very sorry for your disappointment in your visit with us. Although we know it must certainly be frustrating to see empty tables while waiting, sometimes it is necessary during an unexpected rush, as we want our customers to receive the best service possible when seated for their meal. Our intention is to avoid situations such as the one you described, and we regret to see that we did not succeed on that end. Our customers should never have to seek attention as you did, and we hope you will accept our sincere apologies. As this is not typical of us or our standards, we hope you will return and allow us to provide you with the customer service and overall experience you deserve.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2017

Always enjoy eating here. This was the favorite place for my in laws. They always came for the fish on Friday. They have since passed but we still enjoy coming. The service is great and the atmosphere is pleasant. The food is wonderful. Love the setting.

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Thank cannlinz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2017

My husband and I had the cheese fondue for 2, the bread, steak and bratwurst were amazing to dip in the fondue. The Pierogies are off the chart.

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Thank michellehall2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2017 via mobile

Lunch was fantastic. Waitress was excellent. Definitely recommend. Beautiful scenery and shop is just across the street.

Thank Rachel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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