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“This is not your typical Fairfiled. Highly disappointing.”

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Fairfield Inn & Suites Wheeling-St. Clairsville, OH
Ranked #12 of 15 Hotels in Saint Clairsville
Reviewed 3 March 2017

We have stayed here before and are Marriott reward members, so what we encountered on this stay was most disappointing. I will say that the staff was friendly. However,our room looked like it was in the middle of renovations. Patched, spotty ceiling, patched door to bathroom, mirror with silvering all off around the basin. We should have been given a room that was already completed being "updated", not in the middle of it as the hotel was not that busy. Breakfast at 8:30 am with only one other person eating and the orange juice was coming out as water. That should have been checked the night before or that morning and ready to go if breakfast opens at 8:00. The hostess did change it after I asked. Trash can in the dining area was overflowing , again at 8:30 in the morning. No one else seemed to have eaten, except one person. For a non smoking facility, there were cigarette butts all over the grass and sidewalk leading up to the front door, guests sitting on the patio smoking, which meant we had to walk through the smoke to get to the lobby. The next morning, workers were standing at the back door, actually blocking the door smoking and one drinking beer at 9 am that we had to walk through to get to our car. Extremely disappointing. We will not be back to this Fairfield.

Room Tip: Ask for one not being renovated.
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  • Stayed: February 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank dawncart2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at Fairfield Inn & Suites Wheeling-St. Clairsville, OH, responded to this reviewResponded 3 March 2017

Thank you for taking a minute from your day to leave us a review. We appreciate it. As a Marriott Rewards member, you are correct to expect only the best from us and we are sorry we let you down. We apologize for what appeared to be an incomplete room. We appreciate your feedback so the problems you experienced can be more quickly identified and fixed. It was our pleasure accommodating you, and we hope you will reconsider and make plans to stay with us again.

Yours In Hospitality,
Ray Hunt
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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9 - 13 of 123 reviews

Reviewed 19 October 2016

From the warm greeting of Rashad to the early breakfast, the staff here made the whole trip worthwhile. There were the "little things" like the note from the maids, welcoming us to this property and wishing us a good stay. The beds were super comfortable, the bathrooms clean and modern and check in process without a hiccup. I didn't get to use the spa/pool or exercise room, but it was adequately provided for. Located just off the freeway and close to restaurants and shopping, it was easy to find and had plenty of room for the Penske truck used in our relocation.

  • Stayed: October 2016, travelled solo
    • Location
    • Sleep Quality
    • Service
Thank Cm K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerX1, Manager at Fairfield Inn & Suites Wheeling-St. Clairsville, OH, responded to this reviewResponded 20 October 2016

Thank you for taking a minute from your day to leave us a review. We appreciate it. It is so nice to see you recognizing our staff and the excellent service you received from Rashad. We enjoyed reading about the highlights of your stay, and are glad that our location and facilities made your experience a memorable one. It was a pleasure having you as our guest, and we hope to see you again soon!

Yours In Hospitality,
Ray Hunt
General Manager
Fairfield Inn & Suites Wheeling-St. Clairsville

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Reviewed 19 September 2016 via mobile

I have stayed here a few times over the past few years. The hotel is an older hotel that could use many updates and maintenance to the rooms. The room that I checked into last night was clean and very comfortable. The breakfast was hot and full this morning. The staff was excellent last night. The gentleman behind the desk had an outstanding attitude and made feel at home. I would stay here again the next time I'm in town.

Stayed: September 2016, travelled on business
Thank tckramer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerX1, General Manager at Fairfield Inn & Suites Wheeling-St. Clairsville, OH, responded to this reviewResponded 21 September 2016

Thank you for taking a minute from your day to leave us a review. We appreciate it. We work hard to make sure every guest has an enjoyable experience while they are with us, and we are glad to see we succeeded in doing so for you. I am thrilled to read about the great service you received from our staff and how his actions exceeded your expectations. We were pleased to have you as our guest, and we do hope you will make plans to stay with us again.

Yours In Hospitality,
Ray Hunt,
General Manager

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Reviewed 7 September 2016

Normally don't review chain hotels because they are pretty consistent. This one, however, was the friendliest hotel we've stayed at. Everyone we encountered was super nice, smiling and happy. The location of this hotel is much better than any of the others; it's right next door to a Cracker Barrel and across the street from the mall, which has lots of food options. The other hotels are not as close and have much less food options. The room was typical Marriott quality; nice and clean. Also, we noticed in the breakfast area that they have some board games and some toys for the little ones. Stay here as opposed to any of the other hotels in the area.

  • Stayed: September 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Stu C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raymond E H, General Manager at Fairfield Inn & Suites Wheeling-St. Clairsville, OH, responded to this reviewResponded 8 September 2016

Dear Stu C,

We wanted personally to let you know how gratifying it was to receive your kind words of support and encouragement on Tripadvisor.com. We appreciate our guests taking a minute to let us know how their experience was with us! Thank you!
I have taken the liberty of sharing your kind words with the other members of our team, the real movers and shakers in providing the best in guest hospitality. Your words were visibly heartening to them. They, as much as I, deeply appreciate your loyalty, and your business.
We are happy to see that you received that kind of great guest hospitality that we train for every day! We truly understand how important that is to our travelers!
Again, please accept our sincere thanks. We look forward to seeing you again in the near future.

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Reviewed 21 August 2016 via mobile

Let's be clear--this isn't a four star accommodation. It is what it is: a little dated, uncomfortable beds, slightly musty.

But the staff is very friendly (especially Robert) and helpful, the pool is nice, and the free breakfast is nice (they even take some liberties to make it taste better).

Go in with the right expectations, and you'll be pleased.

Stayed: August 2016, travelled with family
Thank Ledzep8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raymond E H, General Manager at Fairfield Inn & Suites Wheeling-St. Clairsville, OH, responded to this reviewResponded 25 August 2016

Dear Ledzep8,

We were delighted to receive your kind words about our hotel. Thank you for taking a minute to let us know about your recent visit. We appreciate it! Your kind note really did make Robert’s day!

It made me happy to know you noticed all of the positive changes we have made to our free breakfast! There are more additions coming later this year! We will be adding more fresh fruit and some other goodies! We hope you will stop by again this winter to see all the new stuff!

I’m sorry to hear that our beds are not as comfy as you like them. I know how personal the choice of mattress is and we attempt to select a mattress that will appeal to the greatest number of travelers.

Thank you again for your kind review and your business. We truly appreciate both!

We look forward to serving you again in the future.

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Additional Information about Fairfield Inn & Suites Wheeling-St. Clairsville, OH

Address: 67731 Mall Rd, Saint Clairsville, OH 43950-1701
Region: United States > Ohio > Saint Clairsville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #12 of 15 Hotels in Saint Clairsville
Price Range: $128 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Wheeling-St. Clairsville, OH 2.5*
Number of rooms: 66
Reservation Options:
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Also Known As:
Fairfield Inn And Suites By Marriott Wheeling St Clairsville Hotel
Fairfield Saint Clairsville
Marriott Saint Clairsville
Fairfield Inn Saint Clairsville
Saint Clairsville Fairfield Inn
Saint Clairsville Marriott

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