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Reviews (123)
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Reviewed 19 October 2016

From the warm greeting of Rashad to the early breakfast, the staff here made the whole trip worthwhile. There were the "little things" like the note from the maids, welcoming us to this property and wishing us a good stay. The beds were super comfortable, the bathrooms clean and modern and check in process without a hiccup. I didn't get to use the spa/pool or exercise room, but it was adequately provided for. Located just off the freeway and close to restaurants and shopping, it was easy to find and had plenty of room for the Penske truck used in our relocation.

  • Stayed: October 2016, travelled solo
    • Location
    • Sleep Quality
    • Service
Thank Cm K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerX1, Manager at Fairfield Inn & Suites Wheeling-St. Clairsville, OH, responded to this reviewResponded 20 October 2016

Thank you for taking a minute from your day to leave us a review. We appreciate it. It is so nice to see you recognizing our staff and the excellent service you received from Rashad. We enjoyed reading about the highlights of your stay, and are glad that our location and facilities made your experience a memorable one. It was a pleasure having you as our guest, and we hope to see you again soon!

Yours In Hospitality,
Ray Hunt
General Manager
Fairfield Inn & Suites Wheeling-St. Clairsville

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2016 via mobile

I have stayed here a few times over the past few years. The hotel is an older hotel that could use many updates and maintenance to the rooms. The room that I checked into last night was clean and very comfortable. The breakfast was hot and full this morning. The staff was excellent last night. The gentleman behind the desk had an outstanding attitude and made feel at home. I would stay here again the next time I'm in town.

Stayed: September 2016, travelled on business
Thank tckramer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerX1, General Manager at Fairfield Inn & Suites Wheeling-St. Clairsville, OH, responded to this reviewResponded 21 September 2016

Thank you for taking a minute from your day to leave us a review. We appreciate it. We work hard to make sure every guest has an enjoyable experience while they are with us, and we are glad to see we succeeded in doing so for you. I am thrilled to read about the great service you received from our staff and how his actions exceeded your expectations. We were pleased to have you as our guest, and we do hope you will make plans to stay with us again.

Yours In Hospitality,
Ray Hunt,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2016

Normally don't review chain hotels because they are pretty consistent. This one, however, was the friendliest hotel we've stayed at. Everyone we encountered was super nice, smiling and happy. The location of this hotel is much better than any of the others; it's right next door to a Cracker Barrel and across the street from the mall, which has lots of food options. The other hotels are not as close and have much less food options. The room was typical Marriott quality; nice and clean. Also, we noticed in the breakfast area that they have some board games and some toys for the little ones. Stay here as opposed to any of the other hotels in the area.

  • Stayed: September 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Stu C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raymond E H, General Manager at Fairfield Inn & Suites Wheeling-St. Clairsville, OH, responded to this reviewResponded 8 September 2016

Dear Stu C,

We wanted personally to let you know how gratifying it was to receive your kind words of support and encouragement on Tripadvisor.com. We appreciate our guests taking a minute to let us know how their experience was with us! Thank you!
I have taken the liberty of sharing your kind words with the other members of our team, the real movers and shakers in providing the best in guest hospitality. Your words were visibly heartening to them. They, as much as I, deeply appreciate your loyalty, and your business.
We are happy to see that you received that kind of great guest hospitality that we train for every day! We truly understand how important that is to our travelers!
Again, please accept our sincere thanks. We look forward to seeing you again in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2016 via mobile

Let's be clear--this isn't a four star accommodation. It is what it is: a little dated, uncomfortable beds, slightly musty.

But the staff is very friendly (especially Robert) and helpful, the pool is nice, and the free breakfast is nice (they even take some liberties to make it taste better).

Go in with the right expectations, and you'll be pleased.

Stayed: August 2016, travelled with family
Thank Ledzep8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raymond E H, General Manager at Fairfield Inn & Suites Wheeling-St. Clairsville, OH, responded to this reviewResponded 25 August 2016

Dear Ledzep8,

We were delighted to receive your kind words about our hotel. Thank you for taking a minute to let us know about your recent visit. We appreciate it! Your kind note really did make Robert’s day!

It made me happy to know you noticed all of the positive changes we have made to our free breakfast! There are more additions coming later this year! We will be adding more fresh fruit and some other goodies! We hope you will stop by again this winter to see all the new stuff!

I’m sorry to hear that our beds are not as comfy as you like them. I know how personal the choice of mattress is and we attempt to select a mattress that will appeal to the greatest number of travelers.

Thank you again for your kind review and your business. We truly appreciate both!

We look forward to serving you again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2016 via mobile

Great accommodations, wonderful and pleasant staff, delicious breakfast buffet. We stopped at 130am on our way through Ohio and they not only had a room but the last one that was available plus gave us a discount during check in for the rate. Immediately brought in a rollaway bed to accommodate our sleeping arrangements. The staff was very pleasant as well.

Stayed: June 2016, travelled with family
Thank Cindy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raymond E H, General Manager at Fairfield Inn & Suites Wheeling-St. Clairsville, OH, responded to this reviewResponded 1 July 2016

I am writing to say thank you for the comments that you posted online about us. We appreciate it when a guest takes a few minutes to let us know how we are doing. It is because of the comments and suggestions that we receive from our guests, that we are able to make changes that improve the experience for all of our guests!

I’m happy to hear that our staff provided you excellent service and that your room was clean. I have passed your comments on to our Front Office Supervisor and Executive Housekeeper and their teams.

I’m happy to see that you enjoyed our rotating hot breakfast bar! I hope you had a chance to try out one of our flavored hot, fresh waffles!

Thank you again for taking a minute out of your day to let us know about your experience. We truly appreciate it!

We look forward to hosting you again in the near future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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