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“Excellent service”

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Holiday Inn Express & Suites Sandusky
Ranked #10 of 34 Hotels in Sandusky
Certificate of Excellence
Reviewed 16 October 2017 via mobile

We went to Cedar Point for the first time and booked Holiday Inn. It was so close and the staff was great. We ended up staying a second night with another great night of sleep. Good breakfast and was very clean

Stayed: October 2017, travelled with family
Thank Tlross
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd R, Manager at Holiday Inn Express & Suites Sandusky, responded to this reviewResponded 29 December 2017

Thank you for your review of our property. Our staff strives to give great customer service and accommodate your needs. We are glad to hear of your wonderful stay and hope to see you return again when you are in the area.

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4 - 8 of 71 reviews

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Reviewed 14 October 2017 via mobile

Fabulous location. Easy access to Cedar Point. Wonderful Holiday Inn. Clean. Donuts & cider in the lobby, free ice cream social in the evening. Breakfast in the morning. Small pool but can get passes for water park next door. Will be back !

Stayed: October 2017, travelled as a couple
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd R, Manager at Holiday Inn Express & Suites Sandusky, responded to this reviewResponded 29 December 2017

Thank you for the review of the Holiday Inn Express and Suites. We are pleased to hear your feedback of our accommodations provided in the lobby and your enjoyment of them. Our staff and myself look forward to your next stay in the future.

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Reviewed 5 September 2017

We usually stay here in the winter when we visit the area. The beds are very comfortable, the staff is always cheerful. The lobby is large, with a section of the second floor looking down over it. Very nice.

Stayed: February 2017
Thank Joann L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd R, Manager at Holiday Inn Express & Suites Sandusky, responded to this reviewResponded 29 December 2017

Thank you for your kind review. We are pleased to hear of your stay. Our staff strives to provided a positive experience for all our guest. We look forward to a return stay from you in the future.

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Reviewed 31 August 2017

What an excellent place to stay after a long day at Cedar Point. It is right on the causeway from Cedar Point, so the location is ideal. Clean and updated look right from the lobby. They had an ice cream social in the evening and gave away free passes to the bowling alley which is located next door. The breakfast had a large variety and was also complimentary. Room was clean and they gave a nice gift package in the room with a sleeping mask and some sleeping/relaxation spray for the pillows. Everything was clean and neat. Rooms included a nice size refrigerator, microwave, coffee maker and iron. The interactions we had with the staff were also top notch. We will definitely stay here again without hesitation. If there was one minor complaint it was that the elevator is painfully slow..no biggie!

  • Stayed: August 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank millerjunk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd R, General Manager at Holiday Inn Express & Suites Sandusky, responded to this reviewResponded 6 September 2017

Thank you for staying with us at the Holiday Inn Express & Suites Sandusky. Also thank you for your review of our property. Our staff prides themselves on providing the best possible guest service experience, and when our efforts meet or exceed your expectations we love hearing about the experience.

I’m glad to hear that you had such a wonderful experience at our hotel. Our management team enjoys sharing these reviews and comments with our staff.

Thank you again for your review of our property. We look forward to continuing to serve you when your travels bring you back to the area.

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Reviewed 28 August 2017 via mobile

I had such a bad experience with hotel, I travel a lot with my work and vacations and have never been in such situation, I Oder through Expedia and 2 hrs later want to cancel the reservation and end up paying one night for $193. Just for 2 hrs and I can not cancel! Absurd! They told me this is their policy, what is the policy to rip customer for $200 for not staying here! I spend 2 hrs in the phone with no result. Hotel wants me to pay whole trip, then Expedia negotiated down to $193. This is how they do business and profit? Very nice. Just 2 hrs after being booked? Nice profit.

Stayed: August 2017
Thank Lena S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd R, General Manager at Holiday Inn Express & Suites Sandusky, responded to this reviewResponded 6 September 2017

Dear Lena S.

Thank you for sharing your experience from the Holiday Inn Express & Suites Sandusky. We strive to provide you with the best possible guest service experience, and when your experience fails to meet your expectations, it’s important for us to know.

I’m sorry that your experience of our hotel fell below your expectations, and I regret any inconvenience or frustration that your experience has caused you. Our management team shares our guest reviews and comments with our employees as a training tool; to ensure that our staff policies and procedures reflect the high regard that we have for our guests.

Since your experience, we have taken steps and made some changes to make sure that such an experience does not happen again.

Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Thank you again for bringing these matters to my attention.

Please feel free to contact me at the hotel anytime regarding your cancellation, we may still be able to help you recover the cost.

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Additional Information about Holiday Inn Express & Suites Sandusky

Address: 1515 Cedar Point Rd, Sandusky, OH 44870-5209
Phone Number:
Region: United States > Ohio > Sandusky
Hotel Style:
Ranked #10 of 34 Hotels in Sandusky
Price Range: $143 - $370 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Sandusky 2.5*
Number of rooms: 73
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