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Reviews (1,046)
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Reviewed 31 July 2016

The water park is nice. However our room was terrible. The carpet was very stained. When we returned to our room the next evening the beds were very poorly made. All they did was sloppilly through the comforters on the beds. We had to tear the covers appart to find the sheets which were pushed to the bottom of the bed. We got new towels but nothing else. No new cups, no new ice bucket liners (the old one was still in place with water still in it), no shampoo, no new coffee packets, no clean coffee maker. Absolutely the worst cleaning service I've ever seen!!! When we checked out I pointed out these things. The manager just sarcastically smiled and said sorry. I will NEVER stay at that place again!

Room Tip: 1 star hotel rooms are much cleaner
  • Stayed: July 2016, travelled with family
    • Value
    • Location
    • Service
1  Thank DeWayne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TyleratCP, Manager at Cedar Point's Castaway Bay, responded to this reviewResponded 5 August 2016

Thank you for staying with us and taking the time to submit your review. I apologize for the disappointing experience as this is not typical. We would appreciate you contacting Teddi, the General Manager, at 419-609-5610 to discuss your experience.

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Reviewed 31 July 2016 via mobile

We stayed here for one night, arrived in the evening & played at the waterpark before we went to Cedar Point the next day. The room was a standard two-bed hotel room with average furnishings etc. It was clean and well-maintained. The front desk staff were helpful with hints on parking at Cedar Point the next day. The water park has a wave pool and 6 water slides along with play structures for younger kids as well. I would gladly stay here again.

Stayed: July 2016, travelled with family
Thank mightymomom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TyleratCP, Manager at Cedar Point's Castaway Bay, responded to this reviewResponded 5 August 2016

Thank you for staying with us and taking the time to submit your review. We are pleased to hear to hear that you enjoyed your stay and had blast at the water park. We hope to see you again soon.

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Reviewed 27 July 2016 via mobile

Nice family getaway. Cedar Point close by and were able to get in an hour early. 3 year old grandson loved it. 15 year old daughter was bored by 2nd day. Her and her older brother did enjoy the raft ride. My husband and I enjoyed the hot tub while kids played.

Stayed: July 2016
Thank Teresa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TyleratCP, Manager at Cedar Point's Castaway Bay, responded to this reviewResponded 5 August 2016

Thank you for staying with us and submitting your review. We are happy to hear that you enjoyed your stay and the convenience of our location. We look forward to seeing you again.

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Reviewed 26 July 2016 via mobile

My family of 4 stayed here while visiting Cedar Point. It was only 5 minutes away. The kids loved Castaway Bay's indoor water park and arcade and so did my husband and I. We stayed in the area for two days. The first day we spent at Cedar Point the second days was spent at Castaway Bay's Hotel and Water Park. There was no need to spend money on Cedar Point a WaterPark. The hotel's was less expensive and more convenient because it was included in our stay and we could come and go all day as we pleased.

Stayed: August 2015, travelled with family
Thank Rona01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TyleratCP, Manager at Cedar Point's Castaway Bay, responded to this reviewResponded 5 August 2016

Thank you for staying with us and submitting your review. We are happy to hear that you enjoyed your stay and that we had something for everyone to enjoy. We hope to see you again soon.

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Reviewed 23 July 2016 via mobile

Emily the manager at the front deal deserves 5 stars! Teamwork made a special birthday, extra special! Thank you.
Convenient to Cedar Point, no shuttle, but a free parking pass, and Quaker, Steak, & Lube attached to hotel after a long drive makes for a great snack!

Stayed: July 2016, travelled on business
1  Thank ChristineMacZay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TyleratCP, Manager at Cedar Point's Castaway Bay, responded to this reviewResponded 5 August 2016

Thank you for the five star review. Our staff takes great pride in their customer service, Emily will be thrilled to hear of your experience. We can’t wait to see you again.

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