We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good Room/Poor Service”

Crossland Studios Cincinnati - Sharonville
Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Crossland Studios Cincinnati - Sharonville
Ranked #12 of 17 Hotels in Sharonville
Reviewed 11 August 2017 via mobile

Bottom line here is if you do it right, the service aspect is maybe 5 minutes in length and thus negligable but if you go in expecting 5 star service, don't

Next, I felt completely safe and secure and at no point felt in any danger. Some however see people that look different to them and equate it with the safety of the establishment. I do not, if you do, you may have a problem, that problem I can assure you is in your own mind only .. It is pefectly safe

Third, this is a converted ESA and the conversion must have been recent if you want an ESA room at a bargain price, this is perfect.

Kitchenette, full sized fridge, dining table and easy chair just perfect.

Be careful if looking for early check in or late check out it may cost you $25

I, think thats everything. You may expect that i didnt like the place, and I wouldnt reccomend it. Nothing would be further from the truth.

Its clean, comfortable and safe at a great price.

So to cut a long story short, i can and will stay there again soon.

Stayed: August 2017, travelled on business
Thank phwsman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crosslandshv3536, General Manager at Crossland Studios Cincinnati - Sharonville, responded to this reviewResponded 10 December 2017

Thank you for your positive comments and I am pleased that you had a good stay
overall. However, I apologize for the poor service that you experienced during your stay
and don’t hesitate to call me to share more information in order for me to rectify the situation.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (45)
Traveller rating
Traveller type
Time of year
Language

3 - 7 of 45 reviews

Reviewed 15 July 2017

Wonderful hotel and excellent location!

I really enjoyed my stay while in Cincinnati for business and was able to enjoy this nice studio style apartment with stove and oven for a few months while I was there!

Wonderful accommodations for the price! They have a weekly and monthly rate. This hotel was like finding a diamond.

Room Tip: Great hotel
See more room tips
  • Stayed: July 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank LawReviewLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crosslandshv3536, General Manager at Crossland Studios Cincinnati - Sharonville, responded to this reviewResponded 10 December 2017

WOW! Thank you for your positive comments. I am glad to hear that you enjoyed your
stay with us! I hope your next stay is just around the corner. Call us if there is anything we
can help you with.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2017

This was booked through Hotwire, so it was cheap, at least. Checking in was hideously complicated--I was presented with a form with at least 25 items to initial before signing (!). The room was basic suite-chain, and reasonably comfortable. What it was not was clean, and I'm not one that's overly sensitive about such things. Apparently the cleaning crew is not equipped with a toilet brush. The kitchenette had nothing--no dishes, pans, utensils--nothing. There was not even a cup of any kind in the room--not plastic, styrofoam, nothing. Do not expect service in any form. There's noise from neighboring rooms and outside, and somehow the bathroom smelled like smoke (a neighboring room, presumably). There is the expected "screw you" check-out time of 11 a.m., but there is also a "late check-out fee" of 25 bucks, discouraging one from even asking for a civilized departure time--one of the dozens of items one has to initial when checking in.

  • Stayed: February 2017, travelled solo
    • Value
    • Cleanliness
    • Service
Thank Timon88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crosslandshv3536, General Manager at Crossland Studios Cincinnati - Sharonville, responded to this reviewResponded 10 December 2017

Thank you for your candid feedback. I am sorry to hear that you weren't satisfied with
the competence of our housekeeping services, due to the structure of out hotel, we do not clean unless your stay is 7 days or longer. Also all kitchenware is provided upon request from our front desk. I'm sorry this was not explained to you at check-in.Please email me at 3536-gm@whgextstay.com so I can
discuss your concerns personally and rectify the situation.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2016 via mobile

I asked for 2 days to have someone fix our AC or move us to another room. I explained no one likes to sweat as they try to sleep. I asked to speak with a manager and was told he was out looking at rooms and that he would get with me as soon as he was finished, didn't happen. Room was clean , cleaner than we expected for the price. But being hot is not cool!!!!!!!

Stayed: July 2016, travelled with family
Thank Lena L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alyssa B, Public Relations Manager at Crossland Studios Cincinnati - Sharonville, responded to this reviewResponded 13 July 2016

Dear Lena, thank you for your candid review about your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I'm sorry your AC was not fixed during your stay. We will work with the management staff to make sure that maintenance requests are fixed promptly. Thank you for choosing Crossland Studios.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2016

The staff I interacted with were all incredibly friendly and helpful, the room was tidy and I was happy with the quality of the Wi-Fi. There were more than plenty towels and a convenient laundry room with vending machines available 24/7.

  • Stayed: June 2016, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank Sam G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alyssa B, Public Relations Manager at Crossland Studios Cincinnati - Sharonville, responded to this reviewResponded 20 June 2016

Hi Sam, thank you for your notes about your stay! We're glad that you enjoyed your stay with us. We hope you come stay with us again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Sharonville
0.2 km away
LivINN Hotel Cincinnati North / Sharonville
1.5 km away
Red Roof Inn Cincinnati - Sharonville
0.3 km away
Ramada Plaza Cincinnati Sharonville
Show Prices
Show Prices
Show Prices
0.6 km away
Sonesta ES Suites Cincinnati-Sharonville West
1.1 km away
La Quinta Inn & Suites Cincinnati Sharonville
1 km away
Hawthorn Suites by Wyndham Cincinnati
Show Prices
Show Prices
Show Prices

Been to Crossland Studios Cincinnati - Sharonville? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crossland Studios Cincinnati - Sharonville

Address: 11457 Chester Rd, Sharonville, OH 45246-4004 (Formerly Extended Stay America)
Phone Number:
Region: United States > Ohio > Sharonville
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #12 of 17 Hotels in Sharonville
Price Range: $74 - $87 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Crossland Studios Cincinnati - Sharonville 2*
Number of rooms: 130
Official Description (provided by the hotel):
For your extended stay in the "Queen City," look to Crossland Cincinnati - Sharonville for comfortable, affordable accommodations. Our Cincinnati hotel is perfect for business trips or extended family visits, as we offer pet-friendly* rooms with full kitchens and amenities like free Wi-Fi, on-site laundry facilities, and an always-helpful staff. *$15 pet deposit fee required. One pet per room. No pets over 35 lbs. permitted. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com and TripOnline SA so you can book your Crossland Studios Cincinnati - Sharonville reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay Sharonville
Sharonville Extended Stay

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing