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“The worst Panera we have visited”
Review of Panera Bread

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Panera Bread
Ranked #71 of 109 Restaurants in Westlake
Restaurant details
Reviewed 21 May 2017 via mobile

While visiting family in the area, we went to this Panera to treat a youngster on his birthday (his choice!). It's the second time we have tried this Panera (#3368), and it will be the last.

Visit once before, a year ago, they screwed up a 6-person takeout order and questioned us when we asked for the right order.

This time, two adults ordered their incredibly overpriced ($9.29) chicken tortilla soup, along with $70+ of other food & drink.
The first soup order had broth that could only be described as soy sauce & ginger-flavored. Dark brown in color, it looked nothing like any other tortilla soup we've ever eaten. The second order had broth that was light brown, tasted right, and other than being very salty was acceptable. When we took the soy sauce soup back, the kitchen Mgr said it was the last of an older batch of soup, and that the second dish was from a newer batch. She refused to trade what was obviously an inferior product for what she admitted was newer soup. And refused to admit that the two bowls looked very dissimilar.

The customer service attitude was completely absent. No attempt to alleviate dissatisfaction. My way or the highway.

Terrible service, terrible attitude, and the franchisee should be embarrassed by this individual and her reflection on the Panera brand.

Thank westlakeroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 6 of 15 reviews

Reviewed 23 April 2017 via mobile

I am consistently under impressed with the service levels this store offers. On time delivery (<6% on time....see attached) and food availability (out of steak....see attached) is way substandard. Plenty of apologies, not much improvement.

I will keep coming, as I love the chain, but as a 15 year customer .... I hope this store improves.

Thank Dhavekost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2016 via mobile

Just what you hope for - fast wifi, quick service and consistently good food. Lots of areas for gathering a large group or a small confidential meeting. Good for take out and bakery as well.

Thank Ranger7791
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 May 2016

We like this Panera's as good as any other we've been too. A variety of soups, salads, sandwiches and pastry desserts. We often get a "pick two" with a salad (Thai chicken, Greek) and a sandwich (grilled ham & cheese on rye). Wish they still had COBBLESTONES... I haven't gotten dessert there since they dropped it from the menu.

Thank ags2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2016 via mobile

This Panera has a high turn over of employees or a change of employee's shifts because there is no consistency when placing an on line order. The staff responsible for preparing the food is not thorough in reading special instructions related to food allergies and they have NO concept of time for placing an order for Rapid pick up. You arrive to get your rapid pick up, which is a feature to avoid having to go in, stand in line, and wait and you STILL have to wait because someone did not do their job. They have a new manager monthly and the one assistant manager, who does try to keep everyone in check, you can tell has had it with the staff. For the price, go somewhere else!

Thank RosannaDe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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