Our first visit to Braum's was when we were going west on I-40 to the Grand Canyon. We stopped and ordered a cheeseburger, fries, and drink for our evening meal. Excellent food, reasonable price, great service with a smile and willingness to make sure we were satisfied customers. Our second visit to Braum's was coming back from the Grand Canyon on I-40. This time we ordered an evening dessert. Service was quick until we got to the check out. A Hispanic couple was ahead of us in line and was having a hard time relaying what they wanted to order to the cashiers. Five people, including the manager, were working on their order, while we waited about 10 minutes with our melting ice cream. The lady waiting behind us and holding her ice cream was also becoming aggravated. Someone should have opened up another register to check us out in order to move the line along. Our ice cream had begun to melt by the time we were able to sit down and eat it.