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Courtyard Norman
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Reviews (178)
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93
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All reviewstypical courtyardmarriott courtyardfront deskbedroom suitegreat hotellots of parkingsaltgrass steakhousesooner mallcomfortable hotelcoffee potfree breakfastcomfortable bedsdefinitely stay here againlobbymirrortammychuys
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39 - 44 of 178 reviews
Reviewed 1 June 2016

Good size room and comfortable bed and linens. A/C did not work properly, the maintenance staff was told and failed to repair it, making the room uncomfortable sleeping for two nights. Would try to stay at another hotel in the future.

  • Stayed: May 2016, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Michael U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2016

We drove here from Denison, barely missed another tornado today when we visited family in Noble,OK. Getting here was a welcome relief and a perfect respite from the earlier excitement! Upon arrival , the front desk associate,Tara, was great. My wife is very allergic to feathers and so we had requested "no feathers" in our room with our reservation. Because there was not certainty about the feathers,Tara volunteered to accompany my wife and I to the room to physically check the pillows and comforter. This personal attention was very unusual and greatly appreciated.

Room Tip: The lobb and first floor rooms have been recently renovated and are beautiful!
  • Stayed: April 2016, travelled with family
    • Value
    • Rooms
    • Service
Thank Ron1733
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2016

Stayed 4 nights, two rooms, family of four in March 2016.

The Good: The people that work here are very nice folks.

The Bad : The General Manager (initials JH) failed to follow through on any commitments to us. This includes during and after our stay.

The Ugly: Upon arrival in the room noticed towel bar has barely attached to the wall and fell to the floor when taking off the bath towel. Also, the microwave was a mess with the previous guest's dinner splattered throughout. Ok, so talk to very nice person at front desk who assures it will be taken care of. Come back 10 hours later and nope - nothing has been fixed. Go back down and talk to the GM - she assures will be fixed right away. Nope. Didn't happen. Next day they microwave is switched (two days into the stay). Towel bar still laying on the floor. Talked to the GM. She can't understand why not fixed......So she tells me she will credit points (we stayed on Marriott points) for one nights stay back to the account. OK fair enough. One week later, no points back to the account. Sent a very nice email to the GM reminding her of her offer. Now more than another week later - no points, not even the courtesy to respond to my email.

As they say, leadership defines how a business operates........

  • Stayed: March 2016, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank gtbuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2016

I was able to get a room without a reservation. The staff was really friendly. There were a few room issues, toilet lid was broken and the doors are heavy and the closers are not adjusted so they close very fast and the doors are really heavy.

Room Tip: Request a balcony room if available facing the courtyard.
  • Stayed: March 2016, travelled with family
    • Location
    • Rooms
    • Service
Thank Edgy247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2016

This was a very comfortable stay. They lobby area with plenty of room for a work station, and wifi was awesome. A friend met me and we were going to go out for a drink but ended up staying at the bar in the bistro because Ally made us feel so comfortable! Thanks for a really enjoyable, pleasant travel experience.

  • Stayed: February 2016, travelled on business
    • Value
    • Location
    • Service
Thank Cassandra P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny H, General Manager at Courtyard Norman, responded to this reviewResponded 25 February 2016

Dear Cassandra,

Thank you so much for sharing your comments and feedback regarding your recent stay with us. I'm delighted to hear that you had a comfortable and enjoyable stay! I will be sure to share your comments with Ally. Our team works hard to provide excellent service to each of our guests, and it is always great to hear the kudos. We appreciate you choosing our hotel for your lodging needs and look forward to seeing you again when your travels bring you back to Norman.

Kindest Regards,
Jenny Hankins
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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