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Reviews (47)
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12 - 17 of 47 reviews
Reviewed 2 August 2017

None to speak of at this time. Location was fine, got to rest up for a long trip home. Might stay here again, but will have to see. Room was a little smelly from am odor from last guests cooking, really didn't get smell out but the air help a little and my wife had to ask for some spray to hide smell, really didn't work but managed.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank deborahkS8034IP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Oklahoma City - Airport, responded to this reviewResponded 3 August 2017

Deborah, thank you for choosing Extended Stay America - Oklahoma City - Airport and for your review. Although you enjoyed your overall time with us, we are sorry for the odor issue you experienced in your room and regret the inconvenience it caused. I will be sure to share your concern with my housekeeping team in an effort to improve our service. It was our pleasure hosting you and your wife, and we look forward to serving you both better in the future.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2017

I booked a 2 Bed Studio Suite 6 months prior to my stay. Upon arrival, I was told the there wasn't one available, they had all been booked "1-2 years" out by a large corporation. Had to settle for a Queen bed plus a roll-away, which had to be crammed by the A/C unit, for 11 nights.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
1  Thank cynthiahF6297ON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Oklahoma City - Airport, responded to this reviewResponded 3 August 2017

Cynthia, we are terribly sorry about the issues you experienced with your reservation, and even more that we did not appropriately correct the situation. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again going forward. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2017

The room was a great value for the money. The staff was very friendly and helpful. The room was clean and quite. The bath room was better stocked with towels than at other extended stay hotels. It was hard to find from the road.

  • Stayed: July 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank dennisdQ8866IT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Oklahoma City - Airport, responded to this reviewResponded 3 August 2017

Dennis, thank you so much for being loyal to Extended Stay America - Oklahoma City - Airport. We are glad to read you were impressed not only with your well-appointed room and our courteous associates but also with the value we offer. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2017

Don't give them any credit card information, they'll use it to rip you off. They not only tried to steal from me, they flat lied to me when I questioned them about a fraudulent charge 4 days after my stay with them. Tiffany (the manager) is a joke!

  • Stayed: July 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
2  Thank 22glenl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Oklahoma City - Airport, responded to this reviewResponded 1 August 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.

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Reviewed 23 July 2017 via mobile

The room was bad. The service was good.
The location is good.
The basic ingredient to a good hotel is a non smelling clean room. That was missing. The bathroom was even smaller as compared to the room. For its price the expectation was for a little better room

Stayed: July 2017, travelled with family
2  Thank gomia1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Oklahoma City - Airport, responded to this reviewResponded 23 July 2017

Please accept my apologies for the experience you shared in your feedback. I was disappointed to see that you felt your accommodations were not clean. We take pride in providing a clean, fresh environment for our guest and I am sorry we overlooked something during your stay. I will discuss your feedback with my housekeeping staff to ensure this does not occur in the future. We hope you will give us another chance the next time your travels bring you our way.

Sincerely,
General Manager

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