Everything was clean, quiet and lovely but there was some mix-up with the reservation we made a week in advance. When we came to claim it, the reservation had "never been made." The desk clerk claimed it did not exist until he was reminded that he was supposed to make the reservation and email us the confirmation number when we had made the reservation, a week in advance.
He hastily put us in another king room and said he would talk to the manager. At check-out time the manager had heard nothing about it and tried to make us pay more for the room we had been put into because the clerk made a mistake. He had told us he would fix it and thus neglected to quote a price. The manager eventually gave us the room we stayed in for the initial rate we agreed to but she tried to blame us for the clerk's negligence.
I would stay again, but only after making sure I got the confirmation number. Even though this is common sense, I wish we had been dealt with in a nicer way.
- Official Description (provided by the hotel):
- Thrive on long stays at the extended stay Residence Inn by Marriott Stillwater hotel, conveniently located minutes away from the University of Oklahoma. Our pet friendly suites feature fully equipped kitchens with stainless steel appliances, free high speed internet,sofabeds and contemporary decor. On property amenities include an indoor pool, 24 hour exercise facility, 24 hour Sport Court, and our signature HomeTouch hot breakfast buffet. ... more less
- Reservation Options:
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- Also Known As:
- Residence Inn By Marriott Hotel Stillwater