They often don't have what one asks for -- like ice coffee, and still use styrofoam. I have ordered a coffee before and saw them pop cold coffee in the microwave and then give it to me still cold. Today I ordered an iced americano and got it steaming hot. I don't know if they're not listening or what but it sucks. Go to Balance instead, they get it right and its much better coffee AND they use paper.
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