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Reviewed 17 July 2016

The service was awesome ! Im From Louisiana & we Love Hospitality . The Front Desk was fast and very friendly. Rooms were great , very clean and room service was right on time to meet all of our demands or requests. I would like to point out to Front Desk clerks which whom i'll never forget Mr. Manassea & Ms. Holly they were just awesome , i pay very close attention because ive worked as a front desk receptionist at a hotel for about 3 years so i know service . I will definitely visit again !

Date of stay: July 2016
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank DanayMoe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lacey J, General Manager at Baymont by Wyndham Tulsa, responded to this reviewResponded 19 July 2016

Thank you for taking the time to fill out this review, we are happy that you stayed with us, we are very glad we met your expectations. Thank you for your business, we will see you next time.

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Reviewed 19 May 2016

I made my travel arrangements on priceline's name your own price the day before my stay due to a family emergency so I didn't know where I was staying until my bid was accepted and card was charged. I was happy that it was a Marriott. When I checked in, I was asked if it was for business or pleasure and I explained my situtaion and the front desk clerk was very nice. Sadly, I learned soon that I was too late and my family member had already passed during my drive. On our way out to dinner, I'm not sure what exactly the conversation was but, and i broke down in tears with my mom, she came out to give me a hug and gave their condolences.

When we realized we would be staying longer, and having more family members arrive, they weren't able to match my priceline rate, but gave us a great rate for our room and my sister's room, On another day during our visit, they handed me a sympathy card signed by the staff. I was shocked. I have never stayed anywhere with a front desk staff who actually cared about their guests this much and went out of their way to help us out,.

The maintenance man was extremely friendly and helpful. Even left us a note when he was when in our room to fix the lamp and when we needed a screwdriver.

Breakfast was fresh and hot daily. I had no complaints over the food.

The only downfall really was housekeeping. The first day both our beds were made. The second day only one bed was made. The third day again only one bed was made and a note was left on the unmade bed that they couldnt make it due to personal belongings on it. The only item on it every time was a stuffed bear. It was the strangest thing. They also wouldn't throw out obviously used cups. And on the last night when i bent down to the bed to make sure i had everything, i noticed there were fritos on the floor between the bed and nightstand and some trash. We did not eat fritos during our stay.

Also, the tv was weirdly placed infront of the mirror on the dresser....but was bolted down, so you couldnt move it to use the mirror better!

My sister and her husband had some issues with their toilet and air conditioner, but it was tolerable, but they mentioned it to the staff upon checkout so they could fix it, and they ended up crediting my dad's marriott points.

The staff here is simply amazing. I wish every hotel i stayed at had employees who cared this much. Thank you Fairfield Inn for making a sad few days a lot more bearable.

Date of stay: May 2016
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank RebaS83
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holly W, General Manager at Baymont by Wyndham Tulsa, responded to this reviewResponded 22 May 2016

Thank you for your feed back. It was our pleasure to have you and your family here with us. I apologize for the cleaning issues of your room, and will pass it along to all departments of the hotel so that we can improve. We look forward to your next visit.

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Reviewed 10 May 2016

My mother and I were really disappointed in this hotel. Everything went fine until the morning. Around 10 am the phone rang, it woke us both up. My mother answered the phone and it was housekeeping asking us when we would be checking out, so they could clean our room. I mean, really?! Way to make your guests feel welcome. My mother responds saying that she thought check out was at noon. They told her it was at noon and hung up the phone. My mother instantly got up and started packing because she no longer felt welcome in the hotel. A few minutes later they were vacuuming right outside our door for a good fifteen minutes. I left the room to go downstairs for coffee and the housekeeper was waiting right outside, practically bombarded me asking "whether I was checking out or not." I've never been treated so poorly at a hotel and I won't be back to this one for sure.

Date of stay: May 2016
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank bekahinlv
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holly W, General Manager at Baymont by Wyndham Tulsa, responded to this reviewResponded 11 May 2016

Good day Rebekah Y,
Thank you for your feedback, I sincerely apologize to your mother and you for the customer service at check out that was given. I appreciate your business and I'm glad you came. I will get with all departments of the hotel and talk about the check out policy and how we can improve. Thank you.

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Reviewed 26 April 2016

This hotel offers free breakfast in the morning and coffee bar all day long. The hotel is 1 of 3 hotels in a very close proximity, the free breakfast makes it stand out. The room was average. The hotel staff ranges from very nice to very unfriendly. Management needs to work on their customer service, especially as they are part of the Marriott family. I would recommend this hotel for a quick stay at a fair price.

Date of stay: April 2016
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank rahiker
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holly W, General Manager at Baymont by Wyndham Tulsa, responded to this reviewResponded 29 April 2016

Good day,
Thank you for your feed back, please accept my sincere apology for the customer service that was given. I will pass your survey to the correct departments so that we can improve. We're looking forward to seeing you on your next trip.

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Reviewed 21 April 2016

Cheap furniture in rooms, tv wasn't working properly, smoke alarm hanging from ceiling, stain on bed ruffle, toilet not secure on floor, broken toilet handle, odor in room not pleasant. It appears new carpet in old hotel to make it look better. Room was clean in appearance as was the lobby area. Staff was very nice and helpful.

Date of stay: March 2016
Thank missinfishin2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holly W, General Manager at Baymont by Wyndham Tulsa, responded to this reviewResponded 22 April 2016

Thank you for your feed back, I will share this information with the correct departments to improve the hotel.

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