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Reviews (147)
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All reviewsrenaissance innsalem areawafflessleeping areasized roomhousekeeping staffpool and hot tubbreakfast was includedcomfy bedvincemicrowavedrawerscribconvenience
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Reviewed 10 September 2017

This place is kind of a 7 out of 10 in most areas. Nice sized room, good breakfast, good staff. Worn and funky carpets even in the lobby, somewhat battered furniture and room....basically a good property that is frayed around the edges. Needs a refresh but the room was good-sized and really OK in most respects. Nice and very diligent breakfast staff, good location. It does the job...you won't hate it and you probably won't love it

Stayed: August 2017
Thank Allcard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toni B, Guest Relations Manager at Quality Suites, responded to this reviewResponded 20 October 2017

Dear Valued Guest;

Thank you for taking the time to review your recent experience at the Quality Inn, and Suites in Keizer, Oregon. We are glad to know you enjoyed the services and amenities we have to offer.

We have many improvements planned in the upcoming months, and I hope you will have a chance to observe some of these upgrades the next time you visit.

Safe Travels;

Toni Bovino
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2017

We were visiting family in Keizer and we elected to stay in a hotel, rather than with family. While there are lots of choices in Salem and Wilsonville, the Quality Suites is about your only choice that is actually in Keizer.

The good news is that this hotel is clean, reasonably priced and has friendly staff. For travelers looking for something with a few more bells and whistles, Salem or Wilsonville might be better places to look.

There are a number of restaurants and coffee places within walking distance. Shari's at the nearby Safeway may be the best choice, but there are other choices if you are willing to explore a bit. For a fancier meal, your best bet would be to drive the short distance to Salem where there are many more dining options.

Breakfast was included in the price of the room and offered the usual powdered eggs, sausage, waffles, pastries, bread, yoghurt, etc. Nothing fancy, but it will save you a meal out.

The Quality Suites is a perfectly adequate, but not fancy, hotel if you happen to be visiting Keizer, Oregon.

Room Tip: Rooms at the back of the hotel are quieter
  • Stayed: September 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank U028477
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toni B, Guest Relations Manager at Quality Suites, responded to this reviewResponded 20 October 2017

Dear Valued Guest;

Thank you for taking the time to post this very detailed review regarding your recent visit to the Quality Inn & Suites in Keizer, Oregon. We appreciate your time and business, and hope to see you again soon!

Best Regards;

Toni Bovino
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2017 via mobile

We stayed here on a family vacation and found the staff here especially accommodating, friendly and helpful.

Kids loved the pool and jacuzzi. Rooms were clean and comfortable and location central. The laundry room next to breakfast is also super convenient.

Stayed: August 2017
Thank RossommeCohen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toni B, Guest Relations Manager at Quality Suites, responded to this reviewResponded 20 October 2017

Dear Valued Guest;

Thank you for taking the time to review your recent visit the the Quality Inn and Suites, of Keizer Oregon. We are especially glad to see that you enjoyed every aspect of your vacation, and our Hotel! We hope to see you again the next time you visit the Keizer/Salem area!

Best Regards;

Toni Bovino
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2017

I'm a CHOICE guy, almost 400k points. But this place is at the bottom of the list.

They do not allow you to hook up your Apple TV (or other device). First time I’ve run into this since I started traveling full time in 2011!

Constantly have to log in to WIFI, even more than once a day.

Something, maybe having to do with laundry, turns on and the whole room shakes and vibrates. Usually lasts like 5-10 minutes. Hard to believe no one thinks this is something that needs to be taken care of. Enough to keep me away from a return stay.

  • Stayed: June 2017, travelled on business
    • Value
    • Location
    • Service
1  Thank drdroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toni B, Guest Relations Manager at Quality Suites, responded to this reviewResponded 20 October 2017

Dear Valued Guest;

Thank you for taking the time to review your recent experience at the Keizer Quality Inn and Suites. We are sorry to hear you did not enjoy your visit due to the issues mentioned above. Please be assured we will be looking into resolving these concerns during our upcoming renovations.

We hope that you will consider staying with us again in the future so we may provide you with the exceptional level of services and accommodations of which we are capable.

Best Regards;

Toni Bovino
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2017

I really wanted to stay in a nice hotel while also being right next door to Salem and Quality Suites just did it for me. I got an actual suite complete with a sitting room and a view. The bathroom and vanity were spacious and I really liked my overall stay. The beds aren't anything to write about but the sheer comfort provided in the room was perfect for my vacation.

Room Tip: Ask for a room on the 4th floor, the view is great.
  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Ebony Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toni B, Guest Relations Manager at Quality Suites, responded to this reviewResponded 20 October 2017

Dear Ebony,

Thank you so very much for this detailed and thoughtful review! We certainly appreciate your compliments, and hope you will come visit us whenever you need a little vacation!

Best Regards;

Toni Bovino
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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