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“Great intentions, mediocre/poor execution”

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Lake of the Woods Resort
Ranked #8 of 22 Hotels in Klamath Falls
Certificate of Excellence
Reviewed 29 September 2011

We stayed in Cabin 14, a newer 1 bed/loft with a great view of the lake from the deck (also one of their designated pet friendly cabins). Equipped with a kitchen (full size range, refrigerator and microwave), living room, flat screen/dvd & sound system. The unit has ample kitchen equipment for people (like us) who actually like to cook. Can't comment on the electronics as we never turned them on. We were looking for a quiet, romantic weekend away from the noise and bustle, and a tv just doesn't fit into that. There IS a selection of board games, which is a lot more fun, and really fits in better with the whole setting. At first glance, everything looked outstanding - the furnishings were new, the cabin was well appointed, and the setting was gorgeous. There is a large deck that wraps around 2 sides of the cabin with a picnic table on the side and two chairs facing the water. Next to the cabin, there is a fire ring and 4 chairs along with a park-style hibachi. Very nice.

First the good: The setting is wonderful. The grounds are meticulously maintained - they even run a water truck over the dirt roads in the afternoon to keep the dust down. There is are two restaurants on the property, if you don't feel like cooking. A seated restaurant serving three meals a day, and a pizza parlor at the marina. We had breakfast at the restaurant, and it was reasonably priced, tasty and satisfying. There is a full bar where you can enjoy your favorite adult beverage indoors or out on the deck (great place to enjoy the sunset. Plenty of activities, particularly if you enjoy the water - swimming, boating and fishing on the lake, and lovely hiking around the lake. Coming from the Lake Tahoe area, we found their rental rates VERY reasonable.

We stayed in mid-September, and the General Store was closed for the season, so I can't comment on that. The shop in the marina had all the usual necessities, and while it wasn't grocery store cheap, they weren't gouging either. Obviously, they're pricing for families, and they are very fair, considering there really aren't any facilities nearby.

Then comes the not so good....

There are a bunch of what I call irritation level things.

The owners work very hard to create a homey-lived in feel for the cabins. Clearly, lots of care has gone into decorating the cabins - my husband and I got a good chuckle of the framed photo of the guy fishing on the nightstand - we kept giving him different family names during the 4 day weekend. The downside is that it's cramped. EVERY surface (table/countertop) has cute things sitting on it. Where to put the suitcase? Excellent question - there's about 18 inches of walking space around the bed, so the knick-nacks went into one of the cupboards so we could keep the suitcase on the only shelf.

The bed was TERRIBLE. The springs were loud, and you could feel them snapping around every time you moved. We are also tent campers, so our expectations were not astronomical. I can honestly say that our air mattress would have been far more comfortable.

There's a table and chairs in the kitchen for dining - which is fortunate, as in the fall it can get quite cool in the evening, along with a significant bug population (hey - it's the woods! Get over it!). It's one of those rough log table and chairs - fits the decor nicely. Unfortunately, it doesn't actually fit sizewise in the cabin. There isn't enough space between the chairs and the refrigerator to get the chairs out to sit. There's a full size kitchen trash can (nice idea) that sits between the chairs and the fridge (bad idea, but there's no other place for it), which has to go somewhere else if you need to seat more than 2 people at the table. These things are irritations, but not a reason to go to management and complain.

On Sunday, it got quite cold and rainy. Hey, it's September, and it's Oregon weather happens. No worries, as they advertise on their website, this unit has a furnace. Well, maybe it has a furnace... there is a thermostat, but the furnace has never actually been hooked up. There is an electric fireplace that works as a space heater, but certainly not sufficient to heat the cabin (or the living room, for that matter) . There were 2 coil type space heaters in the closet, presumably to address this, but because of all of the stuff in the cabin and the short length of the cords, there was no place they could be operated without creating a fire hazard. Using the 'fireplace' we were able to get the temperature up to a cozy 60 degrees. That extended a little beyond irritation.

It's also worth mentioning that we had a conversation with the couple staying in cabin 15, and they called it the cabin from hell - no heat, no stove, hot water was hit and miss.

We liked the bar - with the cool evenings, it was nice to be able to order a Manhattan, and sit on the deck, watching the sun set. First night, great! Second night, I fished a half dozen fruit flies out of my drink, and four out of my husband's (no, I'm not exaggerating). My guess is the cherries got left out overnight uncovered. Yeah, I know it's camping, but it's also professional food service, and in a building, not a tent. Went back in to show the bartender, but he was MIA, so we just went back to our cabin.

It seems like the owners are trying hard, but can't keep up with maintenance, and aren't willing to take cabins out of service when they need repair.

The REAL downer of our trip was the fact that a new cabin was being installed next door during our stay. I understand that work has to be done, but starting at 7:30 in the morning? Literally under our bedroom window - three guys yakking about their Friday night under your bedroom window tends to spoil a quiet, romantic Saturday morning. Friday and Mondays - I get that - those are workdays. But paying to be forced awake on the weekend by workman and power tools before their own posted quiet time is over? If we'd been warned when booking or at check in that we would be dealing with that, we could have made other arrangements. As it was, when my husband spoke with the owner/manager, he did apologize and offer to refund one night's stay, but that hasn't yet appeared, and seemed to have slipped his mind.

On balance, had we been paying the full summer rate of $299/night, I'd be really upset. At winter rates, it still not great, but not hugely awful. Given the little problems, we'll probably bring our tent next year, and camp at the state park next door.

  • Stayed: September 2011, travelled as a couple
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2  Thank rremde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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205 - 209 of 216 reviews

Reviewed 2 August 2011

This was perfect for my family. A small camp ground with everything. We rented most of the boats and did a lot of swimming. The lake is so clear and beautiful. I wish it wasn't so far away. I'd go there every weekend if I could. I also want to add that the staff was so super nice despite how busy they all were.

  • Stayed: July 2011, travelled with family
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1  Thank mindy1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2011

We have stayed in cabin 13 twice. It is just amazing. A new modu
Ar unit with great furnishings, sound system, flat screen. It has a great wrap aroumd deck with excellent views. The management is superb. Great fishing and kayaking. A really great inexpensive getaway.

Room Tip: Cabin 13 is in a great location.
  • Stayed: October 2010, travelled with family
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Thank Jw550
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2010

Having stayed at many lake resorts from coast to coast, we have found that Lake Of The Woods Resort is overall a fantastic experience and value.

They have a variety of cabins there ranging from the more contemporary style to the ones we love the best...those with old-fashioned charm.

From what we have experienced, their rental rates during "high season" are very fair considering you are staying amidst a bit of paradise surrounded by a variety of pine trees and a beautiful lake. Their "off season" prices are incredibly good...and they periodically extend offers and specials that are definitely appreciated by this couple during these tough economic times.

Yes, they ask that you sweep the cabin before leaving. From the many places we have stayed, this is not an uncommon practice and honestly, we feel it's a tiny price to pay in exchange for such a peaceful, relaxing experience.

We have dined at the restaurant on multiple occasions, not just when staying there, but also when we've just driven up for the day, etc... Whatever the time of day, whether breakfast, lunch or dinner, our meals have always been delicious.
That's not to say that other guests may always have the same experience, but after getting to know some of the management and staff over the years, we know, whole-heartedly, that IF we ever had a problem with anything, they would take care of things to our satisfaction.

They hold delicious BBQ's, build great bonfires, offer a variety of live music and even hold movie nights under the stars. All things wonderfully suited for friends, family and loved ones to relax and enjoy.

They have an old-fashioned General Store which is just plain cool. The best collection of old-time games, toys and candies we've seen in a long time. Of course they carry other things of necessity that you might forget to pack, as well as souvenirs.

The Marina Pizza Parlor offers a different menu than the restaurant and we've been happy with our food there as well. And free wi-fi is available here even though we didn't need it.

Whether you chose to hike or bike the gentle trails, to fish from the banks or from the middle of the lake on one of the rental boats available or to simply sit and "be", Lake Of The Woods, in our opinion, fits the bill each and every time.

  • Stayed: May 2010, travelled as a couple
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2  Thank wyzetraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2010

We booked a cabin for two a year early for 4th of July. We thought a cabin would be fun. WRONG.

If the cabin (at about $200 a night) was 200 square feet, I would be very surprised. There is room for a double bed, two TINY nightstands. There is a SMALL table with two SMALL chairs. The "kitchen" was one TINY refrigerator, 3 SMALL burners and a little sink. We got one cup, one fork, one knife, one plate each and had to go ask for drinking glasses. Have I been able to convey just how little the cabin was?

The bathroom had a toilet, SMALL shower, NO sink, no towel racks or hooks. We had instantly hot water in the shower, but only for about 5 minutes, so shower fast people. And I mean FAST. And you get to brush your teeth in the kitchen sink.

Now this was a problem as we had brought food and clothing for three days. The room had NO closet or chest of drawers, so we had to live out of our suitcase. We had to store our coolers out on the TINY front porch. But the kitchen was so small that we couldn't really cook or even move in it and finally gave up and ate at the restaurant, adding another $80 to the travel cost.

They clean your cabin before you arrive, but after that, you're on your own. When you leave, you are expected to wash the dishes (of course), sweep the floor (really?) and put your towels into a bag (they can't even do THAT??). If you don't, expect another charge to your card of $50. Did I mention that we had to pay fully in advance?

The bed was hard and the sheets were rough but I did sleep pretty well. I didn't expect WiFi, but of course, there wasn't any.

We did find the staff friendly and very responsive, especially when someone parked their boat trailer in our cabin parking space. The restaurant and marina people were also very nice. And the lake is beautiful but is never going to be really warm as they are at 5700 feet in elevation.

Come for the day? Yes. Stay in the RV? Perhaps. But a cabin for two? NO WAY! BE WARNED!!

  • Stayed: July 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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6  Thank FoodGroupie9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lowoffice, General Manager at Lake of the Woods Resort, responded to this reviewResponded 3 February 2011

I will acknowledge that we do offer 6 smaller cabins at very reasonable rates for the value minded guest. It's unfortuante that the experience related here is ranked so high. We are currently going through a very large renovation of the property and are under new ownership. Our main focus has been to improve the facilities through out the resort. I did notice that the guest did rank our staff highly for service and I appreciate that very much. I don't normally get to meet every guest who stays here and I am sure this person probably won't visit again due to their experience, I did get get to meet at least one of these persons when the trailer was parked and blocking their parking spot. It was just one more item to add to his list of dislikes and even though it was not our fault that another guest had parked in the wrong place, I appologized and tried to get the trailer moved for him.
I agree with the guest that they had a poor experience here and that is unfortunate because 1000's of other people come here every year and have a truly great experience. In this instance we failed to meet their expectation for the value of the cabin they rented. Our rustic resort may not be for everyone, we try to offer a unique experience and something different at our pristine lake, we now have two swim beaches with all new pea gravel so it's easier on the feet and at our actuall elevation of 4985 feet the water is brisk in the early summer and warmer low to mid 70's by mid July.
20 of our 28 cabins feature on demand water heaters so you never run out of hot water. The review makes note of that and true about our smallest and least expensive cabin. I believe from the reservation information I reviewed that cabin was our last availble cabin for our most popular week of the entire year. The Marina is our Wifi Hot spot and I greet many people there every morning who sit on the patio and sip their coffee while checking e-mail, it's one of the best views on the property.
All we ask when a guest checks out is that they leave the cabin in approximately the same condition as when they check in. Our note in the cabin say's
In an effort to help control costs please wash your dishes and sweep the floor. In addition we ask the guests to place their dirty towels in a laundry bag. We don't expect the guest to actually clean the cabin. We have a very nice property and we try our very best to keep things clean for everyone.
Thank you
George Gregory
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Lake of the Woods Resort

Address: 950 Harriman, 14700 West HWY 140, Klamath Falls, OR 97601-8518
Phone Number:
Region: United States > Oregon > Klamath Falls
Bar / Lounge Beach Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Klamath Falls
#7 Romantic Hotel in Klamath Falls
Price Range: $134 - $439 (Based on Average Rates for a Standard Room)
Number of rooms: 32
Official Description (provided by the hotel):
Southern Oregon's Playground and Vacationland!The perfect getaway! This high mountain historic lake resort sits beside one of the clearest natural lakes found in the Southern Oregon Cascades. One can enjoy cabin life, comfort food, the wonders of nature, and a variety of outdoor recreational activities... summer fun abounds! The Resort offers 2 Restaurants, A General Store and a full service Marina. Add in our spectacular lakeside location and you have the perfect place for a family vacation, retreat or reunion ... more   less 
Also Known As:
Lake Of The Woods Hotel Klamath Falls

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