I made a reservation last weekend around 4 pm, a little after 6 pm our plans had completely changed and we called to cancel. The front desk said no way and we would be charged the full $150. After a long drive we were able to arrive just before midnight. Upon check in, I asked the front desk Jennifer and Doug why I was not informed of the inability to cancel my reservation when I had made it earlier that day and Jennifer replied she had not realized when I called that I had made the reservation that day and implied I would have been able to cancel had this been known. Why wouldn't she look up my reservation before just saying no? We were already exhausted and fed up with this place.
The room was stuffy, hot, no fans of any kind. On top of it all we slept poorly in the uncomfortable heat, even with the windows open there was no way to circulate the air. Plenty of great options around here, skip this place.More
- Free Wifi
- Free Parking