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“Poor customer service”
Review of The Heathman Hotel

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The Heathman Hotel
Ranked #25 of 146 Hotels in Portland
Certificate of Excellence
GreenLeadersGold level
Reviewed 13 December 2017

Suite was beautiful, location is great, however neighboring room was smoking(it is a non-smoking hotel)and our room smelled horrible. Problem was not addressed appropriately, and we were presented with a full bill upon checkout.

  • Stayed: December 2017, travelled as a couple
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Review collected in partnership with this hotel
Thank kimberlyhK5053CY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
darynw, General Manager at The Heathman Hotel, responded to this reviewResponded 3 weeks ago

kimberlyhK5053CY I am sorry to hear that the situation was not handled to your satisfaction, please feel free to contact Jennifer at jnapoli@heathmanhotel.com to discuss the situation and what we can do to resolve it.

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45 - 49 of 2,244 reviews

Reviewed 12 December 2017 via mobile

Before the Heathman gained fame in the book series, it was top notch. For a few years after the book came out, it was still great. Now, it’s a sad reflection of its former glory.

The staff is less congenial and we had one person, who was downright surly. Room service had gotten our order wrong and when I pointed that out and asked for the proper item, it was as if I were asking for the moon.

Tried to eat at the restaurant one night as the menu is wonderful, but were turned away despite a half empty dining room. We just wanted a quick bite before a concert that night. Hotel is being remodeled but did not advise of that fact when I reserved. Remodel was loud and as a result, they were down to one elevator. Overall, we were severely disappointed.

Stayed: December 2017, travelled as a couple
1  Thank Debbie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
darynw, General Manager at The Heathman Hotel, responded to this reviewResponded 3 weeks ago

Debbie M thank you so much for your valuable feed back, I will be sharing it with our staff as well as the restaurant. We would also like to invite you to stay with us again when we have completed our renovation in late spring. Please give us the opportunity to bring back the "thrill".

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Reviewed 11 December 2017

My husband and I spent several days at the Heathman and we're impressed by its elegance and warm inviting atmosphere. The stuff are truly friendly and accommodating. The room decor is lovely classic and the beds very comfortable. A great stay and we plan on returning.

  • Stayed: December 2017, travelled as a couple
    • Value
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Review collected in partnership with this hotel
Thank patricer887
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
darynw, General Manager at The Heathman Hotel, responded to this reviewResponded 3 weeks ago

patricer887 thank you for your wonderful review! We are thrilled that you had such a lovely experience during your stay and we look forward to having you as our guest again soon.

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Reviewed 11 December 2017

My 9 year old daughter and I had a great stay at the Heathman for our weekend getaway! The staff were all so friendly and helpful and the hotel is in a great location, room was great. Thank you to the great staff.

  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank G1797BFmariar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
darynw, General Manager at The Heathman Hotel, responded to this reviewResponded 3 weeks ago

G1797BFmariar, We're so happy to hear that you and your daughter enjoyed your weekend getaway with us! We hope to see you the next time you come to Portland!

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Reviewed 10 December 2017

We had a great time staying at he Heathman. The hotel was beautifully decorated for the holidays. The room had been upgraded without our asking which was a nice surprise. Shortly after getting into the room a hotel staff member dropped by a complimentary snack, water, and card which was nice. The room was well set up and there was a nice snack bar and stocked fridge if we wanted a snack (for money). The bathroom was nice though the tub had a very slow drain. We let the staff know. The bed was a little more firm than we are used to. We have a tempurpedic at home though. More importantly the room was clean and well updated and with a lot of charm. Overall I was very satisfied with our stay.

Stayed: December 2017, travelled as a couple
Review collected in partnership with this hotel
Thank paradis09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
darynw, General Manager at The Heathman Hotel, responded to this reviewResponded 4 weeks ago

What a nice review paradis09. THANK YOU! We are always overjoyed to hear that our guest have enjoyed their stay. In regards to the bed being a bit to stiff we do have feather toppers available if you would like to try that on your next stay please let us know. We look forward to having you as our guest again in this new year.

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Additional Information about The Heathman Hotel

Address: 1001 SW Broadway, Portland, OR 97205-3004
Region: United States > Oregon > Portland > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #25 of 146 Hotels in Portland
Price Range: $242 - $551 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Heathman Hotel 4.5*
Number of rooms: 150
Official Description (provided by the hotel):
One of the city’s most recognizable historic landmarks, the iconic Heathman Hotel in the heart of downtown Portland blends rich history with a reverent appreciation for the arts. The hotel’s library boasts more than 2,700 volumes signed by the authors, while its world-class art collection celebrates the work of contemporary artists. Here, the art of service is alive and well, from the welcoming Beefeater doorman to the attention of your personal concierge. The Heathman has retained AAA’s coveted Four Diamond Award for more than 30 years. Whether you are planning a unique Portland wedding venue, reception party, private party, corporate conference or an important business meeting, the historic Heathman is an unforgettable event setting for up to 150 guests. Downtown Portland’s premier luxury hotel, the Heathman offers 3,800 square feet of versatile meeting, event and banquet space within eight private function rooms on our Mezzanine Level. ... more   less 
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