Figaro's is our go to place for pizza. Not so much for its pizza or the service, but because it is close to our home. The pizzas are okay, not great, but reasonably good. Although the workers are usually attentive and friendly, at times they seem to be disorganized and do a lot of socializing. There needs to be better management from the highest level.
We did have one incident a few years ago that illustrates this. We ordered 12 pizzas for a birthday party. One pizza was so burned up that we couldn't even tell what flavor of pizza it was. After complaining, the teenage manager gave me a credit for it. The problem is, how did an incinerated pizza ever get put into a box to be sent to the customer? Lack of management oversight.
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