The first impression was good - newish hotel, contemporary decor, clean, very friendly front desk staff, but it went downhill quickly from there. As a frequent HIE guest and road warrior, I was excited to try this hotel but it fell short on two very notable points:
1) In all my years of traveling I have never once experience a breakfast that was completely cleaned out...45 minutes before it was supposed to end. I've had some very good and some poor quality HIE breakfasts over the years, but this....was unbeliveable. Surely they knew they either didn't have enough food, because when I checked in we were told breakfast was 6:30-930 and we came down at 8:45. So a word of warning to future travelers...get down to breakfast at this hotel or you will miss out...if they even have it filled in the first place.
2) The wall-mounted heating/AC unit was great...when it worked. Its one of those new-fangled machines controlled by a sensor on the wall thermostat, so it turns on and off on its own, with little ability to control it or to run a constant fan. This is a supposedly "environmentally friendly" thing, but in reality it's actually a Very Guest Unfriendly move. The freeway is loud, even from rooms further back, and when the fan was running it drowned it out, but since it only worked when it want to, it made both sleeping difficult and the room very stuffy for long periods of time and uncomfortable.
Unfortunately, even though I travel to The Dalles fairly often, I have now crossed this hotel off of the list and won't return.
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