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“Very nice stay in Chambersburg with family”

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Holiday Inn Express Hotel & Suites Chambersburg
Ranked #3 of 16 Hotels in Chambersburg
Certificate of Excellence
Reviewed 27 August 2017

We recently stayed at this location for one night while passing through on I-81. We enjoyed our stay and had no issues. Front desk was very pleasant and voluntarily switched our room to the non-highway side of the hotel. Room was clean and quiet. Breakfast had real Cinnabon cinnaman rolls which everyone enjoyed. We would stay here again

Room Tip: One side of the hotel is close to I-81
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  • Stayed: August 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank woodytoepath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faith N, Front Office Manager at Holiday Inn Express Hotel & Suites Chambersburg, responded to this reviewResponded yesterday

Dear Guest,

We are so pleased to hear that you had a "very nice stay in Chambersburg with family"! We can all relate to how important spending time with your family is and we are thankful we could make this an enjoyable experience! I'm glad that your whole family enjoyed our breakfast including the Cinnabon Cinnamon Rolls. We were so excited to add those to our breakfast bar! We look forward to your next stay with us!

Sincerely,

Chelsea M. Shoop
Guest Services Manager
Holiday Inn Express and Suites
Chambersburg, PA 17201
(717) 709-9009

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2 - 6 of 228 reviews

Reviewed 11 August 2017

We checked in after a long day on the road. Room was musty smelling, but we chalked that up to the AC being off. Turned it on and went to bed. My wife and I both woke up to a room that felt like a rain forest... damp, clammy... sinuses all plugged up. When we checked out and communicated this to the front desk person, she said "i have 2 other rooms like that. Our maintenance guy is out and the new guy doesn't know what he is doing". End of conversation. She handed us our receipt. Ok then. As a Holiday Inn Gold member, I would suggest using the Hampton Inn at the same exit.

  • Stayed: August 2017, travelled as a couple
    • Location
    • Rooms
    • Service
3  Thank 353karlm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chambersburg, responded to this reviewResponded 26 August 2017

Hi 353karlm,

Thank you for your stay and for being an IHG Rewards Club Gold Elite member. I appreciate the high rating you gave to our location. However, I'm sorry to learn that the air conditioning system of your room did not work well during your stay with us. We always aim to provide an exceptional stay for all of our guests that is why I regret to see that you did not have a great experience. Kindly note that we do not take your comments lightly. We will be sharing your feedback with our management to help us focus on improving the quality of our facilities and services.

We value your patronage and hope we can welcome you back and provide you with a better experience in the future.

Kind Regards,

Christian C.
Case Manager
IHGService

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Reviewed 23 July 2017

We loved the new breakfast - terrific healthy options (egg white omelet and turkey sausage) among the normal favorites. Truly something for everyone, including Cinnabons ! Thank you Dottie for keeping it well stocked and having a smile on your face..

No need to hesitate booking here. As good as the Holiday Inn Express gets - great budget stay.

  • Stayed: July 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
2  Thank jimandpie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faith N, Front Office Manager at Holiday Inn Express Hotel & Suites Chambersburg, responded to this reviewResponded yesterday

Dear Guest,

WOW! what an amazing review. Thank you so much. We are all so pleased to hear that you found our location to be "What every Holiday Inn Express should strive to be - outstanding budget hotel". Dottie is a wonderful additional to our Holiday Inn Express and Suites Family. We are so thankful that you truly enjoyed everything about your stay. We look forward to seeing you again soon.

Best Wishes,

Chelsea M. Shoop
Guest Services Manager
Holiday Inn Express and Suites
Chambersburg, PA 17201
(717) 709-9009

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Reviewed 6 July 2017

Very nice hotel just off the highway, breakfast was filling and included a nice selection of hot and cold items. Rooms were clean and coffee was ample. The pool was a bit too cold for our tastes, and there is no hot tub. The hotel recently completed renovations and we were informed by management that the hot tub was "filled in". Overall a pleasant stay at the hotel - avoid the area Sheetz for any quick takeout, it was a nightmare.

Room Tip: We stayed on the second floor in the front, and it was quiet enough.
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  • Stayed: June 2017, travelled as a couple
    • Value
    • Location
    • Service
1  Thank Mary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faith N, Front Office Manager at Holiday Inn Express Hotel & Suites Chambersburg, responded to this reviewResponded yesterday

Dear Mary,

We are pleased that you found our location to be "very nice", and that you found our breakfast bar to be "filling, nice selection of hot and cold items". We just revamped our breakfast bar so that's wonderful to hear! I share your sadness when it comes to the hot tub being filled it. Unfortunately it was broken beyond repair, otherwise we would have loved to keep it for our guests. We look froward to seeing you again soon.

Sincerely,

Chelsea M. Shoop
Guest Services Manager
Holiday Inn Express and Suites
Chambersburg, PA 17201
(717) 709-9009

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2017 via mobile

Great hotel, very clean, comfortable room, good hot breakfast, professional friendly staff. Located just off I-81 with plenty of restaurants nearby. Would return here anytime. "Brice" at the front desk was very helpful and offered suggestions for dinner at an elegant restaurant that unfortunately was closed for the 4th of July.

Stayed: July 2017, travelled with family
1  Thank charnie1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faith N, Front Office Manager at Holiday Inn Express Hotel & Suites Chambersburg, responded to this reviewResponded yesterday

Dear Guest,

I see that you traveled the whole way from Florida! I hope you had a safe trip back to your hometown. We are pleased to see that your trip up north went well and that you found our location to be "great, very clean, comfortable room, good hot breakfast and professional friendly staff". Thank you noticing our hard work! Brice is a great addition to our hotel family. We have a revamped restaurant list now available for our guests. So your next visit up please feel free to mention it! We look forward to seeing you again in the near future.

Safe Travels,

Chelsea M. Shoop
Guest Services Manager
Holiday Inn Express and Suites
Chambersburg, PA 17201
(717) 709-9009

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Chambersburg

Address: 1097 Wayne Ave, Chambersburg, PA 17201-2975
Phone Number:
Region: United States > Pennsylvania > Chambersburg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Chambersburg
#4 Romantic Hotel in Chambersburg
#4 Family Hotel in Chambersburg
Price Range: $139 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Chambersburg 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
Welcome to the comfort and convenience of the award winning Holiday Inn Express and Suites Chambersburg, PA! Make us your “smart choice” and let our hotel’s outstanding amenities make beautiful Chambersburg, PA feel just like home. Start your day with our complimentary, hot Express Start Breakfast buffet, and then take a dip in the heated indoor pool . For a more energetic beginning, get in a workout at our on-site state of the art fitness center open 24 hours or get work done at our business center computers. Surf the web with free high-speed Wi-Fi, and plan your next activities in the gorgeous Cumberland Valley area. Situated just off I-81 and only minutes from Washington County Regional Airport (HGR), the Holiday Inn Express & Suites is ideal for both business and leisure travelers. We offer quick access to Chambersburg Mall, Letterkenny Army Depot, Caledonia State Park and the Gettysburg Historical Area. Students, alumni and family appreciate our proximity to Shippensburg University, College and Mercersburg Academy. For outdoor lovers, you can go skiing, play golf or walk the local wineries. Reserve your hotel room online today, and get ready for a great trip. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Chambersburg
Holiday Inn Express Chambersburg
Holiday Inn Chambersburg
Chambersburg Holiday Inn

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