The bed was not the most comfortable but the room was nice and large and the water pressure was great. The pool is nice but the room its in needs some tlc. I wish they had a bar or something at night bc the lobby is cute. Also wish they had a hot tub. All the employees were very nice.
We have stayed at a Staybridge before and were more than happy to revisit. We were warmly greeted at this beautiful hotel. Our suite was like an apartment, with sitting area, full kitchen and two televisions. Kitchen and bathroom and stocked with every amenity. The complimentary breakfast buffet was great and even the elevators are large enough for several people and all the luggage. The A/C works great and the floor was quiet and our stay peaceful.
The hotel is noisy. I kept hearing a kid running in the room above . The breakfast is not good. There were few options including a spread of ice with nothing in it (why bother?). One of the worst breakfasts I've had at a hotel in the recent past. The furniture is in bad shape. The unheated pool was nice.
Hi erinace,
Thank you for your stay and for leaving us feedback surrounding your experience with the Staybridge Suites Stroudsburg East Poconos and doing business with IHG Hotels and Resorts.
We want our guests to have a positive impression of our brands, and sorry that did not happen. IHG cares about your experience, and I appreciate your taking the time to share your experience. We have discussed the situation with our hotel management, who responded with genuine concern for this impact on your stay. I know they appreciate you sharing your experience. Your feedback helps to ensure that the best practices are in place.
We take your feedback seriously and welcome the opportunity to serve you better.
Sincerely,
Crisel V.
Case Manager
IHG Hotels & Resorts Service
The rooms are fine however I cant explain how dissatisfied I am with this vacation. The front desk host Destiny was amazing. The pool killed our weekend. After multiple times of reaching out to corporate and local managers, etc. No luck. Unfortunately, this weekend was ruined with 18 guests from our group at your hotel unable to use the pool. Don’t think I will be staying with IHG and we all have complained and have many case #s as reference.
Manager from hotel said he couldn’t increase ice cold indoor pool temp because its state regulated. I feel like that is a terrible response for over 40 people at hotel I spoke with were going to go swimming and were disillusioned by artic temperatures in pool
We will still follow up again to make sure this situation doesn’t go unresolved
Inexcusable to have one employee at a large hotel on a holiday weekend. Really poor operational management structure
Hi Getaway34556468571,
Thank you for your recent stay and for sharing your feedback. We appreciate your business and for making IHG Hotels and Resorts a part of your travel.
We work very hard and strive to be the best StayBridge Suites around. We also strive to offer a seamless and relaxing stay and I'm sorry to learn that it didn't happen. We take feedback seriously and would like to get more info to share this with the relevant teams. I sent you a separate message and hope you respond soon.
Your loyalty is important to us and we hope you choose IHG still on your future travels.
Best Regards,
Jenilyn J
Case Manager
IHGService
Made an online reservation at this property for an upcoming family trip to the Poconos. Unfortunately, there were no special request fields in the IHG system to input room location preferences. For that reason, I reached out directly to the front desk to request a higher floor preference for this stay. At first, they transferred me to reservations but I could not get through to them. Upon calling the front desk again, I spoke to Melissa, who accused me of belonging to a party of individuals who kept calling her that day about various room requests and that she was fed up of dealing with such inquiries. I was stunned! I was baffled in part because I had no idea what she was referring to. I apologized for the fact she was suffering a bad day at work (although I had no need to do so) and proceeded to defuse the situation by requesting that my room preference be kindly added to the reservation to which she rudely retorted that rooms are only assigned on the first day of stay. This is absolutely false from my personal experience at other IHG hotels including Staybridge! I have stayed at the Staybridge chain many times before and even if a request for room location cannot be made online, it is almost always considered by the front desk staff in advance through a notation on the reservation or by other similar means. I am appalled that someone with an attitude and lack of patience and customer service skills like Melissa works the front desk at this Staybridge location. Even if this particular location is not in the habit of entertaining room location or other such requests prior to the start of a stay, there is a way of handling such requests with a certain temperament so as not to be off putting to guests. Such behavior prior to a stay can be quite a telling sign of how this particular hotel treats its guests once they come on site. We will be strongly considering other locations rather than this one even if it means paying more elsewhere.
Hello justsaying218,
Thank you for choosing the Staybridge Suites Stroudsburg (East) Poconos and for taking the time to leave us feedback.
We're determined to make your experience with us pleasant, and I am sorry to learn about the issues encountered during your call to the front desk. I have alerted the hotel management regarding your comments, and I am certain that the steps that will be taken will improve your next visits with us. I have also sent you a private message regarding your experience.
I am looking forward to your response.
Best regards,
Clayton G.
Case Manager
IHGService
