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Dana P

Great hotel reasonably priced

5.0 of 5 bubblesReviewed 20 Feb 2024
Great hotel. Great location near shawnee and camelback. Had a two bedroom on 4th floor. Very quiet inside though you can hear the traffic outside. Room was clean but a little worn. Breakfast was ok , it was free so how can you complain. Staff was nice. Some guests were smoking pot but the smell went away in a few hours from the hallway. I would definitely come here again
Date of stay: February 2024
Room Tip: Get high floor
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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    Reviews (318)
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    7 - 12 of 318 reviews
    Reviewed 22 August 2023

    I fell in the bathtub on last morning of our stay. I filled out a accident report. It was a blank piece of paper that I was given to write the report. I was told manager would be in touch. I have not heard from them. Called customer service for help, got a case number, was told I would hear in 48 hours.. Have not. I will never stay there again. No concern for me. I am bruised and sore.

    Date of stay: August 2023
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank Lisa K
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    IHG Service, Owner at Staybridge Suites Stroudsburg East Poconos, an IHG hotel, responded to this reviewResponded 9 September 2023

    Hello, Lisa K

    Thank you for leaving your opinion. And thank you for choosing our Staybridge Suites Stroudsburg (East) Poconos. It's crucial for our improvement and allows us to make proper adjustments to offer you and all guests better service in future stays.

    I apologize for the situation you described, and I have shared your sentiment with our management to ensure proper action is taken. I have also sent you a private message to further assist you.

    Our guests are the reason why we love our job and strive to deliver the highest standards of accommodation. Our staff would love to serve you again and show you the improvements based on your comments and opinion.

    Please visit again soon!

    Alejandro G.
    Case Manager
    IHG Hotels & Resorts Service

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 9 August 2023

    I've stayed at 5 different Staybridge Suite Hotels and this was the worst. We had a 2 bedroom suite on the 4th floor that was dirty from the curtains to the carpet and walls. The furniture in the living area was filthy and worn. I always carry my own Lysol spray and Clorox wipes, they were much needed here. Our reservation was for 1 night, will not return. Management needs to step it up, this hotel does not represent the brand I'm used to!

    Date of stay: August 2023
    Trip type: Travelled with family
    Thank Carla Y
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    IHG Service, Owner at Staybridge Suites Stroudsburg East Poconos, an IHG hotel, responded to this reviewResponded 24 August 2023

    Dear Carla Y,

    Thank you for staying at our Staybridge Suites Stroudsburg (East) Poconos while visiting Stroudsburg and for taking the time to provide feedback about your experience. It's a pleasure having you as our guest.

    I would like to apologize for the cleanliness in our room. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is significant for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.

    I hope to have the opportunity to welcome you again in the future.

    Best regards,

    Ben W.
    Case Manager
    IHG Hotels and Resorts Service

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 10 July 2023

    The bed was not the most comfortable but the room was nice and large and the water pressure was great. The pool is nice but the room its in needs some tlc. I wish they had a bar or something at night bc the lobby is cute. Also wish they had a hot tub. All the employees were very nice.

    Room tip: The pool is nice but the space could be nicer. It is in a good area and felt safe. The hotel has a dog friendly area which is nice.
    Date of stay: July 2023
    • Trip type: Travelled on business
      • Value
      • Location
      • Service
    Thank Passenger66117761446
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 17 June 2023

    We have stayed at a Staybridge before and were more than happy to revisit. We were warmly greeted at this beautiful hotel. Our suite was like an apartment, with sitting area, full kitchen and two televisions. Kitchen and bathroom and stocked with every amenity. The complimentary breakfast buffet was great and even the elevators are large enough for several people and all the luggage. The A/C works great and the floor was quiet and our stay peaceful.

    Room tip: There is an on-site indoor pool. Towels provided.
    Date of stay: June 2023
    • Trip type: Travelled with family
      • Value
      • Location
      • Service
    Thank W1782UGmatthewc
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 2 April 2023

    The hotel is noisy. I kept hearing a kid running in the room above . The breakfast is not good. There were few options including a spread of ice with nothing in it (why bother?). One of the worst breakfasts I've had at a hotel in the recent past. The furniture is in bad shape. The unheated pool was nice.

    Room tip: Not worth the price.
    Date of stay: March 2023
    • Trip type: Travelled solo
      • Value
      • Location
      • Service
    Thank erinace
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    IHG Service, Owner at Staybridge Suites Stroudsburg East Poconos, an IHG hotel, responded to this reviewResponded 15 April 2023

    Hi erinace,

    Thank you for your stay and for leaving us feedback surrounding your experience with the Staybridge Suites Stroudsburg East Poconos and doing business with IHG Hotels and Resorts.

    We want our guests to have a positive impression of our brands, and sorry that did not happen. IHG cares about your experience, and I appreciate your taking the time to share your experience. We have discussed the situation with our hotel management, who responded with genuine concern for this impact on your stay. I know they appreciate you sharing your experience. Your feedback helps to ensure that the best practices are in place.

    We take your feedback seriously and welcome the opportunity to serve you better.

    Sincerely,

    Crisel V.
    Case Manager
    IHG Hotels & Resorts Service

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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