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John N
New York

Great stay will be back

5.0 of 5 bubblesReviewed 15 Jul 2024
Truthfully was not expecting much and was I mistaken. Very welcoming front desk staff, very clean hotel and shocked at the size of the room and what it had. Pretty much a full kitchen. I know the name of the hotel is suites but did not expect something this size. All around a great stay and looking forward to being back
Date of stay: July 2024
Trip type: Travelled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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    Reviews (317)
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    3 - 8 of 317 reviews
    Reviewed 6 July 2024

    Travelling with my elderly parents, so I booked the suite with the sofa bed as I intended to sleep on. However, I ended up getting no sleep since the sofa bed was essentially unusable as the top and bottom portions of the springs sagged so far down that the middle protruded upward and the mattress was so thin it did nothing to mask the middle bar, making it impossible to lay flat and sleep. (when I complained about the sofa bed, I was told it was not meant to be slept on.) In addition, the sofa and carpet had many stains and there were tiny ants in the bathroom. --As for the "heated indoor pool", it was cold and the complimentary “hot, fresh, breakfast” was also cold. --Eggs, sausage and potatoes ALL cold.

    Date of stay: June 2024
    • Trip type: Travelled with family
      • Location
    1  Thank Linda D
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    IHG Service, Owner at Staybridge Suites Stroudsburg East Poconos, an IHG hotel, responded to this reviewResponded 20 July 2024

    Hi Linda D,

    We appreciate you choosing the Staybridge Suites Stroudsburg (East) Poconos for your leisure stay.

    We strive to give an impressive hotel experience, and I apologize for what happened during your stay. We value every bit of our guest experience and will notify our upper hotel management team. I assure you that we will take necessary corrective measures to avoid any issues from occurring again.

    I hope we'll remain your dependable choice, as we promise to make your stay more memorable and exciting.

    Yours in hospitality,

    Melissa P
    Case Manager
    IHG Hotels & Resorts
    Service

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 1 June 2024

    Great stay- friendly, efficient staff. Clean room, very clean facility overall- comfortable beds. Aside from some normal cosmetic wear and tear our room was great. Breakfast was standard fare- great coffee:) very clean dining room and serving area- staff attentive during breakfast- kept items full. Beautiful outdoor space for gathering/ relaxing. Nice and close to the university! Thank you!

    Date of stay: June 2024
    Trip type: Travelled with family
    Thank Laurel867-
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 21 February 2024

    Great hotel. Great location near shawnee and camelback. Had a two bedroom on 4th floor. Very quiet inside though you can hear the traffic outside. Room was clean but a little worn. Breakfast was ok , it was free so how can you complain. Staff was nice. Some guests were smoking pot but the smell went away in a few hours from the hallway. I would definitely come here again

    Room tip: Get high floor
    Date of stay: February 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Service
    Thank Dana P
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 22 August 2023

    I fell in the bathtub on last morning of our stay. I filled out a accident report. It was a blank piece of paper that I was given to write the report. I was told manager would be in touch. I have not heard from them. Called customer service for help, got a case number, was told I would hear in 48 hours.. Have not. I will never stay there again. No concern for me. I am bruised and sore.

    Date of stay: August 2023
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank Lisa K
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    IHG Service, Owner at Staybridge Suites Stroudsburg East Poconos, an IHG hotel, responded to this reviewResponded 9 September 2023

    Hello, Lisa K

    Thank you for leaving your opinion. And thank you for choosing our Staybridge Suites Stroudsburg (East) Poconos. It's crucial for our improvement and allows us to make proper adjustments to offer you and all guests better service in future stays.

    I apologize for the situation you described, and I have shared your sentiment with our management to ensure proper action is taken. I have also sent you a private message to further assist you.

    Our guests are the reason why we love our job and strive to deliver the highest standards of accommodation. Our staff would love to serve you again and show you the improvements based on your comments and opinion.

    Please visit again soon!

    Alejandro G.
    Case Manager
    IHG Hotels & Resorts Service

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 9 August 2023

    I've stayed at 5 different Staybridge Suite Hotels and this was the worst. We had a 2 bedroom suite on the 4th floor that was dirty from the curtains to the carpet and walls. The furniture in the living area was filthy and worn. I always carry my own Lysol spray and Clorox wipes, they were much needed here. Our reservation was for 1 night, will not return. Management needs to step it up, this hotel does not represent the brand I'm used to!

    Date of stay: August 2023
    Trip type: Travelled with family
    Thank Carla Y
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    IHG Service, Owner at Staybridge Suites Stroudsburg East Poconos, an IHG hotel, responded to this reviewResponded 24 August 2023

    Dear Carla Y,

    Thank you for staying at our Staybridge Suites Stroudsburg (East) Poconos while visiting Stroudsburg and for taking the time to provide feedback about your experience. It's a pleasure having you as our guest.

    I would like to apologize for the cleanliness in our room. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is significant for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.

    I hope to have the opportunity to welcome you again in the future.

    Best regards,

    Ben W.
    Case Manager
    IHG Hotels and Resorts Service

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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