My wife and I stayed Here while doing hikes in the Delaware Water Gap area. A very nice stay. Easy check-in and check - out by friendly desk people. Welcome as a choice Hotel member. Very comfortable King room. Clean, bed was comfortable, large tv good refrigerator. Shower was excellent. Kind of nosey. Breakfast area was small and not a lot of choices. Plenty of parking and an excellent lounge, resturant attached.
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I've stayed in many Quality Inns. This is the worst. It's a throwback to the 1970's, just a tired-looking property. Hallway has a nasty smell; God alone knows when the carpet in the room was last cleaned. Room is cramped. Haven't seen any bugs yet but am looking. Key cards work when they feel like it. Look elsewhere.
I wanted to stay at a place not too far from Bushkill falls. This place is only about 15 to 20 minutes away from the Falls. Staff was friendly and they provide a good continental breakfast. Our room was clean, but the hallway and our room had an odd odor. We were not near the smoking section of the hotel so not quite sure what the smell was from. Slept well overnight... The hotel was quiet at night time. There is a small restaurant located within the hotel for the roasted tomato. Restaurant service was great and the food was delicious.
My friend and I booked a room on 8/9. We were hiking around Delaware Water Gap and needed a basic room after a long day of hiking. The air conditioning was blowing but not cooling a very hot, stuffy room. We waited 45 min. and asked the manager to check it out. Also, there was a large bug sitting on my bed. Maintenance went to the room and said that is as good as it gets and that bugs were normal in this area. We waited another hour and the room was still EXTREEMLY stuffy and warm and we asked to be moved. The manager said NO. He told us the air was checked out and no reason to move. He also said bugs are normal. I couldn't believe how awful they were being. I knew he was discriminating against me for being young. I asked my mom to call and she simply said she'd never heard of a hotel not moving guests that were unhappy unless the hotel was totally sold out. Of course, a Tuesday in East Stroudsburg is not sold out. Having a very hot room and a large bug on the bed is cause for moving!! He pretended to say of course and called back up to me and moved us. The 2nd room was much larger, clean and cool! It is just uncalled for to treat young adults like crap. We are polite and well mannered and just wanted a place to shower, rest, and sleep.
I would say that is just rude and if a guest isn't happy with the room, they should be moved. Shame on you for being 2 faced -
Got here because the other hotel lost our reservation and there were no other availabilities in any other hotels around. Stayed in the room just a few hours, had the night staff in the room 3 times to fix serious issues (which they didn't) and my family started complaining about itching. I checked my wife and kid and they both had little black bugs on them. Told the owner we weren't going to stay there and he said ok, leave. I wanted my money back and he flat out said NO. Had to call the police to get a report for my credit card company. Unreal. AVOID THIS PLACE AT ALL COSTS! SO NOT THAT AT THIS DUMP!
Stayed here for a wedding and rented 2 rooms(1 dog friendly). The dog-friendly room was located in the back under the hotel and was a good place for people to get high as we had a very strong smell of pot every day. The outside of the hotel was dingy and could have used a good cleaning, The bathroom faucet sprayed water everywhere and the sink would not completely drain. There was no ironing board and the iron itself was broken. I usually wouldn't care about that but we were here for a wedding and needed those items. In the 2nd room, the coffee maker did not work and a portion of the ceiling seemed to be warped and falling. When we asked the front desk for replacements for the coffee maker and iron, we were told that they do not have extras at this time. So we basically had to run between rooms that were on opposite sides of the hotel. The staff was friendly enough and apologized for the inconvenience but it was still a hassle and added unneeded stress to the trip. I personally would not stay at this hotel again.
